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3395 Uppsatser om Telephone advisory service - Sida 51 av 227

" ...jag tycker om sill, men tycker inte att det ska vara obligatoriskt... " : - En innehållsanalys om medielogik, public service och partipolitik i SVT:s partiledarutfrågningar

Den här uppsatsen undersöker hur medielogik och public service-värdena uttrycks i SVT:s partiledarutfrågning hösten 2010. En totalundersökning i form av kvantitativ och kvalitativ innehållsanalys är gjord av samtliga partiledarutfrågningar som sändes i SVT veckorna före valet, samt respektive partis valmanifest. Fyra frågor mättes först kvantitativt och analyserades därefter kvalitativt med utgångspunkt i vilka medborgargrupper som synliggörs, hur partiledarnas privata angelägenheter exponeras, hur valmanifestens innehåll överensstämmer med de teman som journalisterna tar upp i utfrågningarna, samt regeringsbildningskomplikationer och samarbetssvårigheter av olika slag. I den kvantitativa analysen framkom att konsumentperspektivet dominerar, men skillnaden är stor i de olika partiledarutfrågningarna. Den personliga exponeringen av partiledarna ger minst utrymme åt dåvarande statsministerkandidaterna Fredrik Reinfeldt (m) och Mona Sahlin (s), men även åt Maud Olofsson (c).

Socialsekreterares psykosociala arbetsmiljö relaterad till utbrändhet

The main focus of this study is to explore Swedish soldiers? experiences of the transition back to everyday life after international service missions. This includes the help and support that they have received and also what barriers to care they have experienced during the transition back to everyday life. The theoretical perspectives of this study are social identity and stigma theory. This study was performed using a qualitative method and includes six individual interviews with active duty officers within the Swedish armed forces.

Koncern som tillväxtinkubator för småföretag : ? En fallstudie i ett shared service centers möjligheter attstödja entreprenöriella småföretag

???Information Technology is an essential part of the society today, not least in large ???organisations dealing with sensitive information. An example of such an organisation is the Swedish Armed Forces which indeed is in the need of ways to ensure information security in their Information Technology systems. The means which is used is an authorisation and accreditation process.All Information Technology systems go through a life cycle which includes realisation, usage, development and liquidation. In the Swedish Armed Forces the lifecycle is an authorisation process.

Kundrelationer inom banksektorn : Hur svenska storbanker verkar för att säkerställa kontinuitet och lönsamhet inom studentsegmentet

The purpose of this study is to investigate how the major swedish banks look upon and promote student profitability as well as long-term relationships within the student segment from a CRM point of view. The study incorporates a qualitative course of action with an abductive research approach which has been carried out by conducting personal and telephone interviews with representatives from three out of the four major swedish banks Nordea, Swedbank and Handelsbanken. Our research finds that the banks appear to regard their relationships with students as long-term investments, but that they simultaneously seem to lack distinctive, clear and procreative strategies for securing these relationships. Furthermore, the development of profitability within the student segment is considered an informal process that does not necessarily need to be computed through the use of quantitative estimates. Also, educational variables does not influence the banks as they segment their customer base and the student-centred offerings within the banking industry is to be deemed as being standardized rather than differentiated..

Bellman Marknadsföring : Marknadspotential och förslag till lanseringsplan

This Master thesis was written in collaboration with the Kalmar-based consulting company Sederkvist Kommunikation. The purpose was to explore the market potential for Sederkvist Kommunikations new software Bellman Marketing. Based on these results a launch plan was created and advoice were given to Sederkvist Kommunikation as to how their new administrative tool could be introduced on the market. Data were collected through semi-structured telephone interviews. The population was Swedish so called Gazelle-companies (growth-companies listed yearly by the business newspaper Dagens Industri) and totally 27 units were examined.

Anhörigstöd i samband med internationella insatser : Om behov och stöd till dem som lämnas hemma

In addition to all our soldiers and officers who do military services abroad there are a lot of people who are affected by their choice to contribute, namely their next of kin. This report deals only with those who are next of kin to those who perform service abroad. The purpose of this study is to investigate the relatives' need for emotional and social support as well as practical and economical support. The main question is What kind of practical/economical and emotional/social support do close relatives require when a relative does military service abroad? The method used in this paper is a qualitative research interview.

Mundekulla : En studie om det personliga företagets konferensverksamhet

The purpose of this essay is to review Mundekulla, which is a small, relatively newly established Swedish company operating in the field of conferences. Today they are serving ecological and environmental friendly food to their customers and we choose to investigate if this is a successful concept by asking the customer?s opinions. Our task is to analyze and understand how this company can develop a stronger concept regarding their conference area. This essay will also focus on trends and how the ever changing world can affect Mundekulla in the future.

Virtual routing and forwarding:s påverkan på trafikgenomströmning i en nätverksmiljö med Quality of Service-implementering

Avsikten med detta arbete har varit att undersöka huruvida någon prestandaskillnad föreligger mellan nätverksnodernas vidarebefordring av prioriterad trafik i en nätverksmiljö med Quality of service-funktioner (QoS) implementerade och nätverksnodernas arbete i samma nätverksmiljö med separata, virtuella nätverk uppsatta med hjälp av Virtual routing and forwarding (VRF). Målet var att resultatet ska ha möjlighet att väga in när för- och nackdelar mellan olika sätt att separera nätverkstrafik jämförs ur prestandasynpunkt. Rapporten beskriver arbetet med samt resultatet av ett empiriskt experiment som kontrollerade VRF:ers påverkan på QoS-funktioner. Ett fysiskt nätverk sattes upp för att kontrollera hur QoS påverkades av logisk separering av experimentmiljöns nätverk på lager tre med hjälp av VRF. I detta nätverk utfördes även ett kontrollexperiment utan logisk separation för att skapa en baseline samt ett experiment där separering utfördes med hjälp av accesslistor.

Patienters förståelse för erhållen läkemedelsinformation vid utskrivning från sjukhus

It?s known that the drug information patients get at discharge from hospital is often insufficient. Patients? ignorance of which drug they use and how to take them can lead to drug related problems, can cause suffering and heavy expenses.The aim of this study was to shed light on the patients? understanding for drug information, which was given at discharge from hospital. The literature survey was used as a method and based upon a systematic choice of scientific articles, which were found in different databases during the period of April 1 to May 31, 2008.

Studie av miljökonsekvensbeskrivingar till detaljplan : En jämförande analys av fyra MKB

When the local authorities establish a plan for land use planning, they have to judge if the influence on the environment could be of such a grade that they have to make a special Environmental Impact Assessment (EIA), following national laws and EU-directives. The laws for the process in Sweden is set by the Swedish Parliament, with advisory given by the central government authority, the National Board of Housing, Building and Planning, Boverket. For EU, the laws is set by the European Parliament and the Council. The laws and directions for this process have been changed for Sweden in recent years, and the aim of this study was to compare the contents of three different Environmental Impact Assess¬ments to see if there has been any change in appearances and content in later years, as well as to see if different municipalities and authors have effect on the EIAs. According to different studies some of the EIA done are without insufficient focus on main environmental issues in the EIA, or even that some information is missing.

Medmänniska och vän - en guldkant på tillvaron : frivillig besökstjänst i Trollhättan

The essay deals with questions concerning the reasons, difficulties and subjects for rejoicing which various people experience when visiting "voluntarily" old, lonely people in the congregation of Trollhättan. What knowledge is developed and which values are formed? How is aging and solitude experienced? The visits are co-ordinated by two lay workers employed by the Swedish Church. The study is built on oral interviews in April and May 2003 from a questionaire using open questions. The research group consists of six women between 65-80 of age with 1-30 years´ experience.Inner reasons, contact with other people in similar situations, positive responses to visits, and meetings in the visiting service group seem to be the principal driving forces.

Personalliggaren : Hur har svartarbetet påverkats?

This essay was written at Södertörn University during the spring semester of 2010, in the field of Business Administration, and more precisely within management and organization. The essay is based on a case study of the management of the staff working at the commuter train stations in Stockholm. The study consists of a number of interviews with the management staff and with the personnel working at the stations, where the aim of the study is to describe how management works within ISS Trafficare AB and what the personnel working at the stations think of it. ISS Trafficare AB is the entrepreneur who runs the commuter train stations in Stockholm by an agreement met with Stockholmståg KB.The study is based on information from the interviews with the personnel and other material from ISS Trafficare AB. Research on the area of management have been used to put data into perspective and to further deepen our analysis and conclusions from the case.The essay shows that the management has tried to implement several changes on the organization in order to provide more service to the travelers.

Förbereda sig för att fira gudstjänst -men hur? : En undersökning av från 1986 års kyrkohandbok avvikande beredelsemoment

In this essay I examine how in seven different congregations that belong to the Church of Sweden the preparatory office is formulated in ways that differ from the form that is prescribed in the current service-book of the Church of Sweden. My purpose is to examine how and why the congregations have chosen these alternative preparatory offices. This I have tried to find out by reading the written instructions and/or homepages of the congregations, studying their orders of service and interviewing one pastor in each congregation.Before describing, comparing and commenting on the different ways these congregations have chosen to formulate their preparatory offices, I give a historical background to the preparatory office itself and how it is formulated/designed in the current service book of the Church of Sweden. I also describe the history and the introduction of the Kyrie.I then describe each congregation, trying to point out the main characteristics of it, then concentrating on the process that lies behind the urge to formulate an alternative preparatory office, the reasons for it and the results.One of the conclusions I draw is that in the congregations I have examined there is an ongoing discussion about and reflection on the advantages of including the Kyrie in the preparatory office. I also found that in the congregations there are different opinions about the words following the prayer of penitence - should they be words of direct absolution or words that speak about the promise of God's forgiveness? This discussion is closely connected to a discussion about what is the connection between the preparatory office and the holy communion/Eucharist.

Strategic environmental management in a service organization : a case study of Swedbank

During the past decade environmental challenges have been intensified and given increased attention. This implies that businesses in all sectors strategically need to manage these challenges. The service sector is often considered as a sector with a low environmental impact if the direct environmental aspects are assessed. Still, it has been argued that the environmental impact that the sector gives rise to can create severe indirect environmental impacts. The products and services that are produced by this sector have a relatively limited use of physical resources which may make the environmental impact challenging to visualize. Banks belong to the service sector and it is partly banks that make the development of societies possible.

Medical and dental tourism : en studie om sjuk- och tandvårdsturismens drivkrafter bland svenskar

This essay concerns medical- and dental tourism. The main purpose with the essay was to study which factors that affects Swedish choices to seek medical- and dental care abroad and therefore reach an understanding for Swedish medical- and dental tourism to other countries. The aim has also been to try to reach an insight in how Swedish medical- and dental tourism might develop the future. The study is based on qualitative interviews with five officials who were well-grounded in the field. The theoretical framework concerned the need of travel, push- and pull factors, Maslow?s hierarchy of needs and the thinking about needs within business activities.

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