AKK - Alternativ och Kompletterande Kommunikation
AKK som stöd i den dagliga förskoleverksamheten
This study was built on the concept of Emotional Intelligence (EI) as an ability with four branches, to effectively: (1) perceive (2) reason (3) understand and (4) manage emotions. By closely studying the four processes of EI through eight semistructured interviews with psychologists, counselors, CBT-therapists and psychotherapists, a study of participants' stories from real practice was done and then analyzed and interpreted. The purpose of this study was to get the participants to describe and put words on practical experiences that occur with clients that correspond to the four domains that define the concept of EI according to Mayer et al. (2008) and find out about if their way of "doing" EI gets trained and developed after several years of professional activity. The results shows that the practitioners used all four branches of EI in dialog with the client, both intra- and interpersonal. Furthermore the practitioners did not consciously collect emotional knowledge and experience, but they were constantly trained and developed through their profession. The keys identified to successfully "do" EI were to have: high emotional awareness, presence in the moment and the ability to create trust and security with the client.