This quantitative study explores how employee perceived efficiency within customer service is affected by standardized routines, digital tools, and motivational factors. The study is based on survey data collected from 42 employees across five customer service departments in a larger organization. The theoretical foundation integrates Weber?s bureaucracy theory, the Technology Acceptance Model (TAM), and the Job Characteristics Model (JCM), allowing for a multidimensional analysis to capture the employees' experiences of efficiency. Findings reveal a statistically significant positive relationship between perceived efficiency and both standardized routines and perceived digital tool usefulness and ease of use. Furthermore, the study identifies that skill variety and task significance are positively correlated with experienced meaningfulness, which indicates a potential mediating relationship between these motivational aspects and perceived efficiency.

AbstractIn this theory-testing case study I will analyze and discuss the Gulf War which took place in the Middle East in 1990-1991 and has become an important topic for discussion among IR scholars in the post-Cold War era. The events that led up to the Gulf War, as well as the war itself, will be analyzed from two different perspectives; Realism and Liberalism. Within these differing theoretical frameworks I have chosen to use elements from, on the one hand, Classical and Structural Realism, and on the other hand, Idealism and Liberal Institutionalism. Focusing on these specific schools of thought I aim to derive essential, ?key?, concepts that will then be tested against empirical fact.The overall purpose of this study is to try to logically explain, through detailed analysis, the actions of the actors involved in the Gulf War and, in addition, why this war ever occurred.

Bakgrund: Förekomsten av diabetes typ 2 ökar ständigt och undervisning med patienter är betydelsefullt i sjuksköterskors omvårdnadsarbete. Undervisning kan dock upplevas mer blockerande än stödjande. Syfte: Att beskriva sjuksköterskors stöd i undervisningen angående förändring av kost- och motionsvanor hos patienter med diabetes typ 2. Metod: En litteraturstudie har gjorts baserad på åtta vetenskapliga artiklar. Resultat: Bemötande och identifiera behov; empati, respekt och engagemang samt att vara insatt i var patienter befinner sig i förändringsprocessen förbättrar möjligheterna att påverka.

Today, there is no uniform definition of what an ethical fund is. Fund management companies choose themselves what they believe is ethical and not. The lack of the definition makes it difficult for consumers to understand why these funds are special compared to other funds. The purpose of this study is to examine three Swedish companies; KPA Pension, Swedbank Robur and Folksam, to obtain a clearer picture of the concept ethical funds and its definition. The study describes each company's view of Ethics and how they may affect other companies to work for a more sustainable world.

This bachelor thesis is studying the INTERREG cooperation between Denmark and Germany, and if there has been a change to the organization and the individual conditions due to the Danish regional reform in 2007. The research method used is semi-structured interviews and the participants are a mixture of politicians and civil servants. The study is based on two themes, change in work routines and cooperation, and change in visions and targets.The participants have experienced change, both positive and negative, in work routines and cooperation and to a lesser extent in visions and targets. Preparation is the key to success and makes the transition much easier, which has been the case for Denmark. Other mentioned aspects are more work due to more complicated applications, and that the politicians so far lack a regional perspective and tend to stick to the local.

To establish sustainability reports is an increasing trend for more and more companies. This has led to a spread of the international framework Global reporting initiative, GRI, guidelines to make a sustainability reports. This trend has got a lot of critics from various stakeholders who believe that companies in these reports communicate the information in a way of window dressing. Both negative and positive information has to be represented according to GRI: s principle of balance.  Window dressing is created by adding a greater emphasis on the positive information. The researchers review the context of the negative information to study the extent to which it is reported and whether there are patterns and variations in the reported information.

Uppsatsen är en kvalitativ intervjustudie, med barnperspektiv som metodologisk utgångspunkt. Syftet är att infoga några barns röster, angående vem som stör(s) i det offentliga rummet.Intervjuerna genomfördes våren 2008 i Stockholmsområdet, med ett urval av fyra barn i nioårsåldern. Gruppintervjuerna skedde vid två tillfällen och formen var halvstrukturerad.Olika teorier tillämpas utifrån en problematisering av vuxenmakt, där barnens reflektioner relateras med positioneringar och normer. Teoretiska begrepp från queer- och maskulinitetsteori används för att se till maktdynamiken, mellan barn och vuxna. Det framkommer att de intervjuade barnen använder sig av olika motståndsstrategier, för att handskas med rådande vuxenmakt i det offentliga rummet.

The project concerns a predevelopment work for Scania AB, a leading manufacturer of heavytrucks, and was performed as a master thesis work for the program Design and ProductDevelopment at KTH. The purpose of this work was to examine how the work situation of truckdrivers, especially long-haulage drivers, can be improved with respect to prolonged sedentaryoccupation. Mental fatigue and under-stimulation due to low cognitive load during long drivescan be major risk factors for traffic accidents. Physical strain injuries to both the skeleton andmuscles are common for this working group and minimal opportunity for daily exercise alsoincreases the risk of developing blood clots in the legs, which can have serious consequences forthe driver's health.An extensive background study, both theoretical and exploratory, was performed to identify thedrivers' concerns and comfort needs. Various treatments such as massage and active sitting wereinvestigated and existing products within the area studied.

The purpose of this literature review was to describe if the nutritional balance of the fats, carbohydrates, proteins and fibers can lead to weight reduction and to improve glucos-/blood lipid for individuals with obesity and type 2 diabetes. The method used was a literature review. Twenty-two scientific articles were chosen, which were consistent with the study purpose and questions. The articles were selected based on searches in the Medline database by PubMed. The keywords used were type 2 diabetes mellitus, diet, obesity, comparative, fat, carbohydrate, low carbohydrate, high fat and saturated fat.

Title: Alexander Technique - Different thoughts on the Alexander Technique and its effect on the singing voice. Does singing lessons cause tension in the student? What should you as a teacher consider to avoid situations that cause tension? This examination is based on interviews. The persons who have been interviewed are singing students, singing teachers and teachers in the Alexander Technique. The literature and the interviews describe the Alexander Technique as a method that, with support of a teacher of the Alexander Technique, helps you to recreate the balance between the cranium, neck and spine.

The aim is to examine teachers own experiences of leadership, leadership styles and what good leadership is and to find out how teacher leadership can influence students according to teachers. My questions are: How do teachers evaluate leadership and their own leadership styles?What is good leadership according to teachers?How can the teachers leadership styles affect students in the classroom according to teachers?The method used is a qualitative method based on interviews with five teachers. The reason why I have chosen a qualitative research method is that I believe that this method can give me better results by understanding the world from the interviewees? point of view.I have come to the conclusion that the interviewed teachers believe that leadership and management style play a large role in the teacher's profession and that the teacher's leadership style in the classroom democratic or authoritarian have a major impact on students. The teacher should consider his management and find some sort of balance by exercising both democratic and authoritarian leadership style and adapt it to the situation. And In terms of results regarding good leadership of the interviewed teachers, I can say that good leadership is largely about good relationships between teachers and students and that a teacher can become accepted as leader by winning students confidence..

The aim of this study was to explore how six men who run a micro-enterprisewith a maximum of 10 employees handle the balance between work and otherlife. Qualitative approach with semi-structured interviews was conducted and thesample consisted of six men with micro-enterprises of varying ages. The themesused in the interviews were boundless work, roles, boundaries strategies anddemand / control - social support. The results showed that micro- entrepreneursdo not experience any major imbalance between work and other life. The studyrevealed that the division of roles in the home of the elderly respondents was ofthe classical gender character that woman took great responsibility in the home.Among the younger respondents the unpaid work at home was equal divided.Social support was perceived highly by all respondents, and they alsoexperienced a high level of control over the requirements of the job.

In order to reach the environmental targets, set up by the EU, there are many measures taken to make Sweden more energy efficient. In the housing and real estate sector, an installation of an exhaust air heat pump that reuses the heat in the exhaust air in order to lower the amount of acquired energy, is an example of such an action. The recovered energy can then be used for heating of radiators and tap water. This report aims to evaluate and compare three different systems using exhaust air heat pumps regarding COP, degree of coverage and cost savings. This study was delimited to only account for apartment buildings.The theory chapter describes the different conditions and factors that affect a building?s energy balance.

The aim of this thesis is to, through an empirical study ofthe social tags in the City of Stockholm libraries? OPACwith critical discourse analysis, examine the social tags?linguistic design, usability, and communicative potential? all in relation to the context. It is a linguistic study andit is important to take into account that the tags are extremelyshort texts ? single-word-texts. My starting-pointis that the tags are a form of utility texts.What I find is that a clear majority of the tags are nounsand function as index terms, but that there are differencescompared to authorized index terms.

SammanfattningSyfte och frågeställningar: Syftet med uppsatsen är att undersöka om individer med bakgrund av upprepade fotledsstukningar har sämre balans och styrka jämfört med individer som har friska fotleder, samt om det skiljer sig i balans och styrka mellan dominant och icke-dominant fot. Författarnas hypotes är att kronisk instabilitet i fotleden är vanligt förekommande bland kvinnliga fotbolls- och basketspelare som lidit av upprepade fotledsstukningar under sin karriär. Följande tre frågeställningar undersöktes: (1) Har en individ med bakgrund av upprepade stukningar sämre resultat i balanstestet SEBT, jämfört med en individ utan tidigare fotledsproblem? (2) Har en individ med bakgrund av upprepade stukningar lägre styrka, jämfört med en individ utan tidigare fotledsproblem, i ett plantarflexionstest? (3) Skiljer sig resultaten i balans- och styrketestet mellan den dominanta- och den icke-dominanta foten?Metod: Balansförmågan testades genom att mäta räckvidden i en modifierad version av Star Excursion Balance Test. Styrkan uppskattades i ett kvalitativt plantarflexionstest där antal repetitioner räknades.