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21239 Uppsatser om Social customer relationship management - Sida 59 av 1416

Påverkas miljökuznetskurvan olika av ekonomisk frihet än av demokrati

According to the theory of environmental Kuznets curve there is a relationship between carbon emissions and GDP. The relationship has an inverted U-shape. Carbon emissions rise initially and then decreases once a certain level of GDP is obtained.This essay interprets earlier studies in the field of environmental economics and uses public choice to seek answer on how the population acts on aggregate level. This essay analyses 115 countries in cross-sectional data. The analysis shows that there is a significant relationship between carbon dioxide emissions and GDP that is increasing at first and then decreases for a certain level of GDP.

Intet nytt under solen? En litteraturstudie om interprofessionella relationer ur ett genusperspektiv.

The health care organisation is built upon a hierarchical and gender segregated structure. The purpose of this study is to investigate and describe interprofessional relations between nurses and doctors within this context and to examine which factors may affect this relationship. The theoretical framework for the study is Yvonne Hirdman's feminist discussion on gender issues. The method consists of a literature review and includes eight scientific articles and one PhD thesis. The results show that the relationship between nurses and doctors is affected by several factors, among them power, gender and communication.

Politisk Mobilisering och Kollektiva och Sociala Identitetskonstruktioner -en studie om dess interaktion med Nicaraguas Atlantregion som empiriskt exempel

This thesis is concerned with political mobilization and the construction of a collective andsocial identity. The main purpose of the study is theoretical which emphasize their interaction.In order to do this I study the two phenomenons by seeing them as cases of each other. Wecannot understand one of the two phenomenons without taking into account the other as well.In addition, the secondary aim of my thesis is empirical. I use the political transformationduring the 70th and 80th on the eastern seaboard of Nicaragua to relate my theoretical analysisof political mobilization and the construction of identities. Nicaragua will provide mytheoretical analysis with new insights.

SMICKRANDE KAPITALIST ELLER SANN IDEALIST? Företags sociala ansvar i årsredovisningen

Syfte: Syftet med denna uppsats är att undersöka hur svenska börsnoterade företag redogör för sitt sociala ansvar i årsredovisningar.Metod: Denna uppsats utgår från en kvalitativ metod. Vi har valt att göra en innehållsanalys för att strukturera det material som företag ger oss angående deras sociala ansvar. Teori: Den teoretiska referensramen har sin utgångspunkt i legitimitetsteorin. Därefter använder vi oss av intressentteorin för att kunna förklara vem företaget ska vara socialt ansvarsfulla emot. Teorier kring corporate social responsibility används för att förklara hur företag kan vara socialt ansvarsfulla.

Hur påverkar belöningssystem ett medelstort detaljhandelsföretags arbete inom kundrelationer?

Detaljhandelsföretagens vill utveckla en långsiktig kundrelation för att bibehålla sin position på marknaden där kunderna har många butiker att välja utifrån. För att ge sin personal motivation att utveckla en god kundtillfredsställelse används belöningssystem som motivationsverktyg. Denna uppsats kommer att behandla arbetet med customer relationship managent även kallat CRM samt belöningssystem. Uppsatsen kommer undersöka ett medelstort detaljhandelsföretag i Luleå som arbetar med kollektivt belöningssystem och CRM arbete. Intervjuer har skett enskilt med fyra representanter från arbetslaget och en från företagsledningen i butiken.

Visst gör det ont när möten brister : En kvalitativ uppsats om fyra före detta klienters upplevelse av mötet med myndighetsutövare och institutionalisering som behandlingsmetod

The purpose with the essay is to illuminate four former clients? personal stories about the meeting with the authority in the Swedish welfare system and the institutionalization theywent through. The questions being asked in the essay focus on communication, the relationship concerning power and the former clients attitude towards the institutionalization as a treatment. Four interviews were held with former clients who were institutionalized sometime between the ages of 15-25. The results were then analyzed by theories focusing on communication as a way to gain power and how social interaction may influence the individual attitudes towards authorities.

NYCKELN TILL RIKEDOM

Kommer snart ;).

Faktorer som påverkar sjuksköterskans användande av omvårdnadsplaner : en litteraturstudie

The purpose is to illustrate the phenomenon of self-harm from a social psychological and sociological perspective. The purpose is furthermore to examine the role social relationships play in the individuals´ self- imagine and what role does identification play for anyone who harm themselves? We want to examine in what way social relationships are important and how they function for individuals who harm themselves, both once they have started to harm themselves, and if the relationships in any part caused the cutting to begin with.Questions:How do individuals shape their identity based on self- harm? Which self-image do individuals have who self-harm? Is there anything in the person's previous social relationships that have caused them to begin to hurt themselves?Method:In this paper we have analyzed five autobiographies. We have used open coding from grounded theory as analytical method and subject positions based on discourse analysis.Theory:We have used the Cooley concepts looking glass self, Foucault's theory of power, Giddens' concept of ontological security and existential anxiety.Results and Analysis:We found six different categories that we thought were central. These were negative self-image, guilt, lack of family support, negative experiences of others' views, the protective identity as self- harmer and insecure social relationships in school.Conclusion:The self-harming is a very complex behavior.

Managing IT Costs by ABC

The purpose of this essay is to identify costs for providing First-line and Second-line support, and then allocate these cost to different goods and services (cost objects) being supported. The thesis also intends to improve the overall cost awareness in IT settings..

Case management för personer med psykisk funktionsnedsättning.

Introduktion: Under de senaste decennierna har olika omvårdnadsinsatser för individer med psykisk funktionsnedsättning växt sig allt större. En av dessa insatser är case management där den psykiskt funktionsnedsatta tillsammans med en case manager får hjälp att utföra aktiviteter på viktiga livsområden. Syfte: Är att beskriva nyttan av case management för personer med psykisk funktionsnedsättning. Metod: Studien genomfördes som en systematisk litteraturstudie där flertalet artiklar granskats. Resultat: En huvudkategori med fokus på case management som omvårdnadsinsats för den psykiskt funktionsnedsatta uppkom med sju tillhörande underkategorier.

Kroppsideal hos unga kvinnor i åldern 15-25 år : En kvalitativ studie av unga kvinnors syn på kroppsideal

In this essay, I have interviewed six young women about their views on body image and how their views are affected by their surroundings, massmedia and social media. Also the relationship between body image and eating disorders is relevant in this context and has a part in the study. The purpose of this study is to build an understanding of how young women relate to the body ideal that exists around them. Theoretical auxiliary tools used are George Herbert Mead's theory of the generalized other, Erving Goffman's theory of dramaturgical perspective and impression management, and Du Bois's theory of double consciousness. I have also used two scientific articles to get a deeper understanding of the subject.

De svenska börsbolagens prioriteringar mellan investeringspolitik och utdelningspolitik : En studie av sambandet mellan investeringspolitik och utdelningspolitik i förhållande till börsvärde

The relationship between dividend policy and investment is a controversial area and the relationship between these two may differ depending on the company's priorities. The study examines this more closely by studying dividend policy's impact on investment and how it differs depending on the company?s market capitalization. The study is based on companies listed on the OMX Stockholm within the segments Large Cap and Small Cap, during the period between 2003-2012. Secondary data was obtained from each company's annual reports where relevant data was used to operationalized into measurable variables.

Kundnöjdhet trots minskad fysisk interaktion -

Problem: Which factors affect customer satisfaction in a non-physical bank relation? Purpose: The purpose with this thesis is to study what creates customer satisfaction in a non-physical bank relation. We look at this by conducting a case study in which we studied the opinion of customers who uses the e-bank at FöreningsSparbanken. Method: We have used a qualitative data method through which we have received answers from our respondents, these we have interpreted to form information, which we have used in our analysis. In our empirical study we have used a case study in which we have chosen to interview both customers and co-workers to get an answer to our problem.

VISUALISERING AV KATALOGHUS -med ADT och VIZ Render

The aim of this final thesis is to make it easier for the customer of a new designed house to get a picture of what the house will look like inside before it has been built.A method, which can be applied by any construction company who likes to visualize there buildings, has been designed and tested. One works after a regular design planning which is transformed into a three dimensional model of the house. In a rendering program, materials and surfaces are chosen for the model and then a picture of the finished product is made. The programs used for this work are ADT 2006 and VIZ Render.To evaluate the use of this method I?ve chosen to cooperate with LB-Hus which is a housing company that is specialized in building detached houses.

Turnaround Management - Nyckeln till framgång?

Titel: Turnaround management ? nyckeln till framgång? Författare: Maria Lejefors, Caroline Odell och Sofie Svensson. Handledare: Richard Ek och Bo Markulf. Syfte: Syftet med uppsatsen är att identifiera de nyckelfaktorer som bidrar till ett framgångsrikt förändringsarbete inom en organisation. För att göra syftet mer operationaliserbart kommer vi att använda turnaround management som den lins vi betraktar syftet genom.

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