Abstract ? ?Customer relationships ? A case study on Nyby Torshälla Riding Club?Date: December 20th 2011Level: Bachelor thesis, 15 ECTSInstitution: School of Sustainable development of society and technology, Mälardalen UniversityAuthors: Linn Ericsson, Elenor Flodin, Emma Jakobsson22nd June 1987 24th April 1987 24th May 1989Title: Customer relationships ? A case study about Nyby Torshälla Riding ClubTutor: Daniel TolstoyKeywords: Relationship marketing, customer relationships, customer loyalty.Purpose: The purpose of this thesis is to analyze how Nyby Torshälla Riding Club maintains their customer relationships. This is to get a deeper insight into how small service companies, in a business to consumer market on a local basis, strategically can work with their customer care.Method: The study was qualitative in its nature and was based on an inductive approach. The primary data has been collected through personal interviews and since the respondents were selected strategically, this means that a non-probability sampling was used. The secondary data that has been used for this thesis was based largely on literature, articles and the Nyby Torshälla Riding Club website.Conclusion: This study indicates how small size service companies can benefit from nurturing their customer relationships.

The aim of this study is to find information about what to do when riding arena footings are worn-out. Especially, the surface layer of riding arena footings is very interesting because of its importance of giving grip in every step for the horse, as well as shock ab-sorption. Generally, surface layers are containing several different parts in order to achieve desirable properties. These different parts can consist of organic material or in-organic material (mostly gravel). Gravel and many other materials in the top-layer are environmental friendly, and therefore, easy to get rid of.

There are no reliable, objective and simple methods today for measuring pain in horses. The purpose of this study was to evaluate and describe measuring of mechanical nociceptive threshold (MNT) values with a pressure algometer in clinically pain free riding horses at the riding school of Strömsholm. In this study there were 24 horses. Tape recording and electromyelografi (EMG) was used in an attempt to increase objectivity in the examination. MNT increased with age, however sex and colour had no influence.

Uppsala University Library owns eight volumes of manuscripts attributed to the academy equerry Johan Leven Ekelund (c.1701?1775). In this thesis, I apply methods from the field of material culture studies in order to establish which of the volumes that formed the donation from Leven to the library mentioned in his will. By mapping certain markers such as places, names and dates I am able to identify to some extent where Leven gained his practical skills and which writers influenced him. By analysing the texts, I draw the conclusion that the manuscripts can be divided into groups aimed for different audiences.

Syftet med studien var att explorativt undersöka vilken betydelse hästen har för brittiska soldater och veteraner som varit ute i krig och återvänt med någon form av ohälsa. Studiens frågeställningar var: Hur används hästen på Horseback UK  som en del i tillfrisknandet för brittiska soldater och veteraner som varit ute i krig? Hur beskriver brittiska soldater och veteraner som varit ute i krig hästens betydelse för livskvalitén? För att besvara frågeställningarna tillämpades en metod som bestod av kvalitativa intervjuer. Intervjuerna utfördes på Horseback UK i Skottland som är en välgörenhetsorganisation, skapad för att ge en trygg och säker miljö. De arbetar med hjälp av hästar för att hjälpa de som tjänstgör eller tjänstgjort i den brittiska armén och kommit tillbaka med någon form fysisk eller psykisk ohälsa.

The modern veterinarian in horse practice is often consulted by horse owners concerning riding problems. These problems are more complex and show other characteristics than traditional lameness. For the diagnostic process and to give adequate advice the veterinarians need an understanding of riding terminology and problems related to riding. It is also of high importance that riders, trainers and veterinarians increase the knowledge of equine biomechanics and how these are influenced by the rider. Collection is an important concept in the riding terminology.

Syftet med studien var att explorativt undersöka vilken betydelse hästen har för brittiska soldater och veteraner som varit ute i krig och återvänt med någon form av ohälsa. Studiens frågeställningar var: Hur används hästen på Horseback UK  som en del i tillfrisknandet för brittiska soldater och veteraner som varit ute i krig? Hur beskriver brittiska soldater och veteraner som varit ute i krig hästens betydelse för livskvalitén? För att besvara frågeställningarna tillämpades en metod som bestod av kvalitativa intervjuer. Intervjuerna utfördes på Horseback UK i Skottland som är en välgörenhetsorganisation, skapad för att ge en trygg och säker miljö. De arbetar med hjälp av hästar för att hjälpa de som tjänstgör eller tjänstgjort i den brittiska armén och kommit tillbaka med någon form fysisk eller psykisk ohälsa.

Hästar har funnits vid människans sida i över 6000 år och används sedan några decennier tillbaka inom humanvården i form av så kallad hästunderstödd terapi. Syftet med den här litteraturstudien är att redogöra för bakgrunden till att hästar kan användas till detta, vilka effekter som kan ses med fokus på behandling av barn med autism och äldre personer samt överskådligt ta upp vilka risker som finns associerade med terapiformen. Framför allt är det egenskapen av att vara ett flockdjur som gör att hästar kan används inom psykoterapi. Hästar är känsliga för andra individers signaler och reagerar utifrån dessa vilket har visat sig användbart för att hjälpa människor att stärka sin självbild och tillit. Utöver den psykologiska aspekten av hästunderstödd terapi finns också den fysiska. Inom ridterapi drar man nytta av hästens rörelsemönster för att stärka bland annat muskelfunktion och balans hos människor med fysiska funktionsnedsättningar.

A large part of the interactions between horse and rider during horseback riding takes place through the reins and the bit and devices for measuring the tension on the reins, rein tension meters, has fairly recently been developed. To safeguard the welfare of the ridden horse riders need to be aware of the rein tension they apply and actively work to decrease it. Furthermore, there is a need to develop the study of rein tension through new techniques and refined analysis procedures. A good-quality rein tension meter should be small in size, sensitive, durable and as accurate for light rein tension as for strong forces. Rein tension meters used in research on horse and rider interaction commonly depend on strain gauge technique for generating rein tension data.

Uppsala University Library owns eight volumes of manuscripts attributed to the academy equerry Johan Leven Ekelund (c.1701?1775). In this thesis, I apply methods from the field of material culture studies in order to establish which of the volumes that formed the donation from Leven to the library mentioned in his will. By mapping certain markers such as places, names and dates I am able to identify to some extent where Leven gained his practical skills and which writers influenced him. By analysing the texts, I draw the conclusion that the manuscripts can be divided into groups aimed for different audiences.

The purpose of this essay is to examine formations of gender and class of so called horse girls in a riding school located in Stockholm, Sweden. The essay is based on interviews with six girls in the ages between fifthteen and eighteen. Through the theoretical framework of Judith Butler and Beverley Skeggs, I examine how the girls negotiate the boundaries and probabilities within doing gender in an upper and middleclass associated area. As a result of its female domination, the stable functions as a place where the girls can dislocate themselves from otherwise normative feminine practises. This is possible since the premises of the stable are constructed in the light of the heterosexual matrix, where the girls organise themselves within the heterosexual girl collective.

The aim of this study was to examine what factors experienced psychotherapists emphasize as central and change developing in psychotherapy. The intention was to highlight the therapists' personal thoughts and experiences of psychotherapeutic change. By personal interviews with three cognitive and three psychodynamic psychotherapists, data was retrieved and then analysed with a qualitative phenomenological and hermeneutical approach. The study revealed great accordance between the psychotherapists regarding the importance of therapeutic relationship, factors connected to therapeutic treatment and flexibility regarding to the method of treatment. Moreover, it has been revealed that psychotherapeutic change in both treatments of psychotherapy is due to integration between emotional and cognitive processes.

BackgroundPeople with psychiatric problems, despite efforts in recent decades still experience vulnerability. Patients with borderline personality disorder (BPD), where self-harm is common, often live in difficult and complex social relationships because of their illness. Additional knowledge and studies about mental illness, self-harm, dialectical behaviour therapy (DBT) and the therapeutic alliance are needed.Purpose and MethodThis study aims to examine how staff perceive and describe: DBT as a treatment method; the therapeutic alliance and the importance it has for treatment. The study utilises a qualitative approach with a qualitative content analysis method and presents earlier research on DBT and the therapeutic alliance. The empirical material consists of focus group interviews comprising three DBT - teams.

This report describes how I worked with a spatial information problem, where the focus was to produce clearer barriers between horses and spectators at equestrian competitions. My background as a competition rider, combined with my knowledge of the spatial design, has caused me to react to how the information on riding and racing facilities deficiencies. Experienced people in the riding know how they should act with the horse. But novices who are unfamiliar with the situation is not aware of the risks it may pose to move among horses. The study was conducted on the national facility Strömsholm which both experienced and novice equestrian visits.

Syftet med studien var att beskriva arbetsalliansens funktion i familjebehandlares arbete ur behandlarens perspektiv för att bidra till kunskapsdiskussionen om arbetsalliansens betydelse inom socialt arbete. Studiens frågeställningar var vilken betydelse arbetsallians har för familjebehandlares uppdrag samt vilka faktorer som har betydelse för hur arbetsallians skapas, vidmakthålls och avslutas på ett bra sätt i arbetet med familjer. Med en fenomenologisk ansats genomfördes kvalitativa, halvstrukturerade intervjuer med sex familjebehandlare verksamma inom socialtjänsten. Respondenterna delgav nyanserade beskrivningar av arbetsalliansens betydelse för familjebehandling. Studiens resultat analyserades utifrån socialkonstruktionism, systemteori och anknytningsteori.