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4062 Uppsatser om Service profit chain - Sida 66 av 271

Kontraktsstyrning och kvalitetsindikatorers utformning vid kommunal upphandling : En flerfallsstudie

Management by contract is nowadays a common method within the public sector since the NPM overtook as paradigm with its mechanisms of control inspired by the private sector. The public agency is foremost a service provider where they interact with citizens in the service process. Swedish eldercare has significantly increased its expose to competition which means that eldercare can be executed not only by the municipalities own provider. Such an adaption increases the requirements to inspect quality and how the purchasers assure goal achievement by control. The outmost liability stays with the municipality to ensure that the service produces god care since their position as the service purchaser implies the responsibility to plan, precise and evaluate the required work that the executor has to accomplish.

Ledande individers effekt på organisationen

This study is conducted with a focus on managers and its different forms as found in a nation wide Swedish bedroom specialist-organisation, Sängjätten. Leadership is perceived in many forms and depends on a large variety of factors within and outside the organisation. One of these factors is ownership and the characteristics these imply on the forms in which the manager works. Within the studied organisation there were two distinctive forms of ownership regarding to the stores we studied; such as franchising compared to the franchiser owned through a national headquarter, so-called ?self-proprietary stores?.

Belöningssystem i hotellbranschen : En studie om motivation, handlande och beslutsfattande

Bakgrund: Människors förändrade levnadsvanor med upplevelser så som hotell- och restaurangbesök har ökat kravet på den service som förväntas inom branschen. Kravet på ökad service ställer krav på att medarbetare ska vara motiverade till att prestera för att kunna erbjuda den service som efterfrågas och för att företagen ska kunna nå upp till sina uppsatta mål. För att motivera sina medarbetare och få dem att ta beslut som är i enighet med företagets mål kan företag använda sig av ett belöningssystem.Syfte: Syftet med studien är att kartlägga hur belöningssystemet i hotellkedjan är utformat för hotelldirektörerna samt hur bonussystemet uppfattas påverka motivation, handlande och beslutsfattande. Ett andra syfte är att identifiera och analysera de positiva och negativa effekter bonussystemet kan ge upphov till.Metod: En kvalitativ studie har tillämpats och en fallstudie på ett företag inom hotellbranschen har genomförts. Semi-strukturerade intervjuer med fem hotelldirektörer inom hotellkedjan har legat till grund för det empiriska materialet.Resultat och slutsatser: Studien visar att bonussystemet får hotelldirektörerna att bli motiverade till att prestera.

Automation of ordering

En automatiserad beställningsprocess resulterar i olika effekter för detaljisten och beror till stor del på vilken grad av automatisering som uppnåtts och den rådande situationen. Automatiseringen ställer höga krav på ett korrekt lagersaldo, där återförsäljaren har svårigheter med svinn, stölder och egen förbrukning, som inte registreras. Dessa svårigheter tror vi i stor grad påverkar effekterna i automatiseringen. Teorierna har oftast en optimal situation som grund i sina beskrivningar av effekterna, men vi tror att dessa effekter är olika påtagliga beroende på graden av automatisering och rådande situation..

Metod för användning av Geografiska Informations System vid långsiktig vägplanering : en studie genomförd på Sveaskogs marker i Norrbotten

The forest industry is one of the most important industry branches in Sweden. Since the demand of high precision wood deliveries has increased, the demand on a well constructed forest road net also has increased. A good road net gives the wood-supplier competition advantages and also increases its service level towards its customers, lumber-mills and pulp-mills. In some parts of Norrbotten, the road net is still insufficient and not yet built out enough, and that is why it is important to know how to act and where to improve the road net in these areas. The purpose of this thesis was to create a work-model for long term road planning in areas with no road net or a not yet complete road net. The model has been created in an ArcGis environment, where a long chain of tools has been tied together with the program ?Model builder?.

Skapa och leverera kundvärde i ett teknikkonsultföretag /

The increased specialisation and complexity in products and services has created the need for Swedish companies to focus more on their core businesses. This has resulted in them opting to buy services and products that lie outside of their core business from consultancy businesses or other types of suppliers. When companies describe their offers in internal and external marketing it is done often in terms of company or service attributes that are not based on customer value or offered value for the customer. The reason for this is that companies have not adapted their services to the different needs of their customers. As a result of this, they run the risk of offering the same services as their competitors and communicate values that the customers either do not understand or experience as value adding.

Kommunikationskanaler i ett byggprojekt. En studie om vilken inverkan olika kommunikationskanaler har vid förändring av ett arbetssätt.

The idea for the project emerged when Nilorn wanted to get better control over their supplychain and improve operational efficiency. The company also want to reduce their expenses inthe continuous process of improving profitability. By choosing the right option oftransportation and mode of transport there are large potential savings for the company. Thisenables Nilorn to reduce the transportation costs and strengthen the environmentalresponsibilities by reducing their environmental impact.The flow of goods within Nilorn has over the past years increased significantly and most ofthe gods today is transported by air. The aim of this thesis is to analyse the supply chain of thecompany and evaluate the potential economic savings in this area.

Varför finns det soffor i biblioteket? Ett rumsligt perspektiv på barnbibliotekslokaler i Sverige.

The purpose of this study is to examine the physical space of children?s libraries in Sweden, and also to see which influences there are in the literature about the same subject. What ideas exist in the literature about the physical room of children?s libraries? We have studied how and if these influences can be seen in a selected number of children?s libraries. Our theoretical perspective is based on Anthony Gidden?s theory of construction.

Utveckling av en iPhone-app med back-end i .NET

Under sommaren 2011 utvecklade jag en iPhone applikation för tidrapportering åt Cygate AB. Denna rapport beskriver min arbetsprocess samt diskuterar och motiverar de tekniska lösningar som valts..

Vad påverkas odlarna av i den svenska morotsodlingen? :

In this degree project I write about how the farmers who grows carrots in Sweden get influenced by different rules, investments and demands. The Swedish agriculture are heading towards a harder time, and then you have to find new things to do. Now its hardly no profit to grow grain so you have find other crops. This paper is not a comparison between the contract cultivation to Findus and the cultivation where the farmer maked his products by a own company on the farm. If you have a small processing company on the farm, you have to increase the standard with different certificate. The farmer binds a lot of capital in machines, both field and in the process.

Har kvalitén på barnets delaktighet ökat i barnavårdsutredningar efter att BBIC har börjat tillämpas?

The purpose with this examination essay was to find out if participation of children in social welfare investigations had increased since the social services had started to work with BBIC. I compared the participation of the child before BBIC, then when social service had started to work with BBIC and I tried to see if there were increased participation in the investigations. My theoretic starting-point was the symbolic interactionism and I used the qualitative method of investigation. In my investigation I found that there is not yet any increase in participation of the child in the investigations when social service work with BBIC. What I found was that the reason to start an investigation often was that the parents made the problem for the child and that conditions at home for the child influenced the possibility of the child to communi- cate with an adult that the child did not know.

Högtrycksbrandsläckning - Ett beslutsunderlag för Räddningstjänsten

The purpose of this report is to collect, compile and complement the scientific and experience based knowledge concerning high pressure fire fighting today. The goal is to produce a decision data for the Rescue Service concerning the use of high pressure systems for fire fighting. Focus is on hose reel high pressure systems but other systems are discussed too. The report begins by describing the technical properties of the different systems. Then the fire fighting properties are evaluated, including manoeuvrability and safety for users.

Att förverkliga intentioner. Tankar om teknik och om teknikfortbildning

The objectives of this paper are to discuss experiences from in-service courses, INSET, in the new school subject Technology..

Mobila arbetsplatser : Handdatorn som hjälpmedel för serviceteknikern

Mobil teknologi integreras idag i allt högre grad med centrala stödsystem. Studien har undersökt vilka möjligheter som finns för fältservicetekniker att arbeta direkt i stödsystem, Service Management System (SMS), m.h.a. nya tekniker. Hur kan en bra mobil arbetsplats utformas? En enkätundersökning har utförts där 14 personer som arbetar som fältservicetekniker eller som servicechefer har deltagit.

Vilken arbetssituation, ingångslön och upplevelse har den nyutexaminerade tandhygienisten av sitt arbete som legitimerad tandhygienist -En enkätstudie

The aim of the study was to describe how hygienist`s receiving their certificate during 2003 and 2004, perceive their working situation, salary and impression of their first employment as a registered dental hygienist. A questionnaire was sent out to new dental hygienist`s examined year 2003 and 2004 in Sweden. Most of the new examined dental hygienist`s found the education adequate or more than adequate. A few individuals found it inadequate. The ones finding the education inadequate wanted more clinical practice and more training in administrative work.

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