In a time of economic turmoil and financial crisis profitability matters rise higher and higher on company agendas. Many companies are pressured to find profitability to avoid layoffs or even bankruptcy. Profitability essentially depends on the margin on the product or service sold and the costs associated with selling these products or services and hence these areas are of vital importance if companies are to improve profitability. Previous research has focused, for the most part, on product profitability while customer profitability has received less attention. This study is based on a case study of a Swedish publishing house and aims to investigate how the company?s Cost-to-Serve varies between its distribution channels.

Ekokommunkonceptet startade i Finland 1980, där en kommun som hette Soumussalami, utnämnde sig själv som ekokommun. Övertorneå följde efter 3 år senare. Bakgrunden till att det beslutades om att kommunerna skulle bli ekokommuner var att det i byarna var hög arbetslöshet, utflyttning samt utarmning. Tolv år senare hade stort antal ekokommuner tillkommit i Sverige. 1995 bildades Föreningen Sveriges ekokommuner (SEkom) som arbetar för att alla Sveriges kommuner så småningom ska bli ekokommuner. SEkom har tillsammans med medlemskommunerna beslutat om 12 gröna nyckeltal. Arbetet med nyckeltalen kan ibland gå trögt.

The purpose of this essay is to examine how public libraries work with children's books, in other languages thanSwedish, regarding acquisitions. The purpose is also to describe what the libraries assignments are in regard tochildren with non-Swedish backgrounds. This is then put in a relation to the libraries democratic assignment.The main questions are: What are the libraries' assignments, as described in the libraries regulations? How do thelibraries work to fulfil their assignments?To answer these questions a survey in two parts has been carried out. The first is a study of the libraries'regulations, and various handbooks that serve as an inspiration for librarians.