The deregulation during the last decade within the airline businesses have called upon a more fierce competition among airlines. This fact forces airlines to continuously focus on service development in order to offer attractive solutions to satisfy customers changing needs and stay competitive. This paper focuses on service development at Scandinavian Airlines. The aim of this case study is to examine the sources of information used in service development and new service development at Scandinavian Airlines. Further the aim is to examine whether information derived from customers can be shown to play a more important role in either service development or new service development.

Bakgrund: Methicillinresistent Staphylococcus aureus (MRSA) är en multiresistent bakterie som är svårbehandlad och kan orsaka vårdrelaterade infektioner. Varje år drabbas miljontals patienter av vårdrelaterade infektioner och hundratals patienter avlider för att vårdpersonalen brister i sina hygienrutiner. Syfte: Syftet med studien var att belysa hur sjuksköterskor kan förhindra spridningen av MRSA inom somatisk vård. Metod: Som metod tillämpades en litteraturöversikt som baserade på kvalitativa och kvantitativa vetenskapliga artiklar. Resultat: Ur analysen av datamaterialet framträdde två teman; höja kompetensen och förutse risker samt konsekvenser med sex underteman.

The Swedish debate regarding chat control highlights a value conflict between protecting the safety of children and preserving democratic rights such as privacy and freedom of expression. This thesis examines key arguments for and against the proposed EU CSAM-regulation, analyzing them through a normative argumentation analysis method. The analysis is based on the Swedish constitution, representing the common values of Swedish society. The study reconstructs arguments from four debate articles and evaluate them according to their relevance and validity, which makes up the arguments? total evidential strength.

Ocean Thermal Energy Conversion, OTEC, is a sustainable energy conversion technology that is not yet commercialized. OTEC is a technology that utilizes the temperature difference in oceans between the warm surface water and the cold water at 1 000 m depth to run a Rankine Cycle. This technology can produce electricity and provide synergies like fresh water, air conditioning and aquaculture. A simulation program for three alternative OTEC systems has been created in order to decide which OTEC system is most profitable; closed, open or hybrid system. In this simulation a production cost analysis is performed in order to investigate and decide which one of the three systems that has the lowest production cost. The production cost analysis also analyzes if the profitability is affected by the size of the facility. After these analyzes, the most profitable of the three different OTEC-systems is expanded by an installation of solar collectors in order to see if the thermal efficiency is improved. The result shows that the most profitable system varies with the size of the facility.

Att uppnå en hög lönsamhet och produktivitet är viktiga prioriteringar inom organisationer. Mycket pekar på att ett effektivt arbetsmiljöarbete ökar dem båda. Det finns indikationer på att arbetsmiljöarbete inte utnyttjas för att ge lönsamhet. Till synes verkar inte den kunskapen vara allmänt känd. I arbetsmiljöarbete finns pedagogiska processer, då främst i den psykosociala arbetsmiljön.

Purpose:  The purpose of this thesis is to examine how the major car companies have been affected by the global financial crisis. We would also want to look at how revenues and profits have been affected, and what the consequences have been both within the company and the market in general. It?s also interesting to see how profitability and financial stability has been affected. We had chosen to do a ?before-after? comparison, and we chose to compare the years 2007 and 2009.Boundaries: We have chosen to concentrate on a corporation in the Asian market, more specifically Toyota.

The purpose of this master thesis is to evaluate how internal vehicle information inScania buses and trucks can be used for evaluation of driver performance regardingfuel economy, vehicle wear, traffic safety, emissions and cargo damage. To someextent it was examined whether this information could be used for training the driverto a better driving style. In addition, a prototype for such a system was developed.By first defining what distinguishes a talented driver and how he/she differs from apoor driver, followed by a study of the internal vehicle communication, a system thatin real-time gathers and interprets vehicle data could be developed.The resulting system can with reasonably high reliability detect a number of trafficevents (such as braking, lane changing or hilltops). At each such event, the driver?sbehaviour can be evaluated.

GNT Group is a Nordic/Baltic wholesaler that distributes products in the IT, entertainment and home electronics sector. GNT is facing problems with inaccurate inventory levels which can lead to unnecessarily high inventory carrying costs or lost sales. Currently the decisions about when and how many to order are made somewhat arbitrarily by the responsible personnel. Their decisions are based only on some brief sales history and on experience. GNT wants to develop its ERP system to be able to support the purchaser in these and other related decisions.

Bakgrund: Bristande kommunikation och informationsöverföring är huvudorsaken till upp-komsten av vårdskador i hälso- och sjukvården. Komplexiteten i hälso- och sjukvårds organisat-ion i kombination med den mänskliga faktorn ställer krav på struktur i kommunikationen med hjälp av standardisering. En utmaning för hälso- och sjukvården är att implementera och studera standardiserade kommunikationsmetoder och studera effekten på patientsäkerhet och arbets-miljö. SBAR (Situation-Bakgrund-Aktuell Status-Rekommendation) är en kunskapsbaserad kommunikationsmetod, utvecklad för överföring av kritisk information i komplexa arbetssituat-ioner. Metoden hjälper till att skapa den struktur och förutsägbarhet som krävs för effektiv kommunikation i komplexa arbetssituationer såväl under normala förhållanden som under stress.

Millions of preselected progeny have been born since the development of The Beltsville Sperm Sexing Technology 1986. The method is based on flow cytometry and sorting is done on the basis of DNA difference of the X- and Y-chromosomes. Preselection of progeny provides an opportunity to obtain genetic gain and increased production as well as increased animal welfare and decreased environmental impact. However, the method is associated with low fertility, high costs and uncertainty whether the sorting process contributes to DNA damage and thereby results in genetically impaired progeny. Today, sex sorted sperm is only commercially available in the bovine industry, due to the fact that bull sperm is more suitable for selection than sperm from other species.

A purchase decision can be seen as a multifaceted context that raises many unanswered questions. Understanding the consumer's evaluation of alternatives is complex and should be studied at a deeper rather than wider scale. There is a problem for retailers to understand how the consumer manages a purchase decision in a retail setting with durables goods that generates a higher effort. The aim is to describe the decision rules used by the consumer and how they are expressed in this context. A better understanding of which ones they use and how they are conveyed will help retailers to create effective marketing solutions that generate positive outcomes as increased profitability and customer satisfaction.

Beef cattle wintering outdoors should be provided a shelter, e.g. a type of barn or corresponding. This type of production requires appropriate soil types and secured animal welfare. For example, a clean and dry resting place needs to be provided to the animals. To receive an exemption for buildings the farmer has to have something equivalent that provides an adequate shelter.

This report summarizes the development of a calculation program estimating the profitability of converting a peak-load oil-fired boiler to pellets. To convert an oil-fired boiler to pellets a new fuel handling system must be designed. Changes also have to be made to some other components. Since there are many different techniques for transportation, storage and treatment of the fuel only the most interesting techniques from Swecos experience and interest were included in the study.The capacity of the different parts in the system was dimensioned based on the power of the boiler after conversion. To estimate prices, installed power and dimensions manufacturers and distributers were contacted.

The swedish national board of housing, Building and Planning,recommends that all stakeholders in the construction industryperform a moisture control design to make sure that the buildingachieves good moisture resistance. Since June 1, 2006 there are nospecific requirements or quantitative values for air leakage.Although the swedish national board of housing does presentrequirement that the building envelope must be sealed so that theclient?s requirements for specific energy consumption and installedelectric power for heating purposes are met. Despite this, studiesfrom SP shows that few buildings meet the client?s requirements inspecific energy, which increases the risk of occurrence ofcondensation-related moisture damage.This study aims to evaluate curtain walls connections from airsecurity and moisture safety.

Sweden is considered to have one of the world's highest animal welfare standards in agriculture. Despite this, there are shortcomings in animal husbandry. One example is overcrowding, which is a way to increase stock size without making costly investments in the buildings. It can be carried out systematically to increase profitability or due to, for example uneven calving during the year. The European Commission criticizes the fact that stocking density is not controlled under Swedish welfare inspections.