A Case Study of the University Library in Mekelle, Ethiopia
The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire. To be able to analyse and understand the situation of these respondents earlier research was used as a tool. We found that a majority of the respondents were pleased with the care, support and treatment that they received. On the other hand the respondents were less pleased with insight and participation in their own matter. Group activities, composition of the group and the trust for the staff showed less positive results. The conclusion of this study is that the staff at this HVB-home ought to be more keenly aware of the youths opinion and make them more involved in their own treatment process.