Near Field Communication, NFC, is a short-range wireless communication technology that enables data exchange between devices in a secure way. A NFC phone has the potential to enable the convergence of wallet, phone and keys, but as many other technological innovations, the launch is struggling. We have discovered that technological innovation is only the first step. For an innovation to be adapted, there need to be business model innovation too. Many actors form the ecosystem of NFC and the business model for each service is still an unsolved problem.

Göteborg vill bli "Den Goda Staden". "... en levande stadsmiljö där arbete, boende, service, kultur, rekreation och idrott blandas på ett fruktbart sätt. Det är en stad som är rik och levande för alla människor"..

The purpose of this study is tounderstand the approach that the staff who works in the aftercare for juvenileoffenders have to the organizational structure in the organization they workin. SiS is the authority which is taking care of the juvenile offenders if theybeen sentence to closed youth institutional care, when they are done it is thesocial service were the adolescent live which is responsible for the aftercare.This is decided by the law since 1999, if a young person between 15 and 17commit a serious crime, they can be sentenced to closed youth institutionalcare. The interest for this study was the aftercare and what possibleparticipant was involved in the aftercare for this young people. By looking upearlier research in the area and doing six different interviews with bothsocial workers, staff on the SiS-institution and an organization for ex convictthe purpose was examines. To analyze the interviews the theory called newinstitutionalism was used.

Problem: Hur tillfredställda är bankkunder med sin banks tillgänglighet? Vilka kundsegment efterfrågar utökad service och hur lönsamma är de?Syfte: Genom vår studie av bankernas olika kundsegment och med dessas innehavande ekonomiska engagemang i banken, avser vi att belysa kundernas attityder och uppfattningar kring bankernas utökade tillgänglighet, och vad de efterfrågar i sitt möte med banken.Teori I vår teoretiska referensram behandlar vi främst fem olika teoriområden; försäljningsarbetets utveckling, positionering, banktjänster, service, relationsmarknadsföring samt gruppsegmentering.Metod: Vi har använt oss av en kvantitativ undersökningsmetod för vår studie. Vår undersökning omfattas av 103 svarande respondenter med en genomförd enkät.Resultat: Banktillgängligheten överlag är en mycket viktig servicefaktor. Studiens respondenter är nöjda med tillgängligheten, samtidigt som efterfrågan mot en utökad tillgänglighet är mycket låg. Vidare visar vår studie att de kunder som har ett stort ekonomiskt engagemang också är de kunder med högst lönsamhet.

Syftet med denna studie var att analysera förhållandet mellan tre inom detaljhandeln väsentliga områden; ledarskap, medarbetarskap och service.En allt större konkurrens på den svenska detaljhandelsmarknaden tillsammans med utökade krav från konsumenterna, innebär stora påtryckningar på branschens butiker. De som i första hand möter de förändrade kraven är butikernas medarbetare, vilka således utsätts för allt större press från flera håll. För samtidigt som konsumenterna ställer högre krav på servicen som medarbetarna förmedlar, växer företagens interna krav på att göra butikerna så konkurrenskraftiga som möjligt. Följderna blir då ofta en begränsad bemanning och färre arbetstimmar för butikerna, vilket skapar en paradoxal arbetssituation för butikernas medarbetare.Forskning på området för service och servicekvalitet framhåller ett stort värde hos personalen i frontlinjen. Medarbetare bör ses som en förutsättning för att kunna erbjuda en hög servicekvalitet, varpå forskningen betonar vikten av att göra medarbetarna delaktiga i utformningen och utvecklingen av butikens servicearbete.

This study discloses Swedish human service organizations and their methods of integrating unaccompanied children into the Swedish society. The purpose of the study is to investigate how social workers at HVB-homes for unaccompanied children depict their experience in and knowledge of how the unaccompanied children are integrated into Swedish society. The method of investigating the questions raised by the purpose of this thesis has been qualitative analysis of answers derived from interviewing personnel at HVB-homes for unaccompanied children. In doing so we have made use of a semi-structured method of interviewing the above-mentioned personnel. The data derived from these interviews has thereafter been analysed and filtered through the concept of integration and the theoretical formations human service organizations and street-level bureaucrats.

The aim of this study was to understand how social workers deal with honour-related violence, with special focus on the processing from sheltered housing. Our qualitative interviews with social workers that work with this kind of problems show that there are both obstacles and opportunities in the processing from sheltered housing. On the negative side are the loneliness, the shame and the guilt that the girls may experience when they need to leave their families. The social services can both be an obstacles and an opportunity. When the girls need to create a new life in a new city they have a lot of opportunities and in the same time it is hard to get to know new friends when you don´t know the city or have much money.

The project was conducted during a period from November 2014 to January 2015 at the company Westermo Teleindustri AB (WTE). The subject of the project was to make an inventory more efficient. The inventory was located at WTE, but was owned by the subsidiary Westermo Sverige (WSE).The inventory had a high amount of tied up capital. This was due to products that hadn?t been sold.

Uppsatsen innehåller en studie av hur etiska regler, vilka framför allt återfinns inom advokatyrket, påverkar konkurrensen och de konflikter som uppstår mellan de svenska och europeiska konkurrensreglerna och dessa etiska regler. Mer specfikt identifieras vilka konkurrenshämmande effekter dessa regler medför, och vilka alternativ som finns för att kombinera etiska regler och konkurrensregler på ett sådant sätt att minsta möjliga skada uppstår för konsumenterna av advokattjänster. Resultatet av uppsatsen är att vissa etiska regler bör elimineras eller modifieras, eftersom de påverkar marknaden på ett negativt sätt utan att medföra motsvarande vinster annorstädes. The essay contains a studie on how ethical rules, here represented by the rules for the law profession, influence the competition. Furthermore are the conflicts that appear between the ethical rules and the Swedish and European competition rules identified and analysed.

The aim of this study is to create an increased understanding of shared leadership and how it takes shape in the relationship between first-line managers in human service organizations. Shared leadership is seen as a complement to the traditional one-man leadership and briefly means that two managers share the role that usually is held by a single leader. The study has a qualitative approach based on semi-structured interviews with managers in human service organizations. The interviews mention the mangers thoughts and experiences about shared leadership and gain approval in the hermeneutic science field. The study is analyzed based on symbolic interactionism where perspectives from the theoreticians Mead and Goffman are used.

The purpose of this study is to explore and understand the social and structural dynamics of an organization working with questions regarding development. The organization in question is Vi-agroforestry, a Swedish based NGO that works around the lake Victoria basin and the focus will be on their office in Rwanda. I have used a qualitative approach and conducted participatory observation as well as semi-structured interviews to gather data. I have emanated from the individuals in the organization by using a theory of microsociological organisationperspecive to understand how the employees create and is created by the existing social structures. (Blomberg, 2003) Even though the office in Rwanda only is a relatively small part of Vi-agroforestry?s operations it is still highly individual and independent from the rest of the organization.

Teorier inom relationsmarknadsföring har talat om hur företag kan vinna konkurrensfördelar genom att erbjuda kunden ett totalt serviceerbjudande, där kunden och dennes behov står i centrum. Teorierna beskriver vidare humankapital som den viktigaste resursen och talar i anslutning till detta om utbildning, befogenheter och god kommunikation med ledning. För en mindre aktör på detaljhandelsmarknaden krävs nya vägar att differentiera sig när större, väletablerade kedjor erbjuder likartade sortiment till liknande priser. Parfymeri L är ett familjeföretag med butiker i fem svenska städer som säljer selektiv kosmetik. De satsar på att erbjuda personlig service och uppger att personalen är den viktigaste resursen för ett företag i deras position.

The aim of the study was to examine collaboration and professional perspectives on the best interest of the child in regards to working with unaccompanied asylum seeking children. Firstly, our result show that counselling is available for the unaccompanied children from case workers, staff, school counsellors and emergency psychiatric care. All of the participants in this study describe the need for long-term counselling for unaccompanied children, however, providing the long-term counselling is not the primary purpose of the organisations in question. Therefore an additional service-provider working with counselling is a necessity. Secondly, the study explores the participants? professional perspectives on the best interest of the child.

This report is the product of the course AF101X, a bachelors degree in Samhällsbyggnad atKTH. The task of the course is to design a small house at a given location and also implement adeepening study. The house in this report is located in Kiruna in the north of Sweden, where theclimate is much colder than in the rest of the country.The deepening study of this report is to evaluates how realistic passive housing north of thePolar Circle is based on those facts. The house will to some extent be designed to fit the passivehousing standard.

The aim of this master thesis is to investigate the mobile library development in Sweden since the start in Borås, Sweden in 1948. We have concentrated on three six-year periods. Our aim has been to describe a part of the mobile library development. We wanted to research the background of the said development. To do this we also studied the library and overall development in Sweden during the same years.