This study analyses how different companies offer customer support through social media andthe customer experience of it.Facebook emerged in Sweden during 2008 and today it has more than 800 million user acrossthe globe. Initially Facebook was created for individuals. However, over time, Facebook hasincreased its functionality to support the presence of companies as well. Today most companieshas got a Facebook page and through it, they can easily communicate with their customers.Customer support is one of the communication forms that Facebook is used for.1A questionnaire that received a hundred responses together with a survey of the differentFacebook pages was done in order to determine how the companies work through socialmedia. The results from the questionnaire and the survey was analyzed with different theoriesregarding corporate presence on social media and Facebook.The results shows that only a few people actually used Facebook for customer support butamongst the ones who did the majority thought it worked well.

Social media has today reached a level of maturity similar to the Internet in the beginning of the millennium. More and more people get involved both on a private and professional level and companies are starting to realize the need to keep up with the new online behavior of its target groups. The Investor Relations(IR) function has for a very long time been carried out by writing reports and press releases, but maybe as times change so will the tools needed to communicate the IR-issues for the companies? The purpose of this paper was to examine the views on and involvement in social media for IR-purposes at the four main banks in Sweden: Nordea, SEB, Handelsbanken and Swedbank. The study was carried out in the form of a qualitative case study in which the banks were analyzed separately with the help of Davids and Venkateshs TAM2-model(2000) and also analyzed against one another.

The eld of Brain-computer interfaces (BCI) concerns linking together an external device with the brain of a human or an animal. By doing this the conventional use of a mouse or keyboard can be circumvented, which can greatly benefit people with different types of diseases that cause paralysis or other loss of motor control, such as Amyotrophic lateral sclerosis (ALS). A BCI can also be used for cognitive training of either healthy or mentally impaired subjects to increase cognitive capabilities.In this thesis an implementation of an interface is made against such a device, the Emotiv EPOC Headset. The result is meant to be a stable basis for further study using the device. An in-depth study of the history of EEG and its current use in clinical work and research in the topics of BCI as well as Human-computer interaction (HCI) is presented.

Mötesplats för alla är konceptet för Mötesplats Ljungdala, som är en mötesplats öppen för alla oavsett bakgrund. Syftet med studien är att öka förståelsen för fenomenet mötesplats, dels ur arrangörsperspektiv och dels ur brukarperspektiv. Studien fokuserar på hur mötesplatsen diskuteras som en del av fritiden och på vilket sätt personal och besökares uppfattningar kring mötesplatsen kan förstås och diskuteras utifrån meningsskapande. Kvalitativa intervjuer med personal och besökare utgör det empiriska materialet i studien. Mötesplatsen diskuteras främst genom spontana möjligheter och organiserade aktiviteter där de organiserade aktiviteterna i den här studien visar tendens på att vara det som motiverar besökare till att ta del av det som mötesplatsen erbjuder.

Mötesplats för alla är konceptet för Mötesplats Ljungdala, som är en mötesplats öppen för alla oavsett bakgrund. Syftet med studien är att öka förståelsen för fenomenet mötesplats, dels ur arrangörsperspektiv och dels ur brukarperspektiv. Studien fokuserar på hur mötesplatsen diskuteras som en del av fritiden och på vilket sätt personal och besökares uppfattningar kring mötesplatsen kan förstås och diskuteras utifrån meningsskapande. Kvalitativa intervjuer med personal och besökare utgör det empiriska materialet i studien. Mötesplatsen diskuteras främst genom spontana möjligheter och organiserade aktiviteter där de organiserade aktiviteterna i den här studien visar tendens på att vara det som motiverar besökare till att ta del av det som mötesplatsen erbjuder.

Syftet med denna uppsats är att få en inblick i pedagogers syn på inskolning. Vi ville ta reda på hur pedagogerna praktiserar sina kunskaper och erfarenheter för att barnen ska få en trygg och positiv start när de börjar skolan. Att ta reda på föräldrarnas uppfattning av inskolning är också en del av syftet i och med att de spelar en viktig roll i inskolningsprocessen. Undersökningsmetoden som vi använde oss av är en empirisk studie. Resultatet bygger på intervjuer med sex pedagoger och insamlade enkäter från 76 föräldrar.

The mission was to create a prototype of a menu system for the companySystem Andersson AB. The instructions were that it has to be as interesting andmodern now as in 20 years. We had to look at technology from the cutting edgeof development to make our prototype survive in the future. WindowsPresentation Foundation (WPF) was the technique we focused on. There areonly a few applications that take advantage of WPF today, but it is predictedthat WPF will be the next generation method for developing applications to theWindows platform.To make our menu visually appealing, easy to use and at the same timefunctional, we followed the clear path and guidelines that are available ininteraction design.

This report discusses developing a software log tool for analysis of industrial processes. The target was to develop software that can help electro Engineers for monitor and fault finding in industrial processes. The tool is called PLS (Process log server), and is developed in Visual Studio.NET Framework 2005. PLS works as a client with Beijer Electronics OPC Server. The program is able to read data from PLC (Programmable Logic Controller), trough the OPC Server.

This research focus on key groups; students with dyslexia, librarians and teachers, and interaction between these two professional groups regarding students with dyslexia. In searching for the exchange of knowledge and experience to meet dyslexic students needs, I have in this study turned the attention to librarians and their experiences with students with dyslexia.The purpose of the research has been through semi-structured qualitative interviews with four librarians, to explore and describe how they experience their work, in working with pupils with severe reading and writing problems, dyslexia, and interaction with teachers on this user group. The qualitative approach in the gathering of the empirical evidence is based on a desire to have an indepth and thoroughly understanding of the librarians experience.All informants in this study indicate that they see it as a natural part of their duty to keep themselves updated about dyslexia and what materials to suit the dyslexic user group. The informants have knowledge of dyslexia and have great knowledge and keep abreast on the latest technology of compensatory aids - alternative tools.The informants have primary a consulting and supply function for teachers and dyslexic students, where they are consulted on  suitable material in both fiction and facts in various disciplines. The informants highlights the importance of planning and preparation time to find suitable material, as audio books or easy read, so students who have a need for this also can be provided.

The objective of this thesis is to explore the prerequisites for children?s participation in the activities of the public library as expressed by six children?s librarians. Qualitative semi-structured interviews were carried out to investigate how the librarians interpreted the concept of participation and viewed power issues between children and adults. Further, difficulties and possibilities experienced in working with children?s participation and manifestations of children?s participation in everyday library work were also investigated.

Målet med uppsatsen är att åskådliggöra vilka fördelar, nackdelar och effekter användarbaserad systemutveckling har för den administrativa delen av en organisation. Intervjuer har gjorts med en chef och en controller på ett större svenskt företag samt med en expert inom området för användarbaserad systemutveckling. Undersökningen visar att fördelar som ges vid användande av användarbaserad systemutveckling är t.ex. att organisationen och individen blir mer produktiv, får en mer flexibel miljö att arbeta med och blir mindre beroende av konsulter. Nackdelar har visat sig vara att organisationen kan försätta sig i en situation där de blir beroende av den person som har utvecklat ett specifikt system och kvaliteten på underhåll kan även försämras när användarna utvecklar själva.

An unpredictable global environment has resulted in high unemployment in Sweden in 2025. To ensure continued positive development of the country's GDP, it is therefore important to promote organizational diversity, as this can in turn contribute to increased innovation. However, unconscious bias among managers and recruiters can lead to distorted recruitment decisions that risk undermining diversity efforts. This study aims to increase understanding of how managers and recruiters handle unconscious bias during recruitment, as well as to identify specific methods organizations can use to improve their diversity. The study includes twelve qualitative interviews with respondents in formal managerial or recruitment roles from eight different organizations, analyzed through theories and previous research.

A sequence of actions in the world have influenced the information science, one of these actions is the lateral movement in how companies use their IT-systems. IT-systems today, in comparison to before, are used by companies to improve their relationship with their customers. Every year a big amount of money is spent on developing and improving IT-systems. That is why it is important to develop and create IT-systems that are clear, and which encourage, enable and simplify a user?s action.

Klassisk mus-interaktion har begränsningen att bara en punkt kan aktiveras på skärmen i taget. Interaktionen med de flesta applikationer blir, på grund av detta, sekventiell vilket kan vara en begränsning eftersom människan är van att utforska problem simultant med båda händerna. Flerpunktspekskärmar är en relativt ny teknik som möjliggör nya interaktionsmöjligheter där flera pekpunkter kan vara aktiva simultant. Det här examensarbetet fokuserar på problemen kring att skapa en applikation med användargränssnitt för flerpunktspekskärmar. Applikationen som utvecklats har en grundstruktur vilken är möjlig att vidareutveckla och på så sätt anpassas för att passa nya behov, till skillnad från de implementationer som granskats vid förstudien vilka fokuserar på att lösa specifika problem.

When searching for better and more practical interfaces between users and their computers, additional or alternative modes of communication between the two parties would be of great use. This thesis handles the possibilities of using eye and head movements as well as voice input as these alternative modes of communication. One part of this project is devoted to find possible interaction techniques when navigating in a computer interface with movements of the eye or the head. The result of this part is four different controls of an interface, adapted to suit this kind of navigation, combined together in a demo application. Another part of the project is devoted to the development of an application, with voice control as primary input method.