The purpose of this thesis is to investigate the view on the personal encounter between staff and visitors in public libraries in order to detect possible differences between the two groups in order to see if the personal encounter as such could be used in order to market libraries. We believe that social competence must interact with the initial personal encounter in order for the visitor to experience the visit as positive. We have based the theoretical framework on Erving Goffman?s theory on social interaction, as well as on Christian Grönroos? theory on quality of service and marketing. We use the following questions: How do library staff view the personal encounter? How do library visitors view the personal encounter? How does the library staff?s treatment affect the visitor?s view of the library?Are there any differences in view between visitors and staff concerning the personal encounter? If so, what kind of differences are they? Using qualitative interviews, we have interviewed nine visitors and six staff members at two public libraries.

Methane (CH4) is a greenhouse gas (GHG) that contributes to the global warming. One of the largest sources of methane is livestock, preferably ruminants which alone counted for 30% of the total agricultural anthropogenic methane emissions in the year of 2000. The reason to why ruminants are such large contributors of methane are that the gas is produced in the rumen by enteric formation and leaves the animals by belching, exhaling or by the excreta.Diets high in concentrates can result in a lower emission of methane. Also diets with a high content of starch, such as alfalfa-grass, have a methane-decreasing. It is profitable to reduce enteric methane formation since that form of methane is unavoidably lost.

Perfluorinated substances (PF) are environmental pollutants that are used to coat fibres of so called ?all weather clothes? to make them water resistant. PF are effectively spread through water. Waste water treatment plants (WWTPs) are a pollutant source of these substances. PF are poisonous to different kinds of organisms, and supposedly also to human beings, if concentrations are sufficiently high.Perfluorinated substances have been investigated at three waste water treatment plants in Stockholm during the 2000?s.

In the last couple of years changes in the legal systems treatment of young offenders has given the social worker more legal responsibility. In view of this, our purpose with this study was to examine how social workers and prosecutors apprehend the role of the social worker during the legal process. The study was delimited to look into the handling of young offenders between the ages of 15 and 18 years old. The questions we intended to look at were: How do the social workers reason when trying to see the need of a child within a legal context; Do prosecutors and social workers experience that they have different approaches when looking at young offenders, as a consequence of their different professions; What is the opinion among social workers considering the duty of the social services to administrate community service for young offenders; How do the social workers argue when determining whether or not a young offender has a "special need for care". These questions were answered through empirical studies where six social workers and two prosecutors were interviewed.

Denna rapport tar upp problem med revisionskontroll i realtidsbaserade kollaborativa system. Enligt Fan & Sun (2012a); Fan & Sun (2012b) behöver man bryta kraven som definerar realtidsbaserade system för att uppnå detta.Den stubbaserade lösningen som beskrivs i rapporten lyckas minska antalet fel i testfallen som utförts i fallstudierna. Genom att implementera personliga editeringsflikar och stubbar är det möjligt att ha revisisionskontroll i ett realtidsbaserat system. Dock för att detta ska vara effektivt och användbart bör detta endast användas i specifika fall och med noggrann granskning.Fallstudien som genomförts visar inte på några imponerande siffror men en förbättring är fortfarande möjlig vid specifika fall..

Mastitis is an important disease in dairy cattle. It is very costly for the farmers and affects a large number of animals. Few studies have been made investigating the outcome of treatment for acute clinical mastitis under Swedish conditions, and it can be problematic to use the results in foreign studies since both the microbial flora as well as treatments may be different from the situation in Sweden. In this project we have investigated data on clinical mastitis and antibiotic treatment in the dairy herd at Jällaskolan, Uppsala based on recordings during the last ten years. The material includes both Swedish Red (SRB) and Swedish Holstein (SLB) breeds, which have been kept at the farm under similar conditions.

AIM The aim of this paper was to clarify some of the factors that motivates pet owners to follow advice and instructions from veterinary nurses, so called compliance. METHOD An empirical study with an inductive approach was conducted, and a qualitative content analysis was performed. Content analysis is a scientific method of achieving qualitative results. The analysis is based on interviews with five pet owners, completed in February 2012. The interviews were transcribed and the results are made up of abstracted quotations. RESULTS The result in the study indicate that pet owners are motivated by information, respect, trustworthiness and treatment in meeting.

This essay focuses on the term usability while conducting a user centred system design. Usabilitymeans to what extent a user can use a product to achieve effectiveness, efficiency and satisfaction.Development using a user centered system design means that knowledge about the end-users andit?s opinions becomes a crucial part of the development process. The question of this essay is if usinguser centred system design will lead to good usability.We used methods from a user centered system design point of view while developing an applicationfor a Swedish bookstore company called Bokia AB. This included user and task analysis following by aclose relationship between the developers and end-users by using sketches and showing themprototypes of the system while collecting feedback.After concluding our case study we determined that using methods from user centered systemdesign could be used as a great tool to further improve the usability and to improve an applicationssuccess chances..

With good knowledge about the disease and the treatment, the fear and worry of children and parents can be reduced. Children may be helped by painting to express their experiences. In order to have a good care, the care-personnel need to see and understand what the children need. It is important to live an as regular life as possible during the disease and its treatment. The aim of this study was to elucidate how children experience chemotherapy in conection with their cancer disease.

Pastern dermatitis is a common condition among horses. It is a symptom, a reaction in the skin of the pastern rather than a diagnose. There are a lot of homemade treatments when you ask horse owners how they handle pastern dermatitis, but what does the science say about how it should be treated? Today there is a growing problem with antibiotic resistance, but how good are the veterinarians on testing for resistance before they describe antibiotics? Bacteria and fungus is seldom the primary cause for pastern dermatitis, the reaction is often secondary to environmental factors. It?s difficult to diagnose the primary factor and it´s even more difficult when the horse has been treated in different ways before the veterinarian gets involved.

A school is a social area in which children and adults meet each other. The school is were friendship, love and also enmity arise. The process to establish, maintain, split up and end relationships is constantly continuously. A Childs way of creating relationships is complex. Bullying and similar offending treatment occur and has always been a huge problem in school.

The aims of the silvicultural method natural regeneration of spruce (Picea abies L. Karst) in birch (Betula pendula and pubescens) shelterwoods are to establish a new stand of tree seedl-ings and to protect those from high groundwater levels, frost damages and grass competition during its first life years. The aim of this work has been to (i) describe how shelterwood and stand characteristics influ-ence the results from using natural regeneration of spruce protected by a shelterwood of birch, and to (ii) compare those regeneration results with planting of spruce after soil scarification in clear-cut areas. Totally 17 harvesting sites have been inventoried and 15 of those included natural regenera-tion in birch shelterwoods, and two were subjects to soil scarification and planting of spruce. The sites represented 7-10 year old final cuts and are located in the coastal (eastern) region of the province of Norrbotten in Sweden. In all areas shelterwood and stand characteristics, as well as the number of main crop seedlings and the height of the highest main crop spruce seedling, were estimated and registered in all areas.

With good knowledge about the disease and the treatment, the fear and worry of children and parents can be reduced. Children may be helped by painting to express their experiences. In order to have a good care, the care-personnel need to see and understand what the children need. It is important to live an as regular life as possible during the disease and its treatment. The aim of this study was to elucidate how children experience chemotherapy in conection with their cancer disease.

Tinnitus is the perception of sound in the absence of an external source. 10-15 % of the population is experiencing tinnitus. There are different causes such as damage to the inner ear, musculartension and stress. Tinnitus affects many different aspects of an individuals life and often disturbs everyday activities. There are different treatments for tinnitus.

This report deals with handling and interim storage of soils which are planned tobe reused in construction works. The types of soils that are dealt with are gravel, topsoil and sand. The thesis work has been carried out in collaboration with Skanska Sverige Väg och Anläggning Sydost. The main goal is to find an area for using to store soil in between projects.Studies of laws and regulations regarding exploitation and storage of soil has led to a theoretical background upon which the report is based. Background informationhas also been gathered in meetings with the employees at Tekniska Kontoret and Länsstyrelsen in Jönköping.On the basis of literature studies results, a general template has been developed for which desirable properties a possible location should meet.The model was applied to find a number of possible options in the vicinity of Jönköping.