It has become increasingly important for businesses today to create a strong customer loyalty tie between their brand and their customers. In most markets today a lot of companies fight for market share and loyal customers. The increased uses of Internet and Internet commerce have made it possible for companies to create relationships with their customers through their websites. The Internet has also opened up new ways for customers to quickly and easily price compare products on price comparison websites. This means that customers have become more price conscious which has lead firms to fall into a price war with the competitors. The purpose of this paper is to examine brand loyalty in the consumer electronics market and go into detail on how web shop role affects the creation of loyalty to companies that are either a shop or do not have an online store. To examine this, a survey was made online and an interview was made with the President on Salesoogle Niklas Rasmusson. The questions and the interview of the questionnaire focused on confidence in online commerce and physical stores.

AbstractC-level essay in political science, by Frida Orlinder, spring semester 2008Supervisor: Susan Marton?Good contracting? ? A study of contracting in public procurement regarding the transportation of school children?Over the last decades models influenced by the market have been gaining influence in public administration all over the world. New Public Management has been presented as a theoretical ?shopping basket? from which concepts can be applied to the administration of municipal services. The purpose of this essay is to investigate in an explorative way how New Public Management (NPM) views contracting and the role of the internal customer in contracting.

On Nasdaq OMX Nordic Stockholm there has been a large increase in issues of preferred stocks since the financial crisis 2008. Aiming to explain whether preferred stocks have most of their characteristics relating to debt or equity, we answer four sub questions. Do all preferred stocks share the same features, or do they differ from each other? Our population is similar in characteristics, except for the preferred stock of Swedbank which is convertible and deviates when it comes to participation in dividends - instead of convertible the others are limited and redeemable. Further, the second sub question treats preferred stock in relation to the common stock quantitatively, in market data.

The purpose of this essay was to enhance the understanding and knowledge about phenomenon access support. Access support means that a third person (contact person) must be present during access visits between a child and its parent, if it is necessary for the child?s security or because the child needs support. The study was based on qualitative interviews with four contact persons and two professional social workers, whose main task have been to support and, partially, coordinate the work of contact persons. During the interviews I put the focus on participant?s experiences and thoughts about the phenomenon access support.

Dealing with threats and violence at the workplace is a reality for many social workers, where a majority of them have to face client oriented incidents at least once during their career. Incidents are most commonly expressed as threats and harassments, but can also take place in the form of physical violence. Looking at the problem from a supervisor perspective, it will affect and possibly damage the specific exposed employee, the workplace as a whole and the clients. Supervisors are the ones responsible for developing workplace enviroments that are satisfyingly safe, for which guidelines can be found in law as well as in an emerging research area. Reasons as to why some people tend to become violent is as complex as reasons as to why some people seem to be more vulnerable or exposed than others. That is why means of preventing threats and violence can not be explained in one single way, but the answer must be sought on several levels.

From the early 1990s, psychosocial illness has become an increasing problem in our society. During this period several factors affected the development of the Swedish labor market and created lack of job security. For example, the competition between companies increased, aswell as an increase of demands, efficiency and rationalization. This led to a higher pace in the workplace, and it was noticeably especially in the public sector. According to studies, stress is the main reason for psychosocial illness and affects more women than men.

With background in the rapidly growing need to find solutions for sustainable energy production and the increasing interest for wind power, this report was written. With take-off point from the wind power plant Big Glenn, which has been built in the harbour of Gothenburg, a model of the adjacent power grid has been created in Simulink/SimPowerSystems. Parameters for the power grid and its components has been provided by Göteborg Energi Nät, that has also been the supplier of measurement data of produced power, the power need from loads in the vicinity, voltage levels, current values and also the variation of power factor at the wind power plant.The SimPowerSystems model has been used to perform simulations of power flow in the grid. These simulated values have then been compared to the measured values to verify the functionality of the model. Further, the model has been used to perform simulations of a grid fault, which causes a voltage drop.

Den säkerhetspolitiska debatten har under de senaste åren tillvaratagit ett bredare perspektiv av hot och risker. Undersökningen tar sin utgångspunkt i frågan om i vilken utsträckning detta kommit till uttryck i svenska försvarspropositioner? Undersökningen kartlägger likheter och skillnader i tre försvarspropositioners uttryck av hot och säkerhet relaterat till det vidgade säkerhetsbegreppet under perioden 1982-2009. Vid kartläggningen undersöker jag med hjälp av Barry Buzan m.fl. analysramverk för det vidgade säkerhetsbegreppet vilka säkerhetspolitiska värden som uttrycktes vara viktiga att säkerställa.

The purpose of this essay is to examine how same-sex couples experience the second-parent adoption process. To assist us, we have used our questions: how do the couples describe their experiences of the adoption process? Which are the couples? stories about the experience of contact with the involved professionals? What are the opportunities and barriers for same-sex couples to start a family? How do the couples describe their experience of reactions from the community and society, and how do they think the future will look like for same-sex couples? This study has been achieved through a qualitative approach. The empirical data is based on seven semi-structured interviews with same-sex couples or pair members that want to or have had a second-parent adoption. The theory we have used for analyzing the results is phenomenology with focus on queer theory, heteronormativity, and power.

The purpose of this paper is to try to get an understanding of the underlying causes and reasons that students starting in seventh grade junior high school seek out a particular group, and the extent to which they do so.The work is based on the questions: How do students perceive the meeting with their prospective bench-companion in a new composite class? What should a teacher consider when it comes to bench placement in a new composite class? Do the students change, and if so to what extent, friends when they start high school? What are the factors that affect/have affected the students' choice of friends? How large a role does the school play for pupils relationships? What thoughts and feelings do the students have regarding new encounters?I have conducted in-depth interviews with six adolescents in grade seven as the basis for the understanding of how students relate to group selection and group affiliation, and I have then compared this material with previous research on the subject. Furthermore I have availed myself of literature in social- and group psychology.The conclusion which has emerged is that the most important component of a group-process is the sense of solidarity and security, and the results show that students largely retain their old relationships rather than adding new, when they start high school. Hence the teacher plays an important role in ensuring that any imbalance in the group is offset and make sure that nobody is excluded, but also to help make room for new groups and be aware of the sensitive and responsive phase of life that the young people are in..

Den första januari 2009 ändrades Förmånsrättslagen och bankerna har återigen fått särskild förmånsrätt med 100 procent vid utmätning och konkurs. Den lagändring som genomfördes 2004 innebar endast 55 procent och allmän förmånsrätt för bankerna och fick inte den effekt som regeringen önskat och det blev svårare för företag att låna pengar från banken. De alternativa finansieringsformerna ökade då bankerna inte längre hade samma säkerhet vid konkurser utan då fanns istället säkerheten i objektet. Genom de undersökningar som gjorts där resultat visat de negativa effekterna beslutades om att återställa bankernas förmånsrätt. Frågan är om återgången kommer att förändra bankernas kreditgivning.

This report has a purpose to identify the payment methods available for e-commerce, tosee if they fulfill certain requirements. By investigating thirty of the most popular webshops, a few primary services have been found and revised. Security requirements fore-payment systems include authentication, non-repudiation, integrity and confidentiality.Other requirements considered to be important are usability, flexibility, affordability,reliability, availability, speed of transaction and interoperability. Advantages and disadvantageshave been identified to see if the services fulfill the requirements. Also surveysof consumer payment habits have been investigated to identify the factors of decisive importanceto the usage of payment services.

In today's society we are used to regularly visit the sport arena to cheer for our favorite team, we go to the cinema to enjoy a good movie or maybe to the theatre to experience a grand performance. It has become far more common in the last years to buy tickets to these kinds of events online. To make sure that the customer will keep on buying their tickets from the online booking companies the booking experience itself has to be hassle-free and easy to understand. The customer will most likely, if possible, avoid the website if the booking itself is experienced as having problems and insecurities.  The purpose of this study is to determine some of the most fundamental designs and functions of online booking websites today as perceived by the general public.

This paper examines if trading suspensions on Nasdaq OMX Nordic - Stockholm work as a contributing factor in creating a secure trading. This has been made through an event study and examination of abnormal returns. Our results for plus tick suspensions indicate that suspensions fulfill their purpose in creating a more secure trading since the trend of abnormal return we observe prior to a suspension is disrupted. Thus, the suspension is warranted. The conclusion is that the market cannot be completely safe; as the law and practice is structured today an abnormal return is inevitable.

This study is about quantum physics and the role it can play in a religious perspective. I intend to examine how moderna physics may be related and understood as New age and Myths. My material consists of two books in the new age genre: "The Tao of Physics" by Fritjof Capra and "The Quantum Self" by Danah Zohar. My first two question to these books are which 1) religious and 2) scientific content they have. My other questions are too 3) investigate and demonstrate how these books are new age and 4) to exanine how the books can function as myths and adopt mythical features.