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11126 Uppsatser om Service process matrix - Sida 16 av 742

DDoS : -Vad är det och går det att skydda sig?

This paper will expose the serious phenonomen Distributed Denial of Service (DDoS). Businesses without a good security policy are easy targets for attackers. We will cover why its hard to protect yourself, present previous attacks and ways for individuals and businesses to secure themselves. We have based our paper on previous cases and done intervjues with companies who specialize in dealing with these kind of threats. Then come up with guidelines wich will be helpful for businesses when they want to strengthen there security against Distributed Denial of Service-attacks..

Att se med samma ögon ? äldre synskadade och folkbibliotek

This Master thesis is about elderly visually impaired and their use of libraries. It poses the question how visually impaired elderly looks upon their local library. Their thoughts and opinions are mainly from two sides. One is what they think about the service that they get. The other is what they think about the information concerning this service.

Models of Service Marketing - A Study on the Marketing Functions of Project Workers in Knowledge-Intensive Companies

The purpose of my study is to question the model service marketing triangle and propose an alternative ways of looking at service marketing. The study is based on a deep, qualitative research. In the research of the material an abductive approach has been used. The primary information sources are interviews with project workers, which are being analyzed together with the theoretical background in part argumentations in the course of the thesis. In the last chapter they are unified.

Kovariansskattningar vid portföljval - Utvärdering av fyra alternativa metoder för att skatta kovariansen

I denna uppsats beskrivs och implementeras tre alternativa metoder för att skatta kovariansen mellan finansiella tillgångar. De utvärderas sinsemellan och jämförs med stickprovskovariansen. Utvärderingsmodellen innebär simulering av en aktiv portföljförvaltare i en verklighetstrogen miljö. Då kovariansen mellan finansiella tillgångar beräknas med stickprovsskattning blir skattningsfelet stort. Detta fel, eller brus, försämrar portföljförvaltares resultat och alternativa metoder eftersöks.

Nygnosticism i Matrixtrilogin : en studie av vårt gnostiska arv i dagens mediala berättande

Uppsatsen består framför allt av en jämförelse mellan de nygnostiska inslagen i filmerna Matrix, Matrix Reloaded, Matrix Revolutions samt Animatrix och den antika versionen av gnosticism. Jag har speciellt använt mig av Valentinus kosmogoni hämtad ur H. Jonas bok ?The Gnosic Religion?, för denna jämförelse. Hela arbetet sträcker sig dock över flera områden och ämnen som historia, genus, sociala och politiska förändringar, våra media och existentiella spörsmål i västvärlden idag mm.Eftersom gnosticismen delvis uppstod och formades i nära förhållande till kristendomen, samt levde vidare under ytan av det etablerade fram till nyligen, finns det flera paralleller mellan dåtid och nutid.

Ursäkta, arbetar du här? : Sambandet mellan motivation och service i detaljhandelsföretag

I och med den ökade konkurrensen och den strukturomvandling som idag råder på marknaden söker detaljhandelsföretag ständigt medel för att effektivisera och förbättra sin verksamhet och dess lönsamhet. Ett sätt som flera forskare anser vara det optimala verktyget för att höja sin lönsamhet på, är att ge kunderna en bättre service och på så sätt även skapa sig lojala och trogna kunder. En forskare som gör anspråk på detta och som även har skapat en modell av detta fenomen är Mark Stevens (2002). Denna modell utgår från att en motiverad och tillfredställd personal ger kunderna en bättre service och den förbättrade servicen ger i sin tur fler nöjda och lojala kunder. Lojala kunder skall enligt service-vinst-kedjan även till sist generera en högre lönsamhet och tillväxt.

Lean inom sjukvåren : Effektivisering av patientflöde

This report describes the planning and the accomplishment of the final diploma workat the study program Mechanical Engineering, Department of Engineering Sciences, Uppsala University. Two students carried out the diploma work at GE HealthcareHusbyborg in Uppsala.The aim of the diploma work was to develop and improve existing processequipment for 11C-radiochemistry in PET. The process equipment was to be dividedinto smaller independent modules to make it more flexible. Part of the existingprocess equipment is an oven that is supposed to perform a specific chemicalreaction. One of the main goals was to study and improve this oven.The work could be divided into three main phases: 1.Present concepts for one module, and interface between different modules.

Global Price Management ? Incentives for Implementing an IT-based Price Management System

Problem discussion: Syncron experience a challenge in realizing the full market potential of its newly developed IT-based price management system, Global Price Management (GPM). The system has already been implemented and is currently running with success within the IT-structures of the first customer. The fact that the development of the system has been initiated by a customer, and thereby has left Syncron oblivious of the real underlying drivers and incentives for the development, is part of the problem. Understanding the customers? incentives for developing their pricing process thus reducing the application uncertainty is a good starting point.

Återkoppling till kunden - steget många företag glömmer

Sammanfattning Titel: Återkoppling till kunden ? steget många företag glömmer Författare: Johanna Labraaten och Fanny Murén Bakgrund: Att värna om kundrelationer är viktigt inom de flesta branscher. Utifrån ett fastighetsföretags perspektiv strävar man alltid efter lojala hyresgäster och en långsiktig relation. Genom god service och kontinuerlig kommunikation skapas bra förutsättningar. Företagets hantering och kommunikation vid felanmälningar bidrar till hur hyresgästen upplever företaget.

Tjänsteföretag i samarbete : En studie av små kunskapsintensiva tjänsteföretags utveckling vid samarbete

AbstractBachelor Thesis, School of Economics at Vaxjo universityProgram: Enterprising and Business Development, EBD 362, Spring 2006Authors: Jens Asp, Vivianne Holmer, Carl-Marcus WahlstromExaminer: Stig G JohanssonKeywords: Services, cooperation, collaboration, customer offer, knowledgeTitle: Service firms in collaboration ? A study of the development of small service firms in collaborationNutek presented numbers during year 2005 witched show that the Swedish service sector, for the first time ever, was greater than the industrial sector. The kind of firms that develop most is small service firms without employees. The topic of interest in this bachelor thesis is to study how this kind of firms can develop. There is a great number of strategic options for firms to choose.

Fisk, fågel eller mittemellan? : En studie av tre multiprojektmiljöer

Background: A great part of all projects within Swedish industry are conducted in a multiprojectenvironment, which means that several projects are performed simultaneously. The research within the field of project management is though focused on single projects. Projects are highly dependent on the context in which they are conducted, although the organization of the multiprojectenvironment is only partly explored. Furthermore is the research within the project management highly concentrated on standardization of the project work. The question is whether this implies to the basic advantages with the project-oriented organization, which is flexibility and creativity? Purpose: To describe and obtain an understanding for the multiprojectenvironment regarding management control and organization.

Tjänstegarantier: en fallstudie inom tandvården

The purpose of this study was to illuminate dentists? work with guarantees. A case study was performed by personal interviews with dentists from both private and public sector. The result showed how dentists work with guarantees and how they motivate their guarantee obligations. We found that service guarantees? shaping and application should be simple and obvious.

Systemet för handel med utsläppsrätter : En fallstudie om dess påverkan inom industrisektorn i Värmlands län

The aim of our study is to explore the thoughts and beliefs held by the professionals who work with the sentence youth service for young offenders, and how they feel about the same.How is the sentence youth service perceived from a professional perspective? How does the concurrence look like between the police, the social services and the prosecutor, when it comes to young offenders? What kind of difficulties/challenges do the professionals see in the possibility to effect the sentence youth service?The study is based on a qualitative method. The data consists of seven semi-structured interviews with two police officers, four social workers and one prosecutor.The results of our study indicate that youth service is a good sentence for young first-time offenders; the study also indicates that concurrence between the different professions is a success factor; furthermore the study revealed that it was very difficult finding adequate working places..

Expertis, service och autonomi : Analys av professionalisering och professionalism i bibliotekarieyrket

The purpose of this study is to examine and compare librarian profession with different professional theories. The intention is to describe how the librarian profession meets the different professional criteria and to what extent the librarian profession can be said to be professional in expertise, service and autonomy. Nolin?s modern theory provides an opportunity to analyze occupational groups based on professionalized basic concepts. The analysis of relevant material showed that the librarian is a service profession with high skills, but does not hold a high degree of autonomy.

Journalistrollens rivaler : Om public service-reportrars syn på sin roll i relation till användarskapat innehåll och medborgarjournalistik

Journalists´ role in society has traditionally been of representative nature with a task to distribute news and scrutinize those in power. But technological changes have created a new publishing world outside the traditional media institutions. In today?s redactional society anyone can become a publisher in a blog or through other channels on online. This process can be seen as contributing to increased democratization giving everyone the opportunity to publish.

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