AbstractTitle: The Moment Of Truth; A study of service quality assuranceAuthors: Fanni Helminen and Linda ElsborgLevel: Bachelor Thesis in Business Administration, C-level.Advisor: Lars- Johan Åge and Jens Eklinder FrickDate: 2014- JunePurpose: Quality assurance has become a vital concept and an important tool to ensure that employees are able to deliver high service quality. The purpose of this study will be to elucidate how service companies can apply the use of sevenfundamental features supporting service quality in their quality assurance; recruitment and selection; training, teamwork; empowerment; performance appraisals and rewards; communication, and culture (of the organization). Furthermore, we will illustrate how the type of business entity, organizational structure and organizational resources afflicts the seven features.Method: Method: We will, from a hermeneutic point of view, apply and qualitative deductive research method. Data have been collected through a case study. The data have been transcribed and the analytical method has been selected based on the conducting purpose.

White- and blue collar workers traditionally belong to different unions and, therefore, are covered by different collective agreements. Collective agreements for different employee categories create internal divisions, which mean that white collar workers are not obliged to do work that falls under a blue collar agreement and reversed. Historically the difference between white- and blue collar work has been fairly sharp and so has the difference between collective agreements. Due to the continuous development of technology white- and blue collar work within production has become less clear. This has resulted in an increasing amount of disagreements regarding what collective agreement should apply and whether the employee is obliged to perform different work tasks.

Den 25 maj 2014 valde Sverige, likt resterande medlemsländer inom EU, parlamentariker till Europaparlamentet för perioden 2014-2019. Detta val tenderar att engagera långt färre väljare än nationella parlamentsval trots att det är ett av få reella verktyg en väljare har att påverka EU:s arbete och inriktning. Fenomenet kan exemplifieras med Sverige som i riksdagsvalet 2010 uppnådde ett valdeltagande på 84,63% av den röstberättigade befolkningen, men i valet till Europaparlamentet 2009 röstade endast 45.3%. Generellt i EU röstar 20 procentenheter färre i valet till Europaparlamentet. I och med valet 2004 föll det sammanlagda valdeltagandet till under 50 % för första gången.I boken ?What?s wrong with the European union & how to fix it? påvisar Simon Hix denna problematik och kallar Europaparlaments-valet ett ?second-order election?.

The purpose of this study is to dig deeper into the perceptions regarding diversity - and the ambition to achieve increased such - among those who have participated in the Swedish Public Service diversity coach education. Furthermore, the aim is also to problematize, and increase the awareness of, different outlooks on diversity and its practical usage. All in all, ten so called ?Zebra coaches? have been interviewed for this study. The empirical material has been analysed through a theoretical framework that problematizes the constructs of inequality, based on gender, ethnicity, race, class, etc., on different levels.

According to the Board of Forestry, in Västerbotten, many natural regenerations of Scots pine (Pinus sylvestris) carried out on privately owned forest in the middle of 1990 in Västerbotten have rendered a bad regeneration outcome and will provide a low future forest production. The Board of Forestry believes that the negative result can be explained by the fact that the regeneration has been carried out in wrong locations and that scarification failed to work as planned. In order for an accepted rate of regeneration the guidelines of the Forrest Act require, not less than 10 years after final cutting at natural regeneration, that there should be at least 1300 (site indices 16 m) - 1700 (site indices 20 m) main crop stems per hectare. Main crop stems are defined as stems according to the place of growth and appropriate tree type, in addition with regard to quality, stage of development and damage risk have a prospect of succeeding. In addition main crop stems should be separated by surface so that the proportion sample plots with 3 meters radius, and lack main crop stems, are not more than 10 % of site indices 14 meters or higher.

Mind the gap encourages you to beware of the interspaces. The project seeks to defend the gaps that occur in time and space and encourages the reader to care about the interruptions of the routine-like and planned, whilst also opening up a discussion about interaction and participation. Mind the gap is a project about the many opportunities the public space has in the contemporary city. What you have in front of you is the result of this project. As society constantly changes, new and different needs arise in the city and it is necessary that architects and planners understand and adapt to these changes. They have to be able to develop new ways of thinking and to challenge established perceptions of what the public space is and should be. This means being able to see that the public space could be different and to recognize the potentials for it to change. This project examines the underlying ideals of urbanism and investigates the potentials of the City when shaped by these ideals.

The business mission of Norra Skogsägarna is to achieve a profitable forestry for the private forest owners. With this as a background it is of interest for the forest owner association to know how forest owners think about voluntary retentions, the methods of increasing production and quality and if there are differences between those who have chosen to certify their forest and those who haven?t. This kind of knowledge is of importance, to in an effectively and adjusted way, help the forest owners achieve a profitable forestry. The objective of this master thesis is to increase knowledge about private forest owners? opinions of the methods of increasing production and quality and to what extent these methods are used.

Ett ökat brukande av skog enligt skötselprinciper som leder till skiktade beståndsstrukturer, en blandad trädslagssammansättning och kontinuerligt skogbeklädd mark har potential att öka den biologiska mångfalden och värdet för rekreation (Emborg m.fl. 2000, Berg m.fl. 1995, Mattsson & Li 1994, Holgen m.fl. 2000). I ljuset av detta, tillsammans med svårigheterna som finns att nå goda ekonomiska resultat vid skötsel av ädellövskog (Lindén & Ekö 2002), ses det idag som angeläget att uppmärksamma och studera alternativa skogsskötselmetoder (Cedergren 2008) . I östra Blekinge har ett antal skogsägare under längre tid praktiserat en metod att sköta naturligt föryngrad ek i blandbestånd som går ut på att, mer eller mindre tidigt, frihugga ekhuvudstammar, och att dana kvalitet genom stamkvistning/beskärning.