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21209 Uppsatser om Social customer relationship management - Sida 66 av 1414
Vad påverkar valet av insats? : Om socialsekreterares bedömningar i missbruksärenden
The purpose of this essay was to investigate affecting factors concerning social workers in social services assessments with cases of abuse. We wanted to see if social workers in social services tend to make different assessments of the need of substance abusers care. Our survey was carried out as a vignettesurvey with complementary interviews as means to deepen the outcome results.Our survey showed that the included social workers in social services in some senses make different assessments when it comes to choice of effort put in for the client. We shed light on different factors and circumstances, which could bear meaning for the social workers in social services assessments. Examples of factors were the social workers in social services age, gender, working experience and attitude towards substance abusers..
CRM som SaaS tjänst : Hur upplever små och medelstora svenska företag fördelarna med att köpa in ett CRM system som en SaaS tjänst?
Ett CRM system ger fördelar för ett företags förmåga att bygga varaktiga kundrelationer. Små och medelstora företag är dock tveksamma till att investera i sådana system. Resurserna för att dels investera i och sedan effektivt förvalta systemen fattas ofta i företagen. Implementationerna av systemen drar dessutom ofta ut på tiden. Modellen Software as a Service har under 2000 talet vunnit stora landvinningar.
Arbetssituationen som den upplevs av den enskilda individen : en studie i arbetsförhållanden på Försäkringskassan
The aim of this study was to acquire knowledge about the working conditions of people's gainful employment. The research was conducted at one of the regional social insurance offices of Malmö with participation of ten of their employees. The research method of choice was a phenomenological approach. One open question about the working situation was answered freely. The results indicate a rather severe discontent about the workplace.
Djur som sociala katalysatorer : En studie om hur djur kan påverka socialisationen i behandlingsarbete
The aim of this study was to investigate whether there is a social-psychological relevance in allowing animals to be involved in therapy work. I have examined if the animals may contribute to effects on human relationships between caregivers and patients, and if the animals can contribute to helping patients to achieve better well-being. Through previous research and a quantitative interview I have received answers to the following questions: How are animals used in the treatment work? How do animals affect the relationship between caregiver-patient? In what ways do animals in treatment affect relationships between people? How do the professionals who work with animals believe that animals can affects the patient? I have interviewed people working in different kinds of treatment work using animals. The areas examined include work with animals at youth care, police, disability care, elderly care and school.
Den nya generationens män - en kvalitativ studie av modebutiksmiljöns betydelse
Den nya generationens män har uppvisat ett beteende som kan sägas påvisa att skillnader existerar inom segmentet. Skillnader kan relateras till männens agerande i butiksmiljön utifrån social interaktion, avsikten med köpet samt köpstrategi. Det gemensamma målet för segmentet är önskan om att skapa en unik stil som i förlängningen avser att representera deras image. Konklusionen är att de båda delsegmenten har ett gemensamt mål, men att vägen dit skiljer sig åt. För att modebutiker ska lyckas tillfredställa den nya generationens män krävs att långsiktiga relationer utvecklas mellan butikspersonal och den manliga kunden..
Arbetsmiljöarbete enligt OHSAS 18001 : En inledande undersökning
There are regulations in sweden that require organizations to manage occupational, health and safetey (OH&S) issues in a systematic way. The contents of the management system vary depending of the activity of the specific organisation. An accurate management system is crucial in order to assure that rules and regulations are fullfilled. The OHSAS 18001 standard covering OH&S management is intended to provide organizations with the elements of an efficient OH&S management system. The work with this thesis was done at Swemat AB in Härnösand wich is a mechanical industry. In the thesis, the requirements of the OHSAS standard are compared with the current management system.
How does board structure influence CEO compensation? Evidence from Sweden
En sammanfattning av uppsatsen på maximalt 8000 tecken..
Prisetikettens roll i kundens köpprocess - En kartläggning av kundernas användande av prisinformation i den svenska dagligvaruhandeln
When patrolling grocery stores, customers engage in a purchase situation where they face great amounts of information, whereof price is one. This paper intends to shed light on the price information search behavior that customer's exhibit before choosing their products in grocery stores. In order to do so two studies have been conducted, one quantitative and one qualitative, to assemble the data needed to provide statistically significant results. The objective of the quantitative study is to gather data on customer's external price information search, and it is based on the most recent eye-tracking technology. The second qualitative study is complementary and based on interviews with randomly chosen customers that have responded to several questions regarding their price information search, shopping knowledge and experiences.
"matt i lacken kan man säga att man blir" : -en studie om hur enhetschefer i social omsorgsverksamhet upplever emotioner i arbete
Middle managers in social care find themselves in a middle position. The middle management position involves demands from several interested parties. The demands affect and generate feelings both within themselves and within others and the middle managers have to deal with them all.The aim of this study was to investigate the social care middle manager?s personal experiences of emotions in work.We have completed interviews with four middle managers who are assigned to carry out social care. When doing the interviews we used an interview guide divided into different interview areas.
Ett riskfyllt liv : en kvantitativ studie om kriminella ungdomars riskfaktorer
The purpose of this study was to review a group of youths in a municipality which all had committed criminal acts. The study is based on 66 youths between the ages of 13 and 20 that were all matters for the social services. The social inquiries of the youths where reviewed using a quantitative method. Their backgrounds where examined to identify what type of risk factors they had and what type of crimes they had committed with an aim to detect if there were a relationship between the risk factors and the art of the crime. The result of the study showed that the majority had committed crimes against another person and the risk factors included family related factors and school problems.
Revisorns roll och uppgift i en föränderlig social kontext
Uppsatsens syfte är att belysa hur revisorns roll och uppgift kan påverkas av förändringar i den sociala kontexten, och vad detta kan få för konsekvenser för revisorsbranschen. Uppsatsen utgår från en fenomenologisk vetenskapsansats, då det är ett fenomen som studeras. Syftet med studien är att bidra med kunskap som inte var känd förut, och därav har ett kvalitativt metodperspektiv valts. Undersökningsansatsen är huvudsakligen induktiv, men även abduktiva inslag förekommer i studien. Referensramen omfattar en genomgång av relevant litteratur för problemområdet.
It's 'like' a #perfectday : En fallstudie om hur och varför lyssnare av poddradion sprider budskap om produkter vidare på sociala medier
Recent years have seen a dramatic increase in podcast listening in Sweden. As a result, podcasts has become attractive in marketing purposes among enterprises and organizations. It has also been revealed that the messages about products advertised in podcasts not only spread among the listeners, but also among their friends when publishing on social media. Research in this area has shown that messages spread on social media is a process which not only involve the transmitter and the receiver but also a third party, that is other individuals in the receivers network. This study reveals possible reasons to how and why listeners of the podcast spread commercial messages on social media.In order to identify general trends and to acquire an understanding of the phenomenon about podcasts a case study on Fredagspodden, produced by Hannah Widell and Amanda Schulman, was done.
Design management i produktutvecklingsföretag : Samarbetet mellan en design manager och en designkonsult
Design management är ett arbetssätt som har börjat tillämpas av allt fler företag de senaste åren, men det kan fortfarande vara svårt att förstå betydelsen av design management. I uppsatsen undersöks det vilken betydelse en design managers kompetens och position har för samarbetet mellan det designköpande företaget och en designkonsult under ett designinköp. Genom ett flertal intervjuer, utifrån både design managers och designkonsulters perspektiv, undersöks det hur samarbetet fungerar mellan dessa parter. En analys av intervjumaterial med hjälp av en teoretisk referensram bestående av design management-teori, design som en integrerad process och beslutsrollsteori har lett fram till ett antal slutsatser om design management. Några av slutsatserna är att design management, enligt teorierna, som arbetssätt inte är så vanligt och att det finns en viss samarbetsbrist enligt de intervjuade designkonsulterna, som i viss mån underlättas om design managern har kunskap om vad design innebär..
Sponsring som finansieringsmetod : Kulturens nya villkor
Sponsoring is today a more common form for corporation in the trade of culture. This has led to a situation, in which companies and institutions of culture, must be more versed in sponsorship. In this essay, we aim at understand and give an account for how the corporation, in a sponsorship relationship might work.A sponsorship relationship also means that a lot of knowledge is needed in other doctrines. The law aspect is one of these, which we also will concern in this essay, another aspect is the integrity of the culture.The main purpose with this essay is to find information, which might work recommendingly, for organizations that works with sponsorship. Mainly we will considerate sponsorship as a source for the financing of culture.In this essay we have discovered that sponsoring has become increasingly important for financing cultural activities, and a good corporation demands a great deal of commitment from both parties.
Att leva som andra : Makt och hjälp i insatsen personlig assistans
The purpose of the study is that based on focus groups with personal assistants understand how self-determination and participation, expresses itself in work with the users. The study has a focus on the concepts of power and help and social citizenship in the context of self-determination and participation. We are interested to explore how personal assistants reason and argue about different design cases and situations related to self-determination and participation in the relationship with the users. For this study we have used a qualitative method and to collect our data we have used focus groups and different design cases (vignettes). To analyze our data we used the theory about power and help and the theory about social citizenship.