The purpose of this Bachelor?s thesis is to examine university librarians? perceptions of information literacy, of students? information literacy and of education in information literacy. The focus is on how they perceive the students? information literacy development during their university studies. Also of interest in this study is how librarians think that their teaching in information literacy should be included in the students? other courses. Three librarians at a Swedish university library were interviewed using qualitative interviews.

Heart failure is the most common reason to hospitalization among persons over 65 years old. Self-care is an important part in the treatment of heart failure, but poor information and knowledge limits the ability of self-care and increases the risk of admission to hospital.The aim of the study was to investigate what information patients with heart failure describes that they receive from health care personal, how information is perceived, who provides the information, and on what occasions it is given. The aim was also to investigate whether patients' perception of knowledge about heart failure increased after hospitalization.The study is cross-sectional study with a descriptive design. A consecutive selection was used. A questionnaire was filled in by 28 participants.The study has shown that patients with heart failure largely experience information about heart failure inadequate.

The aim of this Masters thesis is to describe the information behaviour of six adults with dyslexia with focus on how they handle information problems. The data consists of literature and interviews with six persons with dyslexia. The theoretical framework used in this study is Anders Hektors theory about human information behaviour as well as concepts and theories from the library and information science field. Ten information activities are used to describe the informants information behaviour. Answers are sought to the following questions: · How do the informants describe their backgrounds and their reading- and writing disabilities? · What problems do the informants meet in the context of information in their everyday lives with reference to ten particular information activities? · How do the informants solve these problems? The study showed that the main problems for the informants appeared to be difficulties with reading and spelling, problems with the appearance of the information, lack of time and stress while reading and writing as well as problems with lack of awareness about dyslexia.

The purpose of this essay is to examine how four Swedish retail companies describe their information management in connection to ethical trade. My purpose is also to examine how this information management relates to organizational learning. My questions at issue are ? ?Which activities related to information management in connection to ethical trade is described by the companies?? and ?How can these activities and statements be related to organizational learning?? My method of investigation is to perform qualitative interviews with representatives from the retail companies and relate the results to theories on information management and organizational learning, mainly theories of double-loop- and single-loop learning. The information management literature address issues such as information needs, information sources and information seeking.

The purpose of this study is to examine and explain why three Swedish public libraries failedin their ambition to act as information services for small and medium-sized firms (SMF). To support this purpose two major assumptions are made:1) Public libraries who plan to run this kind of "business" must act with the same means as "professional" services.2) The service must be adjusted to the information needs of the customer.Based on these assumptions sixteen factors which are crucial to the "success" for this kind of service are presented.Applied to the information services of Lidkoping, Sölvesborg and Västervik, these factors reveal a number of shortcomings and mistakes made by the libraries.To understand this result these information services are seen as parts of a traditional Swedish public "library-thought". It is shown that, fundamental ideas in the way the public libraries are defined, like the responsibility to act in a neutral and democratic way, also characterised the three information services.These ideas together with the opinion of SMF as a "rational" information-consumer resulted in information services who did not meet the information-needs and information-behaviour of SMF..

In this thesis I have investigated four housing corporation?s information about garbage disposal for their tenants (primarily immigrants who just arrived to Sweden).   Interviews with renters, employees of the housing corporations and employees of Eskilstuna Energi och Miljö indicates that the garbage information need to be improved to be better adapted to the target group.    To solve this information problem I decided to create an information chart, consisting of illustrations and legible text which informs the renters of how and, above all why it is important to recycle.   The aim of the project is also to increase the renters? commitment and motivation in recycling and also; make the housing corporations, other organizations and authorities aware of how important it is to adapt information to different kind of groups. The aim in Information Design is always to work from the needs of the recipients..

Studies of the information needs of library patrons are necessary in order for the library to serve the community. Alas, studies of non-heterosexual persons are rare in the field of Library and Information Science in Sweden. This study aims at examining the information situation of women in same-sexed parenthood by means of analysing their situation as norm-breaking. The study is done through examining the specific information needs of this group, how they seek and receive information, what barriers they encounter and what function the library has in this information situation. A queer theoretical approach to heteronormativity in combination with McKenzie?s two-dimensional model of information seeking is used to perform a qualitative analysis of the material.

Problemformulering: Statskontoret har fått i uppdrag att upphandla ett nytt kommunikationssystem för landets Ambulans, Polis och Räddningstjänsten. Utredningar såsom SOU 1998: 143 har pekat på att TETRA skall väljas. Man kan dock diskutera valet av kommunikationssystem utifrån argumentet att det nya kommunikationssystemet skall skapa mervärde. Detta mervärde kan man tänka endast skapas vid krissituationer. Det är då som fokuset skiftar från kostnader till funktionalitet och de värden man kan spara.

En systemarkitekts praktik besta?r till stor del av att tolka, beskriva och strukturera verksamhetsprocesser och -information som underlag fo?r fo?ra?ndrings- och utvecklingsarbete, oftast med sto?d av it-system. Professionen betraktas traditionellt som en teknisk ingenjo?rskonst. Men de problem jag sta?lls info?r som arkitekt handlar inte enbart om att designa tekniska system och kommunikation mellan maskiner, utan minst lika ofta om att hantera utmaningar relaterade till mellanma?nsklig kommunikation i komplexa situationer.Vad ha?nder om vi fokuserar pa? denna andra del av arkitektens praktiska kunskap? Denna magister- uppsats handlar om spra?kets och kommunikationens roll i kontexten av ett systemutvecklingsprojekt.

The aim of this study is to investigate variations of conceptions among prison librarians, concerning mediation of information from an ethical perspective. We have performed interviews with nine librarians and used the phenomenographic approach when analyzing the material. Sixteen categories of conceptions were found, distributed on four aspects of the phenomenon, the act of mediating information to inmates. The results show a variety of conceptions among the librarians. The four aspects cover conceptions about the inmates as users of the library services in prisons, conceptions about the information need of the inmates, conceptions concerning policies, guidelines and laws and conceptions about information access in the prisons.

Målet med detta projekt var att hjälpa IT-Mästaren att kunna fakturera sina kunder på ett smidigare sätt. Deras dåvarande lösning av kundernas dataanvändning var tidskrävande och ineffektivt, därför ville de automatisera systemet. Det nya systemet skulle användas för att administrera kundernas servrar med hjälp av ett grafiskt gränssnitt och sedan kontakta dem för att få fram olika värden för respektive kund som ska presenteras på IT-Mästarens hemsida. På så sätt skulle de kunna fakturera sina kunder på ett mer effektivt sätt och även få bättre överblick av kundernas användning. I och med utvecklingen utav detta system så fördjupande jag mig dels i egna kända områden men jag lärde mig också nya kunskaper. Det gällde inte enbart teknisk utveckling utan också undersökning av exempelvis hämtningen av alla data som skulle göras.

Den tidigare friska människan blir plötsligt beroende av främmande människor och tvingas sätta sinlit till deras professionella kompetens. Patienter som kommer till akutmottagningen uppleverextrem oro, smärta och många även rädsla över att dö. Akutsjukvård bygger på ett triagesystem,som syftar till att den som har det största och mest akuta behovet av vård ska få företräde, vilketinnebär att ickeakuta patienter får vänta. Den anställde bär ansvaret för att bemötandet blir gott,oavsett hur patienten beter sig. Syftet var att beskriva hur patienter upplever vårdpersonalensbemötande på somatisk akutmottagning, för att vårdpersonal ska få en större förståelse för hurpatienter upplever deras bemötande.

Bakgrund: Röntgensjuksköterskan arbetar i en högteknologisk miljö där teknisk kompetens skallkombineras med patientomvårdnad. Kommunikation spelar en vital roll i interaktionen mellanröntgensjuksköterska och patient, medvetenhet och kunskap om kommunikation är viktiga delar avröntgensjuksköterskans yrkesroll. En stor mängd information måste utbytas med patienten under enradiografisk undersökning för att sörja för god omvårdnad och utvecklandet av en mellanmänskligrelation i det korta mötet. Röntgensjuksköterskan måste balansera sitt mål att skapa en röntgenbildav god diagnostisk kvalité med god patientkommunikation och omvårdnad för att göra patientendelaktig i sin undersökning. Syfte: Syftet med denna litteraturstudie är att utforska fenomenetkommunikation i relation till den patientomvårdnad som sker på en röntgenavdelning under detkorta mötet mellan vårdtagare och Röntgensjuksköterska.

De viktigaste egenskaperna för kunden i ett säljerbjudande var: pris, materialkvalité och leveranssäkerhet. Även relationen visade sig vara viktigt då kunderna ansåg att unika produktlösningar som åstadkoms gemensamt med leverantören skapade ett högt värde. De faktorer som genererade dessa egenskaper var: anskaffning, teknisk utveckling, utförande och utgående logistik. Dessa aktiviteter måste alla stödja varandra och organiseras så att de gemensamt skapar högsta möjliga värde för kunden. Vi kom också fram till att leverantörens säljerbjudande kan delas in i två olika kunderbjudande beroende på hur kunden avser använda förpackningen.

User education is an important aspect of university libraries' service to its users. This Masters' Thesis is about online user education. The aim of this study is to analyse five Swedish online user courses in relation to information literacy and learning theory. The web-sites were explored through textual analyses to find how concepts of information literacy and learning theory are expressed. The theoretical framework is based on Carol C Kuhlthau's three levels of user education, Paul Ramsden's three theories of teaching in higher education and Christine Bruce's different aspects of information literacy.