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387 Uppsatser om Telephone consultation - Sida 18 av 26
Ergonomisk arbetsmiljö för kundtjänstpersonal
In today?s society, there are many people who suffer from physical pains due to their work situation. To work sitting down by a desk long hours every day is quite normal but this is a problem. People that sit down and work in the same position all day long the whole week will eventually be affected by long-term work injuries.Large multinational companies around the world offer a customer service where they serve customers who have experienced a problem with that company?s products or services.
Vattensork och åkersork - skadegörare i svensk fruktodling
There are two species of voles that cause damage in Swedish fruit production: the water vole (Arvicola terrestris) and the field vole (Microtus agrestis). Both species make the most damage during the winter season. The water vole makes subterranean burrows and cause serious damage by gnawing on the tree roots. The field vole seldom makes burrows and gnaws the bark at the base of the tree trunk. In recent years there have been several reports about increasing vole damage.
Analys av webbservertrafik
ABSTRACT
This essay is about traffic analysis of Web servers. The purpose is to
investigate if companies analyse the traffic on the Web server and if they use
this information to create more than simple statistic reports. The questions
that we will answer are the following:
? How common is traffic analysis on the Web server among companies?
? Is the Web administrator limited in analysing the Web traffic, if the company
has the website on a Web hotel?
? Does the company uses the results they get from analysing the traffic on the
Web server for updates and changes on the Web page?
To answer these questions we made a questionnaire investigation by telephone
interviewing the companies? webmasters. The extent of the investigation was 20
companies in Blekinge.
The information we gathered from the investigation showed that it is becoming
more common that companies analyse the traffic on the Web page and that they
uses the information to more than statistic reports, for example updates and
changes of the Web page.
Incitament för fastighetsägare att omvandla bruna kontorsfastigheter till gröna - När och varför de väljer att investera
This thesis of 15 hp has been implemented at Halmstad University, in collaboration with Saab Dynamics in Linköping. Saab Dynamics is a company operating in the defence industry where competition is tough. This necessitates new ways to increase efficiency in the company, which is the basis for this thesis. Saab Dynamics wants to introduce simulation driven design. Since Saab Dynamics engineers have little experience of simulation, required a user methodology with clear guidelines.
Riskfyllda aktivitetsutrymmen? : En studie av två barn med utländsk bakgrund bosatta i miljöer med skilda socioekonomiska förutsättningar
This study has as an objective to compare and evaluate the living conditions of two immigrant children residing in different places in Sweden. Given that immigrants often are looked upon as a social and physical vulnerable group in relation to disadvantageous socioeconomic conditions the children's lives were analyzed in relation to four public health objects. By using Runkeeper, GIS, Equipop data, time geographic material, telephone conversations and a web survey the children lives are analyzed within their activity spaces. The children formed their lives in different socioeconomic environments and adapted their lives after their conditions. The perspective on individual level can be put in contrast with studies based on society level.
Familjen är den enda vägen tillbaka hem. : En kvalitativ studie om personalens syn på familjens delaktighet i behandling av ungdomar.
ÖREBRO UNIVERSITYDepartment of Behavioural, Social and Legal SciencesProgram of social workSocial Work CC-essay in Social Work, 15 creditsAutumn term 2013The family is the only way back home? A qualitative study on staff?s view on family involvement in the treatment of adolescentsAuthors: Cakici, Nahrin and Claesson, SandraAbstractThe aim of this study is to investigate how the staff at residential treatment centers works to involve the family and the social network in youth?s treatment and how they experience that the involvement affects the young person. The aim is also to study the difficulties the staff experience in their work to involve the family and the social network. In this study, staff from two residential treatment centers in Sweden participated. The study is conducted based in on qualitative method in which four semi-structured telephone interviews and one group interview have been conducted.
Simulation driven design : An iterative approach for mechanical engineerswith focus on mesh, quality and convergence
This thesis of 15 hp has been implemented at Halmstad University, incollaboration with Saab Dynamics in Linköping. Saab Dynamics is a companyoperating in the defence industry where competition is tough. This necessitatesnew ways to increase efficiency in the company, which is the basis for this thesis.Saab Dynamics wants to introduce simulation driven design. Since SaabDynamics engineers have little experience of simulation, required a usermethodology with clear guidelines. Due to lack of time, they chose to assign thetask to students, which resulted in this thesis.The aim of the thesis is to develop a methodology in mechanical design, wherethe designer uses the FE analysis early in the design process to develop thestructures' mechanical properties.
Att be om hjälp utan att fråga
This report is our Master thesis. Our work has taken place at a one-stop-shop
in Sölvesborg during the spring of 2002. We have conducted ethnographical
studies concerning the one-stop-shops frontdesk and telephone exchange. During
these studies we became aware of some differences under which the daily work
was to be carried out. When operating the switchboard the staff usually work
alone and perform the tasks individually.
Nästa generations syn på skogsägandet och skogsägarrörelsen : en enkätundersökning bland vuxna barn till dagens medlemmar i Norra Skogsägarna
The future of the forest owners? associations are intimately coupled to the development in family forestry. Forecasts have been made that predicts that the number of forest properties for sale on the open market will increase as the interest among the children of the property owners is considered to decrease. The associations are also affected by continuing individualism in the society which may affect attitudes to as well as interest in membership.
The objective of this study was to study the attitudes among grown-up children of members in a forest owners association towards overtaking the forest property as well as membership in a forest owners association.
Gis och realtids-GPS på renar : renens habitatanvändning i brukad skog - två vintersäsonger i Vilhlemina Norra Sameby
This study is commissioned by the Swedish University of Agricultural Science (SLU - Department of Forest Resource Management) in coorporation with Sveaskog and Vilhelmina Norra Sami reindeer herding community. The purpose of this study is to analyse movement patterns and habitat use of reindeers during two winter seasons (2005/2006 and 2006/2007) in areas affected by forestry activities such as clearcutting. This study examines the possibilities of analysing information from Reindeer husbandry plans and forest variable data from kNN and SMD, in relation to GPS collar points from reindeers by using Geographical Information System (GIS). Lack of knowledge and understanding between the reindeer industry and the timber industry has often led to heated debates. The possibilities of using this type of technique are very interesting and could increase knowledge concerning land-use issues to different resource users.
The main results from analyses comparing SMD, kNN, data about clearcuts, and GPS collar points from reindeers indicates that clearcut areas, younger forest, coniferous forest on lichen-dominated areas and areas dominated by pine was preferred by reindeers during the winter period.
Efterfrågan av grova sågade dimensioner och hyvlade produkter bland Wallnäs AB:s kunder : en marknadsundersökning
The purpose of this thesis is to study whether there is a demand for sawn wood products of large dimensions and planed goods among Wallnäs AB:s customers. The thesis consist of two main parts, one survey among Wallnäs present customers and another one which purpose is to increase Wallnäs customer base. Finally there is a chapter that describes what properties the raw material has to have in order to produce the demanded products.
The survey to the present customers was conducted through a questioner. A sample of those who stated an interest for either sawn wood products of large dimensions or planed goods, were later contacted for a telephone interview.
To reach out to new customers, relevant companies has been identified through the Swedish Trade Councils data base and through the member list of the Timber Trade Federation.
Revisorns oberoende : Hur säkerställer revisorn sin oberoende ställning gentemot sin klient
Bakgrund: De stora redovisningsskandalerna som uppstod i början av 2000-talet fick en stor betydelse för den kommande diskussionen angående vikten av revisorns oberoende. Detta orsakade striktare riktlinjer och förordningar för revisorerna, både i Sverige och ur ett internationellt perspektiv. Eftersom det är vitalt att revisorn står i en oberoende ställning gentemot sina klienter för att skapa legitmitet i revisionen och mot den externa parten, har det diskuterats kring hur revisorn säkerställer oberoendet gentemot klienten och sin omvärld.Syfte: Syftet med denna undersökning är att få en djupare förståelse om hur revisorerna säkerställer sin oberoende ställning gentemot sina klienter. Vi kommer lägga fokus på fyra stora revisionsbyråer i Jönköping, för att undersöka hur revisorn säkerställer sin oberoendeställning gentemot klienten, samt vilken roll analysmodellen har i säkerställningen av revisorns oberoende och hur konsultationer påverkar oberoendet.Metod: Undersökningen baseras på en kvalitativ studie för att få en djupgående förståelse för respondenternas åsikter och synpunkter på den ställda problemformuleringen. Den primära datan till empirin har samlats in genom intervjuer, där respondenterna har varit revisorer som har en stor inblick i revisionsbranschen.
Specificering av produktionstransformatorer : Rekommenderade avsteg från IEC 60076 för att vid upphandling beskriva en robust enhet
As break downs of production transformers are costly and often result in long outages it is essential for reliability of operation that the transformers are manufactured to be robust. The aim of this M.Sc. thesis is to investigate if deviations should be made from the standard IEC 60076 ? Power Transformers in order to describe a robust large power transformer for procurement.The investigation has been conducted in three stages. In the first stage a definition of the term robust was developed in consultation with the client Vattenfall Vattenkraft.
Föräldrars upplevelse av ett samtal om kost på barnavårdscentralen
Introduction: In Skaraborg, a standardized dialogue is being held since 2005 about dietand physical activity, during the 1,5- and 3-years health control at the Child Health Carecentre (CHCC). The aim of the dialogue is to prevent overweight and obesity amongchildren. Aim: The aim of this study is to examine the parents? experience of thisdialogue, and what they perceive that the dialogue has contributed with after sixmonths. Methods: Qualitative collection of data through 11 interviews heldimmediately after the dialogue, in addition to five telephone interviews conducted six toeight months after the dialogue.
Entry Mode Strategies for ire in to the Polish Market : A Case Study of ire Möbel AB
Background: In today?s business environment it is important to find new customers. An action that has been widely used is to enter foreignmarkets. Most firms are always seeking to maximize their profits,which can be achieved if an entry into a foreign market is performed.Due the European Union (EU), new economies open theirborders for international trade and foreign investments. In 2004 Poland received membership.