What is customer satisfaction and when does it occur? Microsoft?s customers and Partners state that product quality is the strongest driver for customer satisfaction. To be able to increase customer satisfaction Microsoft must know how their Partners and customers define product quality. This study investigates product quality in general terms but also in the context of the product Microsoft Dynamics CRM in addition to experience from some of Microsoft?s customers and Partners.

Syftet med denna litteraturstudie var att belysa kvinnors och deras Partners upplevelser av att leva med bröstcancer. Metod var en litteraturstudie enligt Polit m fl (2001), baserad på tio vetenskapliga artiklar. Den teoretiska referensramen var Carnevalis (1999) Dagligt liv - Funktionellt Hälsotillståndsmodellen. Resultatet uppdelades i fyra teman och flera underteman som beskriver hur det är att leva med bröstcancer ur kvinnans och Partners synvinkel. Teman var: fysiska, psykiska, sociala och existentiella upplevelser.

Bakgrund: I Sverige drabbas varje år cirka 30 000 personer av stroke. En stroke innebär att en hjärninfarkt eller blödning uppstår i hjärnans blodkärl vilket leder till syrebrist. Många patienter som drabbats av stroke får sin rehabilitering och återhämtning i hemmet istället för på sjukhus. De uppger att behovet av stöd från sin partner är stor.Syfte: Studiens syfte var att beskriva Partners upplevelser efter att den andra partnern drabbats av stroke.Metod: En litteraturstudie genomfördes med deskriptiv design. Systematiska sökningar har genomförts i databaserna Cinahl, Pubmed och Svemed+ som resulterade i tio vetenskapliga artiklar.

The purpouse with this litterature review is to investigate how women diagnosed with fibromyalgia handle their disease and what it implicates for a partner. The questions are: How do women suffering from fibromyalgia experience and deal with their daily life? What does it mean to live with a person diagnosed with fibromyalgia? In order to answer these question, scientific articles were reviewed and then analyzed with an inductive approach. The analysis generated three themes concerning women's experiences and dealing with fibromyalgia: losses/adjustment, changed relationships, lack of knowledge and three themes describing Partners' experiences: increased responsibility/new tasks, changed relationships and lack of knowledge..

The present study sought to examine the collaborative role of the student organization Here 4 U and the impact of this collaboration on the organization and its Partners. As a point of departure a questionnaire was distributed to supervisors, principals and other cooperation Partners of Here 4 U, the most prominent quantitative results of which were related to previous research, new institutional theory and empowerment theory. It turned out that Partners interacting with Here 4 U felt that the collaboration was necessary and wanted to continue with it. The respondents to the questionnaire were asked to define the concept of collaboration. Factors emphasized by respondents included feeling of community, security, and common goals.

The aim of this study is to explain and try to get an understanding for how women who are Partners to substance missusers handle their lifesituation. To fulfill the aim of the study a qualitive method is used with a focus group as a data collection method. The theoretical framework is coping theory and system theory. The results show that women who are Partners to substance missusers describe that they have a lifesituation filled with stress and worry. Because of their situation the women create and adjust their behaviors.

The purpose of this study was to investigate and analyse the consequences of being diagnosed with Asperger syndrome during adulthood. My ambition was to investigate the participants? perspective on how the diagnosis affected their lives and relationships with their Partners. To answer the purpose three questions were formulated: (1) How did the participants experience being diagnosed with Asperger syndrome? (2) What have the diagnosis meant to the participants? self-image and self understanding? (3) Have the diagnosis influenced the participants? understanding of their Partners and have the diagnosis influenced the Partners? understanding of the participants? The study is based on qualitative interviews with two men and two women living in Stockholm, Sweden.

The main question in this thesis has been to see how the brand strategy of Linköpings Hockey Club has changed during the years in the Swedish elite league. We will also look at the content of the brand, as well as the association as the city of Linköping. This thesis will also see the sponsorship view of the development of the brand, because of the sponsorship power to help the association to build and strengthen the brand.We have been interviewing important persons at the association Linköpings Hockey Club and also done interviews with a few sponsorship Partners to get important information to analyze.As an association it is of outmost importance to disseminate the association?s image in the right way, which Linköpings Hockey Club has according to their sponsorship Partners. The association has during the last years been working hard to take care of and strengthen the brand, which can be seen among the sponsorship Partners.

Bakgrund: I Sverige drabbas varje år cirka 30 000 personer av stroke. En stroke innebär att en hjärninfarkt eller blödning uppstår i hjärnans blodkärl vilket leder till syrebrist. Många patienter som drabbats av stroke får sin rehabilitering och återhämtning i hemmet istället för på sjukhus. De uppger att behovet av stöd från sin partner är stor.Syfte: Studiens syfte var att beskriva Partners upplevelser efter att den andra partnern drabbats av stroke.Metod: En litteraturstudie genomfördes med deskriptiv design. Systematiska sökningar har genomförts i databaserna Cinahl, Pubmed och Svemed+ som resulterade i tio vetenskapliga artiklar.

The aim was to describe the experiences of couples where the male partner had undergone radical prostatectomy due to prostate cancer. Furthermore, the study explored how the operation had affected their sexual life, whether the couples had received enough post surgical support and information concerning these issues, and to describe the kind of support and information these couples desired. Twenty men and ten Partners participated. All the men experienced a varying degree of post surgical erectile dysfunction and only five men had received support concerning their sexual life. Eleven men desired professional visiting support activities.

The main question in this thesis has been to see how the brand strategy of Linköpings Hockey Club has changed during the years in the Swedish elite league. We will also look at the content of the brand, as well as the association as the city of Linköping. This thesis will also see the sponsorship view of the development of the brand, because of the sponsorship power to help the association to build and strengthen the brand.We have been interviewing important persons at the association Linköpings Hockey Club and also done interviews with a few sponsorship Partners to get important information to analyze.As an association it is of outmost importance to disseminate the association?s image in the right way, which Linköpings Hockey Club has according to their sponsorship Partners. The association has during the last years been working hard to take care of and strengthen the brand, which can be seen among the sponsorship Partners.

När en person lever med ischemisk hjärtsjukdom, så påverkar det förutom den som har sjukdomen, också starkt dennes eller dennas partner. Syftet med denna litteraturstudie var att beskriva Partners upplevelser av att leva med en person som har ischemisk hjärtsjukdom. Tio vetenskapliga artiklar analyserades med hjälp av kvalitativ innehållsanalys. Analysen resulterade i fem kategorier: Att ha störd nattsömn och vara känslomässigt påfrestad till bristningsgränsen: Att vara överbeskyddande och kontrollerande: Att sakna bra samarbete med sjukvårdspersonal och önska stöd i partnerrelationen: Att ha svårighet med livsstilsanpassning och längta efter det tidigare livet: Att med positiv inställning tillsammans genomföra livsstilsförändringar. Resultatet visade att Partners inte blev sedda av vårdpersonal och de önskade mer kunskap om sjukdomen och professionellt stöd.

Bakgrund: Tidigare forskning har visat att parrelationer och sexualliv påverkats efter att den ena i förhållandet förvärvat en hjärnskada. Det kan finnas en diskrepans mellan parets olika syn på vad som är problematiskt i förhållandet. Ofta har hjärnskadan medfört att partnern fått ett ökat ansvar och därmed även en rollförändring. Syfte och metod: Syftet med studien är att belysa hur Partners till personer som förvärvat en hjärnskada upplever parrelationen med särskilt fokus på det gemensamma sexuallivet. Studien bygger på åtta individuella intervjuer med Partners till personer som i vuxen ålder förvärvat en hjärnskada. Resultat: De övergripande resultaten visar att den förvärvade hjärnskadan påverkat parets dagliga liv.

Title: Interorganizational accounting in close relations ? A case study of the relation between a big purchasing company and two of their most important cooperation Partners Course: Master thesis in Business and Administration within Accounting, 30 ECTS Advisor: Gun Abrahamsson Theoretical framework: This thesis uses theories of business relationships, management information systems and interorganizational accounting. Conclusions: Despite a difference in the relations the interorganizational accounting is designed and used in a similar way. The interorganizational accounting that exists in the two relations has a medium scope, fast timeline, high aggregation and high integration. The information is mainly used for attention directing and for decision making.

Being in a relationship where the partner has Asperger's syndrome makes you indirectly affected by their disability as it affects not only the disabled but also the partner. The partner may be faced with a lack of understanding from their partner with Asperger's syndrome and from its surroundings, where the syndrome including causes, limits ability in social interaction and communication.The study is a qualitative study based on six asynchronous interviews conducted via email with Partners who are in a relationship with a partner who has Asperger's syndrome.The aim of the study was to increase understanding and to highlight Partners experience to be in a relationship where the other partner has Asperger's syndrome and how outside support from the environment is perceived. Results of the study showed that all six Partners felt that everyday life was structured around the partner with Asperger's syndrome. There was a perceived feeling of loneliness because of the partner with Asperger's syndrome not caring about the partner and of being the one taking the greatest responsibility in everyday life for it to work. There was a feeling of stress, anxiety, lost confidence and frustration but there was also a strong desire and commitment to their partner with Asperger's syndrome.