24-timmarsmyndighetens användbarhet
DatavetenskapComputer science - software engineeringArbetsvetenskapHuman work science - generalAnvändbarhetAnvändartest24-timmarsmyndigetenäldre medborgare 55+MdiEtnografiWebbdesign
The communication with government and municipality through Internet has
in-creased during the last couple of years. Therefore we have chosen to focus
our bachelor thesis in this particularly area and the needs for usable web
services for the citizens. In this bachelor thesis we are studying a increasing
group users, namely elderly citizens. During the study we have analysed
E-governments ser-vices usability through usability tests. The combination of
conversations and meetings with individuals, observations of interactions and
literature studies give us the opportunity to explore the users needs. The
users need is the central in how they understand and interact with the
E-government. The web sites we used dur-ing our user tests are all connected
with the E-government. Through a analytic study of the information we could
make five important design proposals and guidelines, that we suggest are
required when e-services are developed for the E-government.