8263 kilometer
En studie i avståndets påverkan på styrsystem
The aim of this Master?s thesis is to study the effects that geographical distance have on the control systems in a scattered organization and how this, ultimately, affects the employees in terms of loyalty and motivation. In order to do this, a case study has been conducted on a multinational travel group and its local branches in Thailand. The study is based on a selected number of theories focusing mainly on control systems in multinational contexts as well as on theories regarding communication and autonomy. The conclusion of the study is that geographical distance has led to a rather large autonomy for the local branches and that the headquarter to a large extent rely more on formal control. Less emphasis has consequently been put on informal control systems, such as corporate culture and common values. This, as well as the lack of contact with the rest of the organization, might be an explanation as to why the employees in Thailand are not very loyal towards their employer. However, this lack of loyalty has not seemingly affected their motivation. On the contrary, the employees seem to enjoy their job and the working environment. But, on the other hand, who would not enjoy working in Thailand?