Bakgrund och problematisering: Tjänsteföretag på konkurrensutsatta marknader motiveras att anpassa sina produkter utifrån kundernas efterfrågan där utvärdering och förbättring av en tjänsts kvalitet är ett tillvägagångsätt. Fallföretaget Vindsurfing.se studeras med en problembakgrund baserad på hur företag kan utvärdera kvalitet i sina tjänster och vilka positiva och negativa faktorer i produktionen av tjänsterna som går att identifiera utifrån kundernas uppfattningar.Syfte: Syftet med uppsatsen är att undersöka den av konsumenterna upplevda kvaliteten på de nybörjarkurser som företaget Vindsurfing.se erbjuder. Detta för att identifiera olika faktorer med påverkan på kvaliteten som kan ligga till grund för utredning av hur verksamheten kan utvecklas i framtiden.Teori och modell: Litteraturgenomgång med utgångspunkt i begreppet service quality, dess definition, tillämpningar och mätinstrument. Nyckelmodeller är bl.a. Grönroos (1984) ?Service-Quality Model? och Parasuraman et al., (1985) ?Service-Gap-model?.

Vi har i egenskap av studenter samt privatpersoner uppmärksammat en tydlig trend gällande marknadsföring av produkter och tjänster. Vi ser att fler och fler företag erbjuder kringtjänster till deras produkter för att öka dess attraktivitet. Efterfrågan på marknaden tenderar också till att efterfråga dessa kringtjänster, så kallade mervärden. Vi har med denna uppsats sökt förståelse för mervärdeskapande, med fokus på hur företag kan använda sig av mervärdeskapande som en effektiv metod för differentiering. Med andra ord hur dessa kringtjänster kan vara relationsskapande genom kundlojalitet och därmed skapa kundsegment för företag.Vi har i denna undersökning genomfört en fallstudie på företaget Fazer restaurang.

AbstractPurpose ? The purpose of this study is to examine the challenges that exist within thematerial handling process, to and from a department for service and maintenance at a hospital, and how the challenges can be managed to achieve a more efficient material handling process. In order to fulfill the purpose the following two questions where formulated:1. What challenges exist within the material handling process, to and from adepartment for service and maintenance at a hospital?2.

Syftet med uppsatsen är att beskriva och analysera olika möjligheter för ett mindre åkeriföretag att förändra sin verksamhet. Får man större konkurrenskraft genom att utöka verksamheten genom en fusion eller är en ren speditionsverksamhet att föredra?För att uppfylla detta syfte har jag valt att ta hjälp av en SWOT-analys och ett så kallat Service Management System. SWOT-analysen är till för att identifiera styrkor och svagheter inom företaget och möjligheter och hot i företagets omvärld. Detta har sedan legat till grunden för ett Service Management System som består av ett antal variabler som är viktiga i ett tjänsteföretag.Studien har gjorts på ett litet åkeri i södra Sverige.

The purpose of this Bachelor?s thesis is to examine university librarians? perceptions of information literacy, of students? information literacy and of education in information literacy. The focus is on how they perceive the students? information literacy development during their university studies. Also of interest in this study is how librarians think that their teaching in information literacy should be included in the students? other courses. Three librarians at a Swedish university library were interviewed using qualitative interviews.

The purpous of this master?s thesis is to explore how the swedish public library evolved between 1890-1911, before the state implemented the library reform in 1912. The material used to cunduct the study concists mainly of texts published during the time frame of the thesis in the form of books, booklets and articles from Folkbiblioteksbladet, a journal dedicated to the subject of the swedish public library.Drawing upon Habermas theory of the structural transformation of the public sphere and Bourdieus theories about taste as social distinction and symbolic capital, the thesis seeks to show how the public participated in the evolvement of the public library and which aspects of society that contributed to the public library?s establishment as an institution. The findings are also discussed in relation to previous research of the history of the Swedish public library.

This is a comparative study of the use of intranet in three organizations. The organizations are one help organization, one hospital and one business company. The intranet is a relatively new medium and it might still not have been accepted by all potential users, which is a waste of resources both for the individual employee and for the overall organization. It is therefore necessary to investigate if there are any differences between organizations concerning the needs of intranets. Our purpose with this study was to deepen the understanding of the use of intranets as a channel of organizational communication and thereby acknowledge the users´ needs and opinions of the intranet.

This bachelor?s degree thesis was conducted in mechanical engineering at Halmstad University during spring semester 2010 in close collaboration with the company Gremo AB, located in Ätran, Sweden. Gremo AB produces, developes and sales forest machines in both Sweden and on the international market.Gremo AB belongs to one of the market leaders in forest industry, especially with their forwarder. In order to become a market leader even with their harvester, the company decided to change the harvester to have a swivel and a leveling driver cabin.The aim with this bachelor?s degree thesis was to develop a design concept for the harvester driver cabin, which Gremo AB can apply on the new harvester.

Revenue is the largest post in the financial statements but is often least described. They are an important element when different companies are compared with each other. Revenue is often associated with assessment which Enron and Prosolvia is two examples of. Enron reported their incomes and assets while their costs and debts were not reported. Thus were a positive image maintained of the company when the financial position in reality were otherwise.

Som ett led i att kunna erbjuda bättre information och service till nyföretagare har det i Väster- och Norrbotten initierats ett projekt ? Bibliotekskompaniet ? bibliotek och företag i samverkan. Projektet syftar till att utbilda bibliotekarier i att bli bättre rustade att möta företagarnas informationssökningsbehov genom att utveckla bibliotekariernas kunskaper inom företagande och vad det kan innebära. Projektet syftar också till att öka företagares kunskaper om vilka slags resurser biblioteken inom projektet kan erbjuda som kan vara nyttigt för dem.Syftet med denna uppsats är att undersöka vad representanter för kommunernas service för nyföretagande i Västerbotten använder sig av för informationskällor och hur de ser biblioteken som en resurs för informationssökning. Uppsatsen fokuserar på representanter för kommunernas service för nyföretagande för att de i ett tidigt skede i förstudien till projektet besvarade en enkät för projektets räkning vars syfte var att undersöka eventuellt intresse av samarbete mellan respondenterna och biblioteken.Uppsatsen visar att respondenterna i dagsläget endast använder sig av biblioteken som resurs för privat räkning, och i väldigt liten eller inte alls när det gäller sin yrkesutövning.

This paper presents a study of the Swedish public service television broadcaster - Sveriges Televisions (SVT) transfer pricing model. The aim of the thesis is to examine the motives for using transfer pricing from a theoretical perspective and if SVT?s transfer pricing model fulfils these motives. We will also examine any potential managerial problems the existing transfer-pricing model might cause and discuss how these could be solved. We have in our study found that the main motive for using transfer pricing within SVT is to allocate internal resources as efficiently as possible.

Att sätta personalen i fokus en modell om att möjliggöra för medarbetare? En fallstudie av Svenska Mässan.

Abstract Many researchers in social work believe that in today's society require the interaction between organisations takes place on social problems. This study examined the interaction between the police, social services and schools.The purpose of this study are as follows; the aim is to investigate the interaction between social services, the police and schools about young people aged 12-18 years who are at risk for abuse and crime.My questions are: How do the different professions interact regarding young people at risk for abuse and crime? How do they meet young people in their daily work? What obstacles can the different professions see in interaction? What effects do the different professions see in interaction?The study is a qualitative study conducted with semi-structured interviews. Respondents have been two from each organisation.The theory used in the analysis of empirical data is new-institutionalismen. New-institutionalism is a theory developed from organizational theories.

The purpose of this study is to investigate a loyalty card and its relation to accompanying promotional benefits, and their linkages to grocery retail service loyalty. Also, the aim sets out to find relationships between demographic variables and proneness towards the promotional benefits, the loyalty card, and loyalty. A quantitative approach has been assumed and empirical data has been collected through the use of questionnaires. The data has been analyzed through descriptive statistics, correlations, and regression analysis. An operationalization used to measure satisfaction of the loyalty card and attitudinal loyalty is also presented.

The creation of value is considered the core purpose and central process of economic exchange. Value creation is now conceptualized as shared by both producers and customers, and value is seen as fundamentally derived and determined in use, the integration and application of resources in a specific context, rather than in exchange, embedded in products and manifested as price. The field of research is abundant with publications but these do not fully further the understanding of value creation and co-creation in a way that is meaningful for theoretical development and decision making in business and marketing practise. Without a thorough understanding of the factors characterising value co-creation, the nature as well as content and locus of co-creation cannot be identified. In that case value co-creation easily becomes a concept without substance. Until now, individual publications on co-creation have focused on few or different aspects, have emphasized the process from either the customer?s or from  the firm?s vantage point, have different theoretical approaches and have ignored the complexity in interactions between actors.The purpose of this essay is to analyse how five fundamental aspects of co-creation of customer value are perceived in contemporary marketing literature. Discussing the different views on co-creation, this essay concludes that thoughthere are evident points of agreement, finding one generally valid doctrine of predestination or value co-creation is improbable.