The aim of this thesis is to describe how service companies through adjustment of the customer?s zone of tolerance can influence customer?s perception of the service during the processes of service delivery and create customer satisfaction. The method used was case study approach utilizing personal interviews, which were conducted at two service companies. The study showed that the aspects of the service that have greatest importance for the customer?s assessment of the service and customer satisfaction among others are personal treatment and that personel behave in the way that makes the customer feel itself taken good care of and unique.

Bakgrund och problem: Vi upplever idag en världsomfattande ekonomisk kris med fallandetillväxt, minskad konsumtion och kreditåtstramningar. För knappt två år sedan var läget detmotsatta och de flesta av världens större börser nådde sin topp. Företag behöver oavsettkonjunkturläge finansiera sin verksamhet, i många fall räcker inte interna medel utan externtkapital behövs. Företagens val av kapitalstruktur kan i goda tider öka avkastningen men kan isämre tider orsaka stora problem som kan leda till konkurs.Vid val av finansieringspolitik i ettföretag måste vissa avvägningar göras. Ett av de mest väsentliga valen som företagsledningenmåste ta ställning till är storleken på skuldsättningsgrad som i sin tur styrs av mål förräntabilitet på eget kapital och i vilken utsträckning man är villig att ta risker.Syfte: Den här undersökningen syftar till att undersöka om det finns några samband mellanden finansiella risken i de undersökta företagen och storlek, tillväxt och lönsamhet.

The increase in farmland value in Swedens plain areas is a well known fact in today's Swedish agricultural. In connection with the fluctuating prices of crops and inputs, are increasing the risk exposure to agriculture. The increased value of agricultural land has in Sweden over the years been due to a high demand for land that has existed and exists in Sweden. The increasing demand is linked to a structural rationalization of Swedish agriculture, leading to fewer and larger farm units (www, privataaffärer, Carl Johan Jurss).The purpose of this study is to examine the potential risks associated with the farmland value falls or remains unchanged, according to a farm credit administrator's perspective. The idea is to get a picture of the main factors taken into account when lending and the problems with falling or stable land prices into account when lending.

Det finns faktorer på arbetet som påverkar yrkesverksamma till att bli mer eller mindre stressade. Socialt arbete inom socialtjänsten präglas ofta av en hög arbetsbelastning, höga krav, orealistiska förväntningar och i allmänhet ett komplext arbete. Det är något som påverkar hur den enskilda socialarbetaren upplever stress. Studiens syfte är att undersöka risk- och skyddsfaktorer för yrkesrelaterad stress hos socialarbetare samt deras copingstrategier vid stress. Den valda metoden för studien är kvalitativa semistrukturerade intervjuer med fyra socialarbetare inom socialtjänsten.

Theories about exposure and risk-taking in an everyday environment show a connection between parental strategies, parent-child relationship and exposure on the Internet. In the present study, the Internet is presented as an everyday activity. Negative exposure is seen as an outcome of risk-taking. The purpose of the study was to examine in what way parental strategies together with the parent-child relationship were related to the teenagers? negative experiences on the Internet, which consisted of three categories: 1) Exposure to pornographic sites, 2) Exposure to upsetting and violent material, 3) Digital bullying.

Background: Patients with leg ulcer suffers often of woundpain. Healthcare professionals will strive after having knowledge and understanding for how woundpain influences the patient's quality of life. Aim: The aim is to elucidate the patient's experiences of pain at venous leg ulcer and the effects on their daily life. Method: The procedure has been a systematic literature overview with a systematic search in different databases. The search resulted in nine scientific articles.

This essay will discuss consumption as a strategy for creating one?s identity for persons with visible disabilities. Along with this, questions asked and answered are concerning how lack of inclusion in the fashion industry affects the informants? consumption of clothes and how the informants discuss identity in relation to their disability. Compulsory able-bodiness (McRuer, 2006) is a main theory that will influence both the discussion and the results.

Syfte: Syftet med den h?r systematiska ?versikten var att unders?ka det vetenskapliga underlaget f?r om det fanns ett samband mellan vegankost och risk f?r frakturer hos kvinnor 45 ?r och ?ldre, j?mf?rt med icke-vegetarianer. Metod: S?kningen delades in i fyra s?kblock inneh?llande synonymer kopplade till ?Fraktur?, ?Vegankost?, ?Medel?lder? och ?Kvinnor?. S?kningar efter prospektiva kohortstudier gjordes i PubMed och Scopus samt i referenslitteratur. Inkluderad population var kvinnor 45 ?r och ?ldre som ?t en vegankost.

The purpose of this study is to investigate how activities in elderly care matters to well-being among elderly people, from both user perspective and staff perspective. The study is made out of a qualitative method, this to create a deep-going understanding of how the people participating in the investigation are experiencing the impact of activities on well-being from their unique situation. Personal interviews have been used as method. Six persons were participating, three elderly persons and three persons working as staff. All interviews were made in a ?short-time? ward in the county of Västernorrland.The result of the investigation shows that the elderly people that were interviewed not directly related the participation in activities to feelings of well-being.

SAMMANFATTNINGBakgrund:Det skulle vara värdefullt att ha ett riskbedömningsinstrument för att identifiera äldre patienter som är i risk för komplikationer efter kolorektal kirurgi.Syfte:Att undersöka förekomst av postoperativa komplikationer hos äldre kolorektalpatienter och om riskbedömningsinstrument eller andra faktorer kan förutse dessa.Metod:En prospektiv studie med kvantitativ ansats och deskriptiv design.Urvalskriterier var patienter, män och kvinnor, ? 70 år, elektiv kirurgi för kolorektaltumör. Datainsamling gjordes före kirurgi genom intervju med standardiserade frågeformulär och test. Journalgranskning genomfördes 30 dagar efter kirurgi.Resultat:Trettiosex procent av patienterna utvecklade någon form av komplikation. Vanligaste komplikationerna var sårinfektion och urinvägsinfektion.

This study aims to analyze the risks with building new households between railroads and shore, the focus of the study lays on Öbacka strand in Umeå municipality. The study also investigate if a land use conflict has taken place and how it was handled.The paper is based on different documents that was central for the work of planning the households and some interviews with operators that was highly involved with the planning of the area.The results shows that there is several risks with establishing new household between railroads and shores. Mainly because of the exposure of noise from the railways, though the risk for impact on the living environment for animals were low in this case there is a generally risk that it could get negative effects. It also a very important that the availability to the shore is secured. Planning in this type of area involves a great number of operators can easily cause a conflict due to the different perspectives on how the land should be used in the future, and also because of protecting different interests.

The change of the Real property index map has met a lot of resistance in Dalarna.This is the reason that the parcel?s reform has not had the same impact in Dalarnaas in the rest of Sweden. In addition, even ?Laga skifte? (the reformation on propertystructure) was never effected in most areas of Dalarna. This has lead to thatDalarna has a unique property structure with many small and narrow parcels.Some argue, however, that the property structure has been the same for many centuries.The purpose of this thesis is therefore to study how the property structurelooked before ?storskifte? (the reformation on property structure) was done, howit was when äganderättsutredningen (the adjudication), in the 1970s, was accomplished,and finally how the structure looks when land consolidation has been implemented.For the template of the studies, seven different villages were chosen.The basis for the study was comprised of acts for each stage and each village.The study showed that change in property structure has occurred.

Entrepreneurial firms face unique challenges in attracting and acquiring human resources due to difficulties associated with resource constraint and organization legitimacy, often described as liabilities of "smallness" and "newness". The aim of this paper is to examine the "smallness" and "newness" challenges met by small entrepreneurial firms, which strategies they apply to counter these challenges, and if these strategies can be explained by the firm's HR philosophy. Since few studies on Human Resource Management (HRM) in small entrepreneurial firms exist, a framework combining theory from the research fields of HRM, entrepreneurship and small firms has been developed. Employing a qualitative case study design of five small Swedish entrepreneurial firms, our findings demonstrate four "smallness" and "newness" challenges and seven strategies that either counteract or prevent them. Furthermore, results showed that the strategies applied seemed to have no significance with regards to the firm's HR philosophy.

Syftet med denna uppsats har varit att undersöka storbankernas etiska fonder. Samtliga fonder jämfördes med varandra och med marknaden för att undersöka hur dessa har presterat i avseende på risk och avkastning. Uppsatsen syftar även till att vägleda bland storbankernas etiska fonder, d.v.s. kunna erbjuda läsaren en bild av vilka fonder som kan vara intressanta ur ett placeringsperspektiv. Studien är av kvantitativ karaktär och utfördes med hjälp av fonddata inhämtad från respektive storbank.

The purpose of this study was to investigate the presence of arterial insufficiency in patients undergoing CABG surgery and whether arterial insufficiency is a risk factor for postoperative wound infections in the harvesting leg. Patients who had CABG surgery were enrolled consecutively. A total of 144 patients participated in the study. During their hospital stay demographic data was recorded, as well as pre-, intra-, and postoperative tests and risk factors. The patients answered a questionnaire regarding postoperative wound infections 30 days after surgery patients answered a questionnaire regarding infections.