Syfte: Studiens syfte är att studera hur Göteborgs Stads och Staffanstorps kommuns kommunikation har sett ut för att förhindra att en förtroendekris uppstår i samband med Uppdrag gransknings avslöjanden om deras användningav skattepengar. Metod och Material: Textanalys med hjälp av dialogisk analys av transkriberingarna av två avsnitt av Uppdrag granskning och texter publicerade på kommunernas och inblandade bolags hemsidor. Teoretisk utgångspunkt i image repairtheory och situational crisis communication theory. Huvudresultat: Den vanligaste huvudstrategin i denna studie var att minska händelsens anstötlighet. Detta resultat överensstämmer inte med vad aktuell forskning inom området rekommenderar vid den typ av kris som är aktuell för denna studie. .

Det här projektet handlar om att låta industri vara industri och samtidigt lyfta fram de kvalitéer som gör att vi uppskattar det. Programmet består av: en skrovhall, i vilken upp till 40 m långa båtar ska kunna rullas in med travel liftverkstäder med traverser med en krokhöjd på 5 resp. 10 m.en lyftkran på ett spår. GV-dockan, en av de enorma anläggningar som bidrar till att göra Beckholmen till en unik plats får en representation ovan mark i form av en väldig kolonnad som bär upp kranspåret. För att säkerställa stabilitet i sidled har verkstäderna kopplats in på ömse sidor om kolonnaden. De lägre verkstäderna har placerats nära dockan och de högre på andra sidan.

This essay reviews the situation for small actors in the Swedish clothing industry. In this essay we assume that loyalty is a requirement for survival on the competitive clothing market. Four small actors have been analyzed up on theories on loyalty, brand equity, relationship marketing, service marketing, quality, interactive marketing, distribution and value creating activities. The chosen actors are Fifth Avenue Shoe Repair, Boutique Sportif, Jenny Hellström and Ida Sjöstedt. The conclusion of the essay is that it is possible for small actors on the Swedish clothing market to build loyal relationships with their customers.

The purpose of this qualitative study is to investigate how some teachers make use of the results of the national tests in mathematics to plan their teaching. The questions are how they plan their teaching in mathematics and if they use the results of the national tests to compare with their own teaching.   Five teachers in mathematics has been interviewed. I have used unstructured interviews with open-ended questions, and I have been able to ask follow-up questions based on their answers. The analysis of the survey is made from a systems theory approach.  The result of the survey shows that teachers make use of student performance to look at their own teaching of the current group of students. However, there is not enough time to rehearse and repair the deficiencies discovered in the national tests, which for some is perceived as a stress factor.

Dione kullager AB is a company in Uppsala, which sell industrialmachinecomponents, transmissionsolutions and provides repair serviceof hydraulic components.When a hydraulic cylinder is about tobe repaired it needs to bedisassembled. Because hydrauliccylinders usually work in dirtyenvironments and are heavilyworn some types of cylinders arealmost impossible to disassemble.Today the disassemble is made by hand,which means extra work for themechanics. In order to facilitate thedismantling of this type of cylindersa machine is to be developed for thispurpose and this is where this thesisbegins.The thesis has been organized in threephases: Literature study in whichfacts and theories are acquired.Concept generation in which differentconcepts, calculations, and solutionswere identified and selected. Thedesign phase where all the differentconcepts of components were assembledand simulated in SolidWorks. Similarstructures have also been studied inorder to identify necessary functions.The thesis resulted in a structurewhich is believed to meet therequirements.

The aim of this thesis is to describe how service companies through adjustment of the customer?s zone of tolerance can influence customer?s perception of the service during the processes of service delivery and create customer satisfaction. The method used was case study approach utilizing personal interviews, which were conducted at two service companies. The study showed that the aspects of the service that have greatest importance for the customer?s assessment of the service and customer satisfaction among others are personal treatment and that personel behave in the way that makes the customer feel itself taken good care of and unique.

Injuries to the suspensory ligament represent a huge problem in equine veterinary medicine. As many of the affected horses are elite-competition athletes, there are high expectations on veterinarians to make these horses fully functional again. The suspensory ligament has several features which makes the healing process complicated. So far no treatment has shown to optimize the healing process. This has led to the testing of many new treatment methods, in order to find a consensus for the injury.

Customer information is to be seen as an essential part in service development. The company should be aware of how their customers experience their services. The company can get access to customer information through complaints from their customers. All information obtained from the customers is not possible to use when developing new and existing services. The information has to be analysed before it is possible to use it for service development.This paper describes if Scandinavian Airlines (SAS) uses their customers as a source of knowledge when developing new and existing services and in that case how.

This bachelor thesis includes two different manuals and design of an interface box between a test object and a general test station (computer) with ARINC429 communication.There are three different purposes with this project:The first is to setup a general test station with ARINC429 communication using a communications card from DDC (DD-42916i3-300) and software from Ampol Technologies (dataSIMS).The second is to design a new interface between the test computer and the test object. As well as implementing two components in the equipment.The third is to write two separate manuals to guide the users of this equipment. There are two different kinds of users of this equipment, technicians and system engineers. Technicians use the equipment to test and repair flight components. System engineers will implement new components in the equipment.The result of this project is a working test station with a new interface and two manuals..

The purpose of this report is to compile and examine the cost of renovation of moisture-damaged bathrooms, to derive a target price. The target price can then be used by insurance companies to estimate the ultimate cost of future bathroom renovations.       The method is based on the compilation and comparison of the cost of repairs of previous water damage in bathrooms. The calculations compiled based on repair estimates for different insurance losses from one of the leading insurance companies in Sweden.       The result shows the average price per square meter of floor area for different sizes of bathrooms. The average price is the basis for the estimate of future renovation costs of bathrooms. The results further show that the bathroom finishes, area and the distance between the entrepreneur and the location of the renovation have great impact on the final repairing cost.

There are many elderly buildings, particularly those constructed during the million program, in need of renovations and plumbing replacement. An alternative to the traditional plumbing replacement is the relatively new and untested technique called relining. The purpose of the study is to thoroughly investigate the different types of relining that are currently available on the market to help enhance Peab?s knowledge before purchasing relining services. The theoretical part of this report is based on relevant information provided from companies, previous studies, investigations and reports within the area.

Syfte: Syftet med studien var att utvärdera om det fanns någon variation av tårfilmens osmolariet, morgon och kväll hos personer utan symptom av torra ögon.Metod: Tårfilmens osmolaritet mättes på totalt 30 patienter, två gånger på en dag; morgon och kväll. Mätningarna utfördes med TearLabTM osmolarity system. Både höger och vänster öga mättes på varje patient. Samtliga deltagande ombads fylla i en symptomenkät vid namn TERTC-DEQ. Endast personer utan symptom på torra ögon tilläts delta i studien.

Syfte: Syftet med denna studie är att utvärdera Ocular Protection Index (OPI) för att se om det är en användbar metod vid diagnosticering av torra ögon. En del i utvärderingen är att undersöka korrelationen mellan OPI och resultatet på en symtomenkät, Texas Eye Research and Technology Center Dry Eye Questionnaire (TERTC-DEQ).Metod: Försökspersonerna fick i början av undersökningen fylla i TERTC-DEQ. Därefter observerades försökspersonerna vid läsning på avstånd och nära håll för att mäta deras blinkintervall. Försökspersonernas ögon undersöktes med spaltlampa och Tear Break-Up Time uppmättes för att därefter räkna fram OPI för varje försöksperon.Resultat: Totalt undersöktes 34 personer varav 4 personer exkluderades på grund av att de ej uppfyllde urvalskriterierna. Endast mätningar på höger öga redovisas i resultatet.

The purpose was to investigate how conversationalinteraction is pragmatically affected in Huntington?s disease; whetherthis can be assessed by means of a questionnaire completed by a closepartner and how the close partners consider communicative ability haschanged since the onset of illness. Three dyads, consisting of a personwith Huntington?s disease and a conversational partner were involved.Conversations were analyzed with respect to the parameters in thequestionnaire and through Activity Based Communication Analysis.The results showed word finding difficulties, impaired turn taking,feedback and body language, repair, articulation and prosody.Agreement between communication analysis and the close partnerreport varied between 54-65 %. The close partners consideredcommunicative initiative, articulation, turn taking and sentenceintonation as much changed.

The main goal of this project was to develop some sort of a diverter for pipestransporting waste in a vacuum system. This unit was supposed to be both cheap andeasy to serve/exchange worn out parts. With a limited space to install the pipeexchanger, the challenge was to keep it as compact as possible without constructingbends with to small radius or to sharp angles as this would wear out the system a lotfaster than planned. The system was also supposed to be able to handle clothes andscrubs from hospitals. Having too much sharp edges or angles would tear the clothesapart.