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3421 Uppsatser om Service encounter - Sida 65 av 229

Att leda och koordinera projektgrupper på distans

In recent decades, project based work form has taken a dominant role of work for many companies. Developments in the field have progressed rapidly and research has contributed to more efficient working practices. This study describes the elements that a project manager should keep in mind when he leads a project without actually being physically present, complex factors occurred and the basic approach to encounter them. The aim of this report is to examine factors that arise in the context of coordination at a distance and how companies, in their daily work, surpass these obstacles. The study does not include cultural differences, time zone differences and language differences, all very common in project management at distance.

Vad ligger till grund fo?r den psykiatriska bedo?mningen inom den prehospitala va?rden? : Ambulanssjuksko?terskans perspektiv

Bakgrund: Ambulanssjuksko?terskans roll inneba?r bland annat att bedo?ma en patients tillsta?nd. I bakgrunden presenteras bedo?mningsprocessen ur ett psykiatriskt, prehospitalt och kombinationen prehospitalt/psykiatriskt perspektiv.Syfte: Syftet a?r att belysa pa? vilka grunder ambulanssjuksko?terskor go?r sina bedo?mningar i mo?tet med personer som kan antas lida av akut psykisk oha?lsa.Metod: Studien grundar sig pa? en kvalitativ forskningsansats. Data har insamlats genom semistrukturerade intervjuer och har analyserats med hja?lp av kvalitativa inneha?llsanalys som Granheim och Lundman beskriver den.Resultat: Utgo?rs av tre huvudkategorier; Patienten i fokus fo?r bedo?mningen, Omgivningens roll samt Va?rdarens tillva?gaga?ngssa?ttDiskussion: Resultatet har diskuterats utifra?n andra studerade arbetssa?tt och tankeprocesser bakom en bedo?mning.

Sandfångaren : En undersökning av mötet mellan en byggd struktur och ett landskap i förändring

The Sand Catcher                                                       The thesis project The Sand Catcher investigates the encounter between permanent structures and an ever-changing landscape. The migrating sand dune Råbjerg Mile in northern Denmark is 40 meters high and moves more than 15 meters every year. By introducing a solid structure on the site, the fast movement of the sand dune is emphasised and thereby our view of time and space.Through intuitively building models with varied openings and densities I investigated how architectural elements react with sand. From these experiments a series of spatial features and effects were found, generated from the meeting with the sand.The Sand Catcher is a solid and permanent structure. The sand is the liquid element that generates new spaces, circulations and experiences.

"Jag har allt jag behöver här" : Hur fyra affärsrådgivare i Västerbotten med inriktning mot nyföretagande ser på informationskällor och på bibliotek som informationsförmedlare.

Som ett led i att kunna erbjuda bättre information och service till nyföretagare har det i Väster- och Norrbotten initierats ett projekt ? Bibliotekskompaniet ? bibliotek och företag i samverkan. Projektet syftar till att utbilda bibliotekarier i att bli bättre rustade att möta företagarnas informationssökningsbehov genom att utveckla bibliotekariernas kunskaper inom företagande och vad det kan innebära. Projektet syftar också till att öka företagares kunskaper om vilka slags resurser biblioteken inom projektet kan erbjuda som kan vara nyttigt för dem.Syftet med denna uppsats är att undersöka vad representanter för kommunernas service för nyföretagande i Västerbotten använder sig av för informationskällor och hur de ser biblioteken som en resurs för informationssökning. Uppsatsen fokuserar på representanter för kommunernas service för nyföretagande för att de i ett tidigt skede i förstudien till projektet besvarade en enkät för projektets räkning vars syfte var att undersöka eventuellt intresse av samarbete mellan respondenterna och biblioteken.Uppsatsen visar att respondenterna i dagsläget endast använder sig av biblioteken som resurs för privat räkning, och i väldigt liten eller inte alls när det gäller sin yrkesutövning.

Shared Service Center : Att införa ett Shared Service Center

In 1996, the Swedish government deregulated the Swedish electricity market. As a consequence of the deregulation, Swedish customers could start to freely choose between different electricity companies. Different enterprises have tried various strategies in order to shape their image to attract new customers; often focusing on an image revolving around price and environmental friendliness.The purpose of this essay has been to analyze customers? relations to the electricity market. In order to analyze customers? relations a quantitative study has been conducted; focusing on customer satisfaction and customer commitment.

Internpriser i praktiken: - en fallstudie

This paper presents a study of the Swedish public service television broadcaster - Sveriges Televisions (SVT) transfer pricing model. The aim of the thesis is to examine the motives for using transfer pricing from a theoretical perspective and if SVT?s transfer pricing model fulfils these motives. We will also examine any potential managerial problems the existing transfer-pricing model might cause and discuss how these could be solved. We have in our study found that the main motive for using transfer pricing within SVT is to allocate internal resources as efficiently as possible.

'Jag vill bli alldeles vansinnigt älskad' : en närläsning av Line Knutzons dramatik

This essay investigates the function of fictional space and thematics in Line Knutzon?s dramatic works.My main theoretical concept is thematic unity, factors that unite several plays by one author.I have found three major themes: the encounter, identity and childhood, which I study in five of Knutzon?s plays: The Splint In The Heart, The Latest Thing, First You?re Born, The Air Others Breathe and The Time Will Soon Come.I study three aspects of space: fictive space, where the play is set, the characters? inner space and exterior space, that which is outside fictive space: society. Fictive space is shown mainly via dialogue and context.It is evident that the themes, most clearly visible in the five chosen plays, are very important in Line Knutzon?s dramatic works. Most typical is the way she portrays childhood memories, in monologues showing that her characters exist in a ?hole?, in the void between childhood and adulthood.My investigation leads to the conclusion that Knutzon deals with existential matters: there is a kind of constant chaos, within her characters, expressed in actions and thoughts.

Support and encounter of patients with ALS and those who are close to them - A litterature review

Amyotrofisk lateralskleros (ALS) är i nuläget en obotlig sjukdom och sjukdomsförloppet går ofta väldigt fort. Omvårdnaden måste därför vara specifik för dessa patienter. Syfte: Huvudsyftet med denna litteraturstudie var att belysa vårdpersonalens stöd och bemötande av patienter med en obotlig sjukdom som ALS och deras närstående. Syftet var även att belysa hur de närstående påverkas av att vara vårdgivande åt sin närstående med ALS. Metod: För att besvara våra frågeställningar har vi valt att göra en litteraturstudie som bygger på tio vetenskapliga artiklar.

Differentierat ledarskap ? Från kunden i centrum till personalen i centrum

Att sätta personalen i fokus en modell om att möjliggöra för medarbetare? En fallstudie av Svenska Mässan.

Samverkan ? Det svenska välfärdssamhällets nya arbetsform. : En kvalitativ undersökningsstudie om samverkan mellan socialtjänsten, polis och skola.

Abstract Many researchers in social work believe that in today's society require the interaction between organisations takes place on social problems. This study examined the interaction between the police, social services and schools.The purpose of this study are as follows; the aim is to investigate the interaction between social services, the police and schools about young people aged 12-18 years who are at risk for abuse and crime.My questions are: How do the different professions interact regarding young people at risk for abuse and crime? How do they meet young people in their daily work? What obstacles can the different professions see in interaction? What effects do the different professions see in interaction?The study is a qualitative study conducted with semi-structured interviews. Respondents have been two from each organisation.The theory used in the analysis of empirical data is new-institutionalismen. New-institutionalism is a theory developed from organizational theories.

An Investigation into a Grocery Store Loyalty Card and its Accompanying Promotional Benefits Effect on Service Loyalty

The purpose of this study is to investigate a loyalty card and its relation to accompanying promotional benefits, and their linkages to grocery retail service loyalty. Also, the aim sets out to find relationships between demographic variables and proneness towards the promotional benefits, the loyalty card, and loyalty. A quantitative approach has been assumed and empirical data has been collected through the use of questionnaires. The data has been analyzed through descriptive statistics, correlations, and regression analysis. An operationalization used to measure satisfaction of the loyalty card and attitudinal loyalty is also presented.

Processkartläggning : Det nödvändiga förarbetet inför implementering av ett affärssystem

During the last decades the local business as well as the multinational organization hasexperienced prominent changes in the technical field. The requirements for reaching newmarkets and achieving higher efficiency in daily work have risen to a whole new level. Totake advantage of the possibilities of IT the user has to be aware of the company?s businessactivities, what shortcomings and chances of development exist today. This is what makes itinteresting to depict the current situation of the company?s business.

Begreppet lustfyllt lärande : - villkor för barn lärande?

The Swedish state and educational system are secular, so to say they do not depend on the former protestant state church anymore. Many people in Sweden are also secular. Even so, in school teachers meet students with a religious faith. The purpose of this study is to examine how teachers without a religious belonging experience the encounter with religious students. The method used was semistructured interviews with five teachers in a upper secondary school in a multicultural suburb of Stockholm.

Marknadsföring av licensierade e-tidskrifter på akademiska bibliotek

The purpose of this thesis is to examine if academic libraries market e-journals, and if so how this work is carried out. The ambition is to study what channels and methods the Libraries use, to inform their users that they have access to e-journals. The aim is also to survey if the libraries evaluate the use of the e-journals, and if so how. The objectives of the work are reached by using two main methods, document analysis and qualitative interviews. The study has been performed on three university libraries.

Individers och deras närståendes upplevelser av att leva med långvarig smärta

Background: Individuals in pain is something that most nurses encounter on a daily basis. Chronic physical pain is often followed by psychological pain. The total effects of chronic pain are felt by the patient as well as by close ones. The findings showed that life changed radically after getting chronic pain. Individuals and closeones both had to take every day as it came, because the degree of pain was hard to predict and could worsen at any time off the day.

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