The purpose of my study is to question the model service marketing triangle and propose an alternative ways of looking at service marketing. The study is based on a deep, qualitative research. In the research of the material an abductive approach has been used. The primary information sources are interviews with project workers, which are being analyzed together with the theoretical background in part argumentations in the course of the thesis. In the last chapter they are unified.

Informationsoperationer utgör idag en allt viktigare del i svenska internationella uppdrag. Inom informationsoperationer sorterar funktionerna Psykologiska operationer (psyops) och Civil-Militär samverkan (CIMIC). Enligt grundsynen för informationsoperationer skall CIMIC utgöra en stödfunktion åt psyops under internationella insatser. Dock är inte samarbetet mellan parterna närmare preciserat och beskrivet i Försvarsmaktens dokumentation. Syftet med uppsatsen är att beskriva och analysera hur funktionen psyops inom Försvarsmakten kan stöttas av stödfunktionen CIMIC vid en internationell insats.För att uppnå syftets ambition använder uppsatsen sig av en deskriptiv metod i syfte att empiriskt beskriva funktionernas karaktärer och egenskaper.

Peace operations are considered to be hard to solve but Sierra Leone is by many thought to be a success despite major problems during the operations. Solving this conflict involved several dif-ferent actors which all contributed to the creating of peace. The purpose of this essay is to examine whether similarities between the way the conflict in Sierra Leone was solved and the method that Galula presents led to the positive outcome. This will be done by a qualitative textual analysis to demonstrate presence and absence of those parts that Galula claim are crucial to counter an insur-gency. Similarities between the method used at the solving of the conflict in Sierra Leone and Galulas method for counterinsurgency can be found.

Due to their complexity and heavy wear from rail traffic, switches are a sensitive part of the railway infrastructure and moreover expensive to maintain. Furthermore, increasing railway traffic not only accelerates the wear rate but also obstructs the necessary maintenance measures. This paper examines the opportunities for a transition to a long-term maintenance strategy in the Swedish railway network. It contains a study of the maintenance strategy of Banverket, and also analyses statistics of errors in the railway infrastructure. The survey was completed utilising interviews with infrastructure managers, maintenance contractors, planners of railway operations and the Banverket material service department.

I och med den ökade konkurrensen och den strukturomvandling som idag råder på marknaden söker detaljhandelsföretag ständigt medel för att effektivisera och förbättra sin verksamhet och dess lönsamhet. Ett sätt som flera forskare anser vara det optimala verktyget för att höja sin lönsamhet på, är att ge kunderna en bättre service och på så sätt även skapa sig lojala och trogna kunder. En forskare som gör anspråk på detta och som även har skapat en modell av detta fenomen är Mark Stevens (2002). Denna modell utgår från att en motiverad och tillfredställd personal ger kunderna en bättre service och den förbättrade servicen ger i sin tur fler nöjda och lojala kunder. Lojala kunder skall enligt service-vinst-kedjan även till sist generera en högre lönsamhet och tillväxt.

Executive summary This master thesis was originally based on a specific assignment given to the authors from ABB Full Service, a unit specializing in providing maintenance outsourcing: ?How can ABB Full Service expand its offering of providing fundamental maintenance by seamlessly incorporating the business concept with competencies and solutions from other ABB divisions?? The academic issue was developed throughout the thesis, resulting in the following formulation: ?From an organizational perspective; how can service providers bring continuous added value to intra-organizational outsourcing partnerships?? Many of the key findings of this thesis are reflected in the issue. The term intra-organizational outsourcing is a proposed addition to the terminology in the academic discourse on outsourcing. The definition of the term is: ? Where an organization outsources a business process interlinked with the physical operations, requiring the service provider to take over a preexisting unit and its employees.This is an accurate description of the form of outsourcing that ABB Full Service is engaged in.

AbstractBachelor Thesis, School of Economics at Vaxjo universityProgram: Enterprising and Business Development, EBD 362, Spring 2006Authors: Jens Asp, Vivianne Holmer, Carl-Marcus WahlstromExaminer: Stig G JohanssonKeywords: Services, cooperation, collaboration, customer offer, knowledgeTitle: Service firms in collaboration ? A study of the development of small service firms in collaborationNutek presented numbers during year 2005 witched show that the Swedish service sector, for the first time ever, was greater than the industrial sector. The kind of firms that develop most is small service firms without employees. The topic of interest in this bachelor thesis is to study how this kind of firms can develop. There is a great number of strategic options for firms to choose.

The purpose of this study was to illuminate dentists? work with guarantees. A case study was performed by personal interviews with dentists from both private and public sector. The result showed how dentists work with guarantees and how they motivate their guarantee obligations. We found that service guarantees? shaping and application should be simple and obvious.

The purpose of this Bachelor?s thesis is to describe and analyze the implementation of Facebook in a public library. A case study consisting of qualitative interviews and studies of documents containing goals for the library has been conducted at a public library going through the process of implementing Facebook in their operations. The theoretical framework for this study consists of Everett M. Rogers?s stages of the innovation-decision process and his characteristics of innovations as perceived by individuals.

The aim of our study is to explore the thoughts and beliefs held by the professionals who work with the sentence youth service for young offenders, and how they feel about the same.How is the sentence youth service perceived from a professional perspective? How does the concurrence look like between the police, the social services and the prosecutor, when it comes to young offenders? What kind of difficulties/challenges do the professionals see in the possibility to effect the sentence youth service?The study is based on a qualitative method. The data consists of seven semi-structured interviews with two police officers, four social workers and one prosecutor.The results of our study indicate that youth service is a good sentence for young first-time offenders; the study also indicates that concurrence between the different professions is a success factor; furthermore the study revealed that it was very difficult finding adequate working places..

The purpose of this study is to examine and compare librarian profession with different professional theories. The intention is to describe how the librarian profession meets the different professional criteria and to what extent the librarian profession can be said to be professional in expertise, service and autonomy. Nolin?s modern theory provides an opportunity to analyze occupational groups based on professionalized basic concepts. The analysis of relevant material showed that the librarian is a service profession with high skills, but does not hold a high degree of autonomy.

The Swedish TV broadcasting market is constantly changing together with the players in it. The questionto be answered by this paper is how the players in the market handle these changes and to what extentthe players are changing the market. Also, are there any differences between the public service andcommercial players in this aspect? The purpose of this paper is to create a better understanding of theSwedish broadcasting market and its player's market orientation. Through case studies of the three mainbroadcasting companies, SVT, TV4-gruppen and MTG, the market is analyzed from their perspective.The conclusions from the analysis show that there are differences in the market orientation betweenpublic service and commercial players, where the commercial companies are more market driven..

The focus of this thesis is positioning and customer retention in newly started small service businesses. The thesis is based on the case study of two small newly started service businesses: Kåffe In that is based in Skellefteå and Lundström Aaro Design! which is based in Umeå. The thesis presents the conclusion that newly started small service businesses, regardless of industry, seem to work in accordance with the theoretical framework of the thesis..

Enligt Allied Command Operations (ACO) Comprehensive Operations Planning Directive (COPD) utgör direktivet en gemensam stomme för planering av North Atlantic Treaty Organization (NATO) bidrag till operationer inom ramen för ett Comprehensive approach. Direktivet är avsiktligen detaljrikt för att kunna nyttjas för utbildning. Samtidigt ska det utgöra ett verktyg för erfarna planerare att kunna värdera alla faktorer i komplexa operationer och därigenom ge högkvalitativa operationsplaner på både strategisk och operativ nivå. Framtagandet av ett koncept för ledning är en central del i framtagande av operationens plan. Men för att kunna ta fram ett koncept måste operationens ledningsbehov tas fram.

Plant Protection Products (PPP) used in the horticulture industry can be both chemical and biological. They are used for weeds (herbicides), insects (insecticides), and fungi (fungicides) and as growth retarders.Many horticulture workers get in touch with plants, treated with PPPs and many of these don?t use any protective equipment.The aim of this project is to illustrate the work environment hazards for staff working with greenhouse pot plants, after they have been sprayed.The method used was observations of the operations for packing plants. I studied the operations and took notes of how operations were performed and what protective equipment they used. I also took photos and asked questions.A literature study completed the observations.