On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their mission to the supply of SCA's paper and sawmills in Sweden with raw material. To be able to develop the cooperation with private forest owners, the administration investigates their quality management by measuring the customer satisfaction index (CSI). The purpose of the study was to identify a practical and systematic method to handle deviations and suggestions for improvements to achieve a higher customer satisfaction.

Information management is today a matter of great importance for every organisation. It is therefore necessary for organisations to see information and its management as a significant part of the organisation s key to success. In this essay we have chosen to study the implications of information policy and information strategy for The Nordic Council/The Nordic Council of Ministers. These two intergovernmental organisations share the same information department. Although The Nordic Council/The Nordic Council of Ministers are non-profitable organisations, they share some characteristics with those acting in a competitive market.

Falls and fallinjuries are very common in peoples own homes in various institutions. Hospital inpatients often fall during daytime in connection with their visit to the toilet. Visual impairment such as cataract, glaucoma, macular degeneration and diabetic retinopathy can cause falls. The purpose of this study was to examine patient´s records where falls and fallinjuries were documented at an emergency clinic and to examine if they were registered to visual impairment. The records from 68 hospital inpatients from the age of 65 years and older who did fall during the year of 2004, were examined.

Trough the contact with the HR (Human Resources) department of home care management in Halmstad municipality, emerged from the management a wish for a documentation for what should be included in leadership at middle management level in the future. People in middle management positions have a large impact on the operation staff and are also in charge of the individual corporate performance and its success. As we have previously been active in the management of multiple role configurations, including middle-management positions, we have some prior understanding of the complexity of this position. The study was conducted with the aim to investigate different aspects of what leadership for middle managers in home care management in Halmstad municipality may mean to them. With the help of different theories and models various aspects were analyzed due to the impact of leadership.Due to the studies purpose and questions, two focus groups was conducted and interviews with respondents from both the lower and superior positions in home care management in Halmstad municipality was done.

This thesis presents a new way of providing library users with reference services, namely chat (text based digital reference service in real time). Our research questions focus on the role of reference service, a comparison of chat reference to other reference forms, and the interest for real-time, digital reference. Our literature review covered the areas of digital reference and reference theory, the results of which showed that an ongoing debate hardly exists among Swedish librarians on the topic of reference work. We interviewed librarians from the three different Swedish chat reference projects existing at the time of our study. Most interviewees were very positive about chat reference.

This master thesis is a result of the work carried out for Research Electronics at Siljansnäs. The company develops customized electronical systems. Because of the rapidly increasing interest in colour displays there has been a desire within the company to represent information from sensors and electrical systems in a more advanced way.Due to the mentioned reason above we were given the assignment to solve how a colour display using the STN technique works. The technique is used by small displays, the size of QVGA. Our ambition of this diploma work is to develop a fully functionally test prototype to evaluate the LCD (Liquid Crystal Display) and the LCD controller.

Nuclear power production carries potential risks both for the environment and for the work force. Different safety measures are employed and they stem from local rules as well as from regulatory authorities. This work describes the development of a safety promoting tool at Forsmark Power Plant, one of Sweden?s three Nuclear power plants. We describe the development of a computer based system for Pre-Job Briefing and Post-Job Debriefing.

This essay is a study and analysis of the funnel beaker pottery at Gullarve 1:13 in Väte parish. The purpose of the study is to analyse the chronology of the settlement by determine the distribution, stratigraphic context and the ornamentation of the pottery. Another purpose is to discuss the geographical location of the settlement in the landscape.In this essay a short review of the pottery and the funnel beaker culture as well as a description of the pottery from the archaeological excavation from 1984 at Gullarve 1:13 is presented. Since the documentation of the archaeological excavation from 1984 is missing or is very inadequate, no spatial analysis can be carried out. The distribution of the pottery can?t contribute to the result of the essay, though if possible it probably would have provided some interesting results.

The purpose of this study was to examine how the design of the wards, at Björnkulla nursing home, affects the residents? wayfinding ability and autonomy. Thus, the aim has been to make a design proposal that, trough color and design can increase the residents? chance to independent mobility. Since the study aimed to examine how the environment affect and can support people with dementia, qualitative methods were used.

This thesis aims to increase understanding and knowledge of issues affecting the redevelopment of older office buildings to housing. The rising demand for housing in recent years has resulted in a need and an increase in cost housing projects. The need has led property owners wanting to build old office buildings to apartments. The case study is carried out in Lycksele town and in close contact with consultancy TM (Technician Mercantile) ? consulting, which has operations in the area.

The aim of this Master's thesis is to investigate why and how projects with children participating in selecting media at children s sections are made and how the projects effect the collections and the usage of these collections. We have studied literature dealing with how the selection at children s sections traditionally are made, how children participate in society and the question of quality. We have also made a survey to find out whether it is common to do projects like this in Sweden. In addition to this we have studied the discussion of patrons participating in library activities, having found mostly Danish material. Our study deals with five Danish projects, the reports of which we have read, and five Swedish projects, whose responsible librarians and assistants we have interviewed.

In this study my aim has been to discover what connections can be made between the way of creating a library building and the general values concerning the library activities and the library users. What kind of ideology could possibly be reflected in a library room? My study includes two different parts. First of all there is a theoretical section based upon literature relevant for the subject. Here I try to focus on the libraryÕs role in society as a public room.

SAMMANFATTNINGSyfte: Syftet var att beskriva sjuksköterskors och undersköterskors dokumentation och uppfattning om dokumentation av vätskebalans vid postoperativ vård på en ortopedisk vårdavdelning före och efter ett undervisningstillfälle.Metod: Studien som genomfördes var en kvantitativ interventionsstudie med en enkätundersökning och journalgranskning. Interventionen bestod av undervisning i ämnet vätskebalans. Enkätundersökningen genomfördes före och efter utbildningen med 11 respektive 8 deltagare. Före och efter utbildningen granskades 60 patientjournaler (n=120).Resultat: Enkätundersökningen visade att sjusköterskorna och undersköterskorna ansåg att arbetet med vätskebalans var viktigt för patienten, men en förändring i avdelningens rutiner var önskvärd. Ingen förändring i uppfattningen om arbetet med vätskebalans kunde ses hos sjuksköterskorna och undersköterskorna efter utbildningen.

The field rehabilitation in veterinary medicine has expanded over the past ten years. Animalswith disorders in the musculoskeletal system are often treated. The methods used lacksufficient scientific documentation; however claim to affect the animal's function in a positiveway. In order to investigate the efficacy of different rehabilitation modalities, it is important touse validated evaluation tolls. Therefore, a literature study on pain, pain-scales and functionaltest was performed together a pilot study on a functional test.The aim of the present pilot-study was to investigate a functional test, "Bioarth functionalevaluation scale", used in veterinary medicine.

Syftet med studien var att granska hur smärta och smärtbehandling hos barn under 12 år med lårbensbrott dokumenterades enligt Socialstyrelsens föreskrifter i omvårdnadsjournalen på akutmottagningen på Mora lasarett. En retrospektiv journalstudie genomfördes på journaler tillhörande de barn med lårbensbrott som vårdats på akutmottagningen under en femårsperiod. Studien omfattade totalt 38 journaler. För att granska dokumentationens kvantitet och kvalitet användes en modifierad granskningsmall och granskningsnyckel CAT-CH-ING. Utifrån dessa kunde dokumentationen poängsättas och frekvensen av dokumentationen rörande smärta och smärtbehandling beräknas.