The purpose of this study was to examine customer attitudes towards flagship stores and how they perceive them. To ascertain this, and obtain answers to the research questions covering the study's main issues, we decided to turn to the customers who recently visited a flagship store.Our background theory is based upon literature from previous research done on the subject in the form of scientific articles and books. We present the theoretical concept that explains how flagship stores are used as a marketing tool and what impact they have on the new market. These will be helpful in answering our questions when we evaluate our results.!A theoretical framework, consisting of three value dimensions, was used as a support throughout the implementation of the study. These three values; hedonic, practical and social, should give us a better idea of what customers experience and what they value when they visit the flagship stores.!The method used in our investigation is of quantitative form, so that it can be feasible on a large crowd to thus contribute to a quantitative result.

Vi har uppmärksammat att användandet av butiksklassificeringar i form av flaggskepps- och konceptbutiker har ökat de senaste åren. Fler och fler svenska varumärkesleverantörer kommunicerar nu aktivt ut vilken av deras butiker som är flaggskepps- respektive konceptbutiken. Dessutom har vi uppmärksammat till att den klusterbildning som delat upp Stockholm blir tydligare och tydligare - Flaggskeppsbutiker i området kring Bibliotekstan och konceptbutiker på Södermalm. ?? Med dessa utgångspunkter har vi undersökt hur två svenska modeföretag av olika storlek, Acne och The Local Firm, arbetar med dessa butikstyper.