The globalization of today?s society has enabled consumers to acquire products and services from all over the world. Global organizations have the entire world as a playfield and offer products and services across markets. Regardless perception and transparency of the global market, consumers are still individuals. Consumers may have different perceptions and ideas about products, their functions and usage.

Title: Satisfaction and loyalty from a customer viewpoint Level: Final assignment for Master degree in Business Administration Authors: Thomas Blomqvist and Per Nilsson Supervisor: Lars-Torsten Eriksson Date: Januari 2010Purpose: The overall purpose of our paper is to describe Alfas customers based on the level of satisfaction and loyalty. We also want to find out if there are specific characteristics of customers with a high degree of satisfaction and loyalty.Method: We have used both secondary and primary data in the paper. We started with a review of relevant literature to seek knowledge in the field of customer satisfaction and customer loyalty. Thereafter we conducted a prestudy by interviewing three of Alfas employees, and finally we conducted a quantitative survey on Alfas customers. The results were analyzed and compared against current theory of customer satisfaction and customer loyaltyResults & conclusion: The results suggest that Alfa is successful in meeting customer expectations in service delivery, even if we can confirm differences in outcome between the three businessareas.

The Healthcheck is an evaluation of the 2003 years reform of the Common Agricultural Policy (CAP). When the Healthcheck of CAP is decided, most likely in the beginning of 2009, there will be a discussion about how CAP will appear in the next budget period 2013. One main question in the Healthcheck is how the farm support will be designed. A suggestion that has arised is if todays addition amount for dairy- and beef production should be transferred to the fundamental farm support. In this exam theses calculations has been done in created typical farms in every Swedish support region for cereals-, dairy- and beef production.

Denna rapport har undersökt hur interaktivitet, genom interaktiva barnböcker på mobila enheter med pekskärm, kan påverka engagemanget för läsande hos barn i tre till fem års ålder. Detta har gjorts genom att en interaktiv barnbok skapades och deltagande observationer sedan utfördes vid sex tillfällen på tre förskolor där barnen fick testa den utvecklade produkten. De deltagande observationerna kompletterades sedan med åsikter om digitalt lärande från förskollärare på respektive förskola genom semistrukturerade intervjuer.Resultatet från undersökningen visar på en tendens till att engagemanget hos barnen kan ökas genom att införa interaktivitet i barnböcker genom att leverera dessa på mobila enheter med pekskärm. Undersökningen är dock gjord i för liten skala samt att produkten och undersökningen innehåller för många brister för att kunna ställa upp en faktisk teori. Istället ställs en hypotes upp som skulle behöva testas vidare under längre tid och i en mer rigorös undersökning..

Background: Companies with a high level of research, such as biotech companies, rarely generates any profit in the begining. Mostly their history is short and their pipelines usually consists of one or a few products only. Significant for the line of business is also a future very uncertain, where relevant objects of comparison are few. Altogether the facts above makes valuation of Biotech companies difficult. Swedish Biotech companies, compared to their american competitors, seem to be of relatively low value.

The world is in a stage of climate crisis where the average temperature is rising, with consequences such as, melting ice sheets, increasing sea levels, and floods. The climate panel of the UN, IPCC, has stated that this is a reaction of anthropogenic emissions of greenhouse gases. The most important gas is carbon dioxide, which contributes with 80 per cent to the on going climate crisis.The increasing emissions of carbon dioxide are connected to human consumption patterns. This puts pressure on the earth, as humans demand more and more resources. Today the earth needs one and a half year to regenerate the resources humans? demand of it, by the year 2030 we will need two planets in order to cope with this increasing demand of resources.At a global level it is established that richer countries have a stronger consumption pattern than poorer, and thus generate higher levels of carbon dioxide emissions.

The purpose of this study was to describe and analyses educators? experiences of reflective conversations in their teams and part of teams in relation to their work with pupils in need of special support. Ten educators representing ten different teams have been interviewed since all had experiences of working in teams and working with pupils in need of special support. Focus has been on the educators? experiences of the organisation, the effects of the reflections and the need to develop the reflective conversations in their teams and part of teams.

The aim of this study has been to describe the ongoing region enlargement process in the region Mälardalen, located in the east part of Sweden, and to investigate how this process can affect the local level. The study is especially orientated on public communications and accessibility. The intention has also been to examine how the local accessibility can affect the re-gional development in Mälardalen. The local investigation object that has been chosen for this research is the city Strängnäs, situated in the province of Södermanland. The city of Strängnäs and the cities in it?s near geographic surroundings has been the benchmark for this casestudy, in which the local accessibility with public transportation has been investigated.

Digital spelbaserad inlärning handlar om användningen av spel i undervisningssyfte. Få forskare har undersökt dessa spels inverkan på förskolebarns språkinlärning, speciellt med situerat lärande som utgångspunkt. I denna studie har detta gjorts genom en kvalitativ studie när datainsamlingen består av en teoretisk bakgrund, intervjuer och observationer. Studien har sin utgångspunkt i de teoretiska ansatserna situerad kognition, distribuerad kognition samt embodiment. Genom att triangulera fynden från intervju, observation och den teoretiska bakgrunden får studien fram ett resultat och svar på studiens frågeställning.

The web sites of Swedish public libraries display a high level of heterogeneity when it comes to design and graphical user interface. The thesis is based on the opinion that the visuals of a public library web site have implications for the user as well as for the library. The design of the graphical user interface influences the attention of the user and his/her ability to absorb information. Furthermore, there is a connection between the visuals and the users opinion about the credibility of the content of the web site, as well as of the organisation itself. The research question is: Which factors may have an impact on the design of the graphical user interfaces of a public library web site? The purpose is to create an understanding for these factors and emphasize them.

Digitala läromedel blir ett vanligare inslag i skolgången då ny teknologi erbjuder tidigare okända pedagogiska möjligheter. Denna uppsats undersöker hur elever som använder ett digitalt läromedel i form av en virtuell lärmiljö för matematiklärande upplever denna lärmiljö. Dessutom undersöks elevernas prestation i lärmiljöns matematiska uppgifter. Skillnader mellan elever i olika årskurser samt elever som är matematiskt låg- eller högpresterande studeras. Matematisk prestation beskrivs utifrån Goods (1981) passivitetsmodell som innebär att lågpresterande elever är mindre risktagande i klassrumsmiljön.Elevernas upplevelse av digitala läromedel studerades i en virtuell lärmiljö bestående av två moduler, en spelmodul och en modul för skriven dialog.

Länsförsäkringar in Värmland, Sweden, had during the year 2003 a total level of 6.1 percent of people on the sick-list, which was higher than average in the business (4,5%) and for salaried employees in the private sector (3,3%). The average age of those put on sick-list was 47 years, whish is four years higher than the average for the whole LF-group. The cost for the total amount of people being on sick-list at LF-company (6,1%) was estimated to 1 500 kkr, according to a calculation model coming from Försäkringskassan. For every percent the sick level could be reduced, the company would save 239 kkr. To map out the state of health of each and every collaborator in LF, the company offered all employees to make a health profile at the company's health service, Clarahälsan AB.

The bicycle is an individual means of transport. Many people prefer to cycle over short distances and in congested areas rather than take travel by car or public transport. This is a study of the use of bicycle as an option for commuting to work. It is a comparison between three cities: Stockholm, Copenhagen and London. The comparison is focused on solutions that benefit commuter cyclist and performed by studying cycle policies and other related documents.

Technological developments have affected many different areas. Something that has undergone major changes in this respect is gambling. Because of technology, the accessibility to games has never been greater. Using smartphones, tablets and online casinos makes it possible to play virtually any time of day no matter where you are. This development has caused that more people, got stuck in a gambling addiction which have become an increasing problem in the last decade.

Vikten av utbildning och livslångt lärande är betydelsefulla faktorer för att den ekonomiska tillväxten i vårt land ska stimuleras, för att välfärden ska kunna tryggas och för att motverka ytterligare samhällsklyftor. Statistik från Skolverket visar på en konstant andel, ca 10 % de senaste fem åren, av elever i årskurs 9 som inte är behöriga att söka till gymnasiet. Det beror på att de inte har uppnått kursplanemålen för att få godkänt i kärnämnena svenska, matematik och engelska. Detta är bakgrunden till att vi har valt att redogöra för och belysa lärares utsagor och resonemang kring hinder och förutsättningar för elevers måluppfyllelse i kärnämnena.I denna kvalitativa studie har vi använt oss av intervjuer som teknik. Vi har intervjuat sex lärare, på fem olika skolor i en mellanstor kommun i sydvästra Sverige.