Background: The fierce competetivness that characterize todays market force the companies to differentiate their offerings to a greater extent. The customers do no longer choose their supplier on the attributes of the products alone. Their purchase decisions also depend on the relationship the customers have with their supplier. With new customer channels like the Internet and advanced computer systems companies can increase the value for their customers through a better understanding of the customers needs and preferences. In this way companies can create longterm relationships with their customers.

The consociational democracy model in Macedonia, which came out from a warcrisis and a peace agreement from 2001, in addition, putting an end to the violent conflict, actually admits the division of the society along the ethnic lines. Paradoxically, there is an attempt to bridge the ethnic gap with this model. As a result, the consociational democracy model holds solutions that can be abused if somebody misuses its power and desires to disintegrate the country. The future development depends therefore on the moderate attitude of the citizens, and first and foremost, on the political elites and their commitment to the values of democracy and human rights instead of their nationalistic goals. Furthermore, thepresent democratic consolidation in Macedonia is established on the execution of the peace agreement and the improved effectiveness of the institutions.

Syftet med studien var att undersöka samband mellan global arbetstillfredsställelse, personlighetsegenskaper, psykosociala arbetsmiljöaspekter och arbetsattityder på arbetstagare i en verkstadsindustri. Dessutom var syftet att få ökad kunskap om vad det är som bidrar till global arbetstillfredsställelse. 74 deltagare besvarade frågeformuläret innehållande 53 påståenden rörande global arbetstillfredsställelse, personlighet, arbetsattityder och psykosociala arbetsmiljöaspekter. Resultatet visade samband mellan global arbetstillfredsställelse, upplevelsen av den psykosociala arbetsmiljön och arbetsattityderna job involvement, organizational commitment och arbetsengagemang. Det fanns inget samband mellan personlighetsegenskaperna och global arbetstillfredsställelse.

I made this examination essay to investigate the possibilities and problems with machinery import. The rules intend to loaders and agriculture machines are still pretty flexible. It is today rather simple to make a registration or inspect those machines. There are still some practical problems to be aware of. It is very important to have the right contacts abroad, it is not always that you have time or moment to inspect the machines before purchase. In that case you have to trust your contact or partner about condition, equipment or working hours of the machine. Another important thing is payment before delivery: There is a huge risk that you do not get the machines that you paid for. If problems come up, you need to know the laws, your rights and your duties. A Swedish company does not pay any value-added taxes when it buys from another member of the European union. On the other hand must the machine be sold included value-added tax, if the buyer is a Swedish company.

Denna uppsats berör tillit till offentlig sektor i Sverige och dess specifika institutioner. Dessutom undersöks ifall det föreligger skillnader i tillitsnivån, beroende av människors klasstillhörighet. Tillvägagångssättet för att kunna studera detta har varit logistiska regressionsanalyser samt en linjär regressionsanalys. Detta på ett material utfört av SIFO, nämligen välfärdstatsundersökningen från år 2010. Resultaten i denna studie visar att det återfinns klasskillnader i individers sannolikhet för att hysa en hög tillit till offentlig sektor.

This report is the result of a thesis work done at the Department of Engineering Sciences, Uppsala University, and includes 15 ECTS points. The work has been performed at Företag A, a company specializing in electronics whose major product has become a sophisticated tool used by authorities across northern Europe. Företag A has initiated a quality management system according to the criteria set by ISO 9001. Following demands from customers, Company A has now decided to also start working towards a certification according to SS-EN ISO 9001:2008, this work is the foundation for the thesis work. The thesis work has been limited to the production process and the aim has been to enable this process to be certified according to ISO 9001:2008. The work has been performed by analyzing the existing quality management system and the requirements for each process included, whereby the gap between the current and the target state has been mapped. Suggestions have then been made on how this gap can be filled, some of these suggestions have also been carried out during the thesis work. The conclusions drawn are that quality management does not have to be complicated, but quickly becomes so when the complexity of the processes increases.

This essay follows a Media Teacher in her work as a coordinator and an artistic leader for a European project called Legalopoli concerning laws and ethics in a senior level school for 13-16 year-olds in Mora, Sweden. The students write film stories about how their characters have to make choices in ethical dilemma situations. Then the learners create interactive computer games together through practical film work. At the same time we can see how the educator also gets into difficult ethical situations, when she is working with the students. This forces her to self-reflection.

Denna rapport redogör kring arbetet med tjänsten Hästjuristen och svårigheterna kring att designa och utveckla en webbplats som inger förtroende och tillit. Hästjuristen är en helt ny tjänst som erbjuder information om hästjuridik och nedladdning av juridiska avtal rörande hästar. Målet med arbetet har varit att ta fram en fullt fungerande tjänst som är tilltalande, användarvänlig och förtroendeingivande för att göra det enklare för behövande att erhålla sig korrekta avtal.Arbetet med tjänsten har haft tre teoretiska modeller för webbutveckling för e-handelstjänster som grund. Intervjuer, personas, prototyper och användartester har varit delar av arbetsprocessen.Resultatet är en webbaserad tjänst som erbjuder nedladdning av hästavtal, information om hästjuridik och medlemskap. Webbplatsen är fullt responsiv och kodad i CSS, HTML, PHP och JavaScript..

Palliative care is founded on a holistic attitude, with the goal to alleviate suffering when a cure is no longer possible. Palliative care affirms life and regards dying as a normal process, providing possibilities of a quality time for the patient and family. Studies show that an increasing number of people choose to live the final phase of their life in their own home. A requirement for end of life care is an effective team work, where the nurse is responsible for more advanced care, and the caregiver?s provides the immediate care.

The workplace is for many associated with joy and commitment, for others it is associated with fatigue, inadequacy and cynicism that is explained as the three dimensions of burnout. A general view of burnout is that it is an individual problem that many companies ignore, because a preventive task does not generate immediate profits. This has been a growing problem for years. Burnout costs not only money but also time and knowledge. Unfortunately, the popular belief is that "If it ain?t broke, don?t fix it." Organizations that think this way are sacrificing future benefits for short-term gains.

I takt med att arbetsmarknaden blivit alltmer global vill företagen snabbt kunna förändra arbetsstyrkan vid behov. Detta har lett till att efterfrågan på inhyrd personal har växt och bemanningsbranschen har således blivit en naturlig del av den svenska arbetsmarknaden. Individer som arbetar på ett bemanningsföretag, ambulerande tjänstemän, är en del i ett trepartsförhållande med arbetsgivaren och uppdragsgivaren. Syftet med undersökningen är att undersöka ambulerande tjänstemäns relation till arbetsgivaren och vilken betydelse relationen har för känslan av tillhörighet till arbetsgivaren hos de ambulerande tjänstemännen. Till grund för undersökningen ligger intervjuer med fem ambulerande tjänstemän samt en gruppintervju med tre chefer.

Today most studies regarding marketing are made on traditional marketing channels, answering questions like which jingle is best or which TV-channel a company should focus their marketing budget on. There is also the science regarding the best way of marketing on Social Networking sites or how to get as many 'likes' as possible, and so forth. However research has also been made in the field of in-store marketing and how a retailers or brand owners can affect customers in "the moment of truth". Until now most of these studies discuss how to get the attention of the customer in the store since both time as well as level of commitment in general is scarce when a customer is in a grocery store doing the necessary weekly- or complementary-shopping. It seems like most of them make the very same conclusion; catching the attention of a customer is vital to sell them your product.

Background: Obesity surgery is the only technique that has proved to have a long-lasting effect on weight loss. Operation is not a solution but rather a lifelong involvement for the person. To loose a lot of weight means a big adjustment for both body and mind and the operated person may need support, advice, information and encouragement. Aim: The aim was to describe how a person, operated for obesity, can be supported in order to reach improved health pre- and postoperative. Method: A systematic literature study was made which resulted in 18 scientific articles that have been reviewed.

In this thesis the survival and development of a yearly recurring event will be examined. The purpose of this work is to examine how the festival Stockholm Pride has developed and to find out what underlying factors and conditions that lays behind the development. Also being examined is how the event affects Stockholm city?s tourism industry. To be able to fulfill the purpose of the thesis a qualitative research has been used and two persons with allot of knowledge about Stockholm Pride and Stockholm?s tourism industry has been interviewed.

Diabetes mellitus type 2 and chronic obstructive pulmonary diseases (COPD) are two of the most common diseases in the world and the amount are increasing. The treatments of these diseases are self care and a change of lifestyle. For this to be successful there is a need for the person to have knowledge about the diseases and a motivation for making changes in his or her lifestyle. Most of this information is given by the district nurse at the health centre. It is important to get a better knowledge of these persons experiences and how they used the information given to them.