Every business is subject to service failures. The process of correcting these failures and turning disappointed customers back into happy ones is called service recovery. This is particularly important in the hotel business, where there are many moments of truth where customers may become dissatisfied. To further complicate things, service recovery is a process where you may have to correct errors of others - people beyond your control. The research field is relatively new and there are no turn-key solutions as to how to systematically work with service recovery.

Near Field Communication (NFC) is a short range wireless communication technology that enables data exchange between devices. NFC is used in many different areas, from subway tickets to authentication systems. This paper presents possible security threats to Near Field Communication and documented attacks that have been used to target various NFC protocols. Weaknesses in different NFC protocols will be presented and suggestions on how to counter certain weaknesses will be discussed. This survey will be valuable for companies interested in protecting their data when using or planning to use NFC systems..

The enormous expansion of knowledge society has lead to a path away from the industrial enterprises toward the more knowledge-based entrepreneurship companies. This development has also meant that intellectual capital now can be seen as the core of the new business structure. However the growth has not been reflected in either the legal or the economic regulations in relation to what could have been expected, which means that there is thus a gap between de lege lata and de lege ferenda. This can specifically been seen regarding the prohibition of adding property other than cash applied in payment for shares or regarding issue of new shares when it comes to work and services. The prohibition may therefore be considered to stand against the knowledge companies? advancement.

AbstractThe assignment were assigned by Camatec Industriteknik AB. Camatec is a Karlstadlocated consulting company, they make everything from pilot studies to complete projects in mechanical design and calculation. They even have their own patented product, Camcoil. It is a winder for steel strips and is used for example with hardening of the steel strip. The assignment has been to solve the problems encountered by some customers within this product.

The actual project presents the development of a testing rig for a steam engine. A short overviewabout the development of steam engines is presented, until arriving to the development of thepresent engine, which will require to be tested in different ways.The testing rig studied on this project (based on a Lanchester engine) will be used to testdifferent materials and layouts for the group Piston-Cylinder.The engine is a high performance steam power engine, which is going to have a highpower/dimensions ratio, what will lead to require high performance components and materials.An introduction to the testing rig is presented, and the entire design project is done in order toreplace the disappeared documentation of the current testing rig, built on the 1970?s. Also somemodifications done in the original testing rig are presented, as well as some detected problemsand their possible solutions..

Uppsatsen behandlar Internetkonsultbranschens utgallringsfas där företagen kämpar för sin överlevnad. Studien ser närmare på företaget Tromb Internet Solutions och fokuserar framförallt på dess interna och externa relationer. Uppsatsen tar sin utgångspunkt i Public Relationsteorin. Med hjälp av PR för att skapa kommunikation internt inom företaget, till partners och även till övriga intressenter. Vi finner att PR är en teori som är högst aktuell för, och applicerbar på, en Internetkonsult i dagsläget.

Today, there are a number of different models and methods used to estimate the equity value of a company. A common tool for valuating stock prices is the usage of different multiples. This is a method used to determine the value of a company, by examining and comparing the financial ratios of relevant peer groups. The disadvantage with this method is that it does not take all the important aspects, such as risk, investments and capital structure, into consideration. However, this study investigates if the key value, called discounted cash flow (DCF), can be integrated with the valuation of the multiples.

In this bachelor thesis we have studied how interaction designers describe their profession. The research material is based on nine interviews with interaction designers. Questions cover areas such as interaction design tasks, what abilities they consider important, how they describe their relationship to the users, and cooperation with colleagues. We have analyzed the results using key terms such as habitus, field, and capital, as described by sociologist Pierre Bourdieu. The interviewees express humanistic views, and ask for more cooperation between interaction designers, as well as other people within the field of IT production.

Idag väljer många företag och kommuner att placera data i molnet istället för på en lokal server, detta medför nya problem som tidigare inte varit aktuella. Datainspektionen har påpekat brister i hur två kommuner använder molntjänster för att lagra personlig data då de ställer sig tveksamma till molnleverantörernas hantering av data samt insynen till molnleverantörerena. I detta arbete kommer det undersökas hur den svenska personuppgiftslagen fungerar när data läggs ut i en molntjänst. Resultatet av uppsatsen kommer även visa på de olika säkerhetshoten som finns i molnet och se vad säkerhetsexperter säger för att ta reda på om kommuner och företag är medvetna om och uppmärksammar samma hot. För att ta reda på detta har intervjuer genomförts med en svensk molnleverantör, företag som utvecklar tjänster mot molnet, privatpersoner som nyttjar molnet och experter inom säkerhet från Blekinge Tekniska Högskola, BTH. Resultatet av studien visar att det är svårt att se om en amerikansk leverantör uppfyller de svenska lagarna för personuppgifter, det visar också att det är teoretiskt möjligt att anlita en svensk leverantör och uppfylla lagen. Det har även visat sig att den största oron gällande molnet är bristen på kontroll av data..

There are many barriers and obstacles that need to be removed to make the urban environment more accessible for people with disabilities. There are currently no adequate tools for urban planners to assess and address these obstacles. Geographical Information Systems (GIS) provide powerful methods for the visualization and analysis of spatial data, including the kind of data important in studies of accessibility. This study suggests a method urban planners can use to identify accessibility obstacles and to propose future actions to fix them.A literature review was conducted to find out what has been done and what is new regarding the accessibility issues. Different methods were evaluated which in turn led to the construction of a multi-step analytical strategy.

The aim of this project was to quantify the total sleep time in modern dairy cows during24-hour periods and to investigate whether the total amount of sleep as well as timespent in different sleep stages varies between the dry period, early- and peak lactation.The distribution of sleep time between night and day was also examined. Furthermore,correlations between sleep and lying time, fluctuations in body temperature and heartbeat were included in the aim. Eight dairy cows of the Swedish Red breed were used inthis study, which was carried out between June and September 2010. In order toquantify sleep non-invasive electrophysiological recordings were performed.Simultaneously with collecting sleep data, body position and body temperature werealso recorded. No heart rate data was obtained due to difficulties of maintainingelectrodes for heart beat measurements attached to the skin.

The project has been performed in collaboration with Thule Sweden AB, a global leader in developing safe, simple and elegant solutions for the transportation of various types of equipment. The company has developed a new T-track which is telescopically, they stand mount system to connect the roof box to the roof rack does not fit into this. Therefore, the company considered that it was necessary to have a new product that meets the requirements of the new roof rack. They wanted a new, smarter solution would be developed. The bulk of this essay has been to find a new concept to connect the roof box to the roof racks. The result is a saxkonstruktion that slides down the roof rack T-profile and protected out of a puck-like housing. The product is small, simple and elegant solution.

AbstractPurpose/Aim: The aim of this paper is to find out how the company Japanporten can improve their communication through their website. I want to find possible weaknesses in the communication style, and suggest solutions to those. All for the purpose of managing to create understanding and interest to fulfil the purpose and goal for the communication.Material/Method: I have used a qualitative research method, where I have interviewed the manager of Japanporten and made an contents analysis of their website.Main results: Japanporten supplies good functions on their website. The have a clear purpose and explain who they are and what the can do for the visitor. The main weakness is the argumentation to create and keep an interest from the visitor.

Detta examensarbete har utförts på uppdrag av Försvarsmakten. Arbetets målsättning är att undersöka hot, risker och sårbarheter som portabla enheter kan orsaka eller bidra till inom en organisation. Bärbara datorer med operativsystemet Windows och Mac, samt surfplattor och smartphones med operativsystemet Android, iOS och Windows Phone är de portabla enheter som är utvalda att ingå i denna rapport. Vidare diskuteras förslag på hur man kan förebygga olika säkerhetsrisker. Rapporten tar även upp dagens BYOD-lösningar (Bring Your Own Device).

The Art Library uses the newspaper cuttings archive to provide her customers with newspaperarticles about art. This archive has the following problems; there is little space left inthe paternoster lifts, the articles can only be found on keyword and to maintain the archive,much labour is required.This research aims to find out how the Art Library can provide her customers with newspaperarticles which will cost as little as possible.Six possible solutions are given. Out of these the solution with "Artikel-sok" was recommended.According to this solution the Art Library should no longer maintain the archive, butuse "Artikel-sok", a database from Bibliotekstjänst which contains descriptions of articlesfrom many Swedish newspapers and magazines. These articles can be ordered from Bibliotekstjänst.The old newspaper cuttings archive will be used for articles from before 1979,because these are not being taken up in the "Artikel-sok"..