Syfte: Studien syftar till att öka kunskapen om vilka faktorer som motiverar människor attsprida eWOM då kundförtjusning upplevts. Studien syftar, i synnerhet till att få en ökadteoretisk förståelse, i termer av servicekvalitet, kopplat till denna motivation.Design/metod: Studien kombinerar en induktiv och deduktiv ansats där empiri har prövatsmot befintlig teori. Undersökningen har genomförts i form av en kvalitativ innehållsanalys,med en kvalitativ ansats, där söktermer för hotellrecensioner på Tripadvisor.com, kopplat tillkundförtjusning, har använts. Ett befintligt kod-schema från tidigare forskning inom områdetför kundförtjusning har använts som utgångspunkt för kategorisering av analyserad text.Emellertid har vi haft ett öppet sinne för att kunna se eventuella nya kategorier växa fram urdatamaterialet. Kategorier har även kvantifierats för att få en bättre förståelse av resultatet.Resultat: Analysen av hotellrecensioner indikerar att det framförallt är kundservice, i form avöverraskningar, varm/välkomnande-, vänlig-, hjälpsam och uppmärksam personal sommotiverar människor att sprida eWOM då man upplever kundförtjusning.

Since the 1970s voting behaviour has changed. Party identification and class voting has declined. As the electorate becomes more volatile, campaign strategy and party image becomes essential. Political communication and mass media now play an important role in election campaigns. Therefore, researchers take an interest in the impact of media on public opinion.

ABSTRACTD Level Essay in Political Science, Autumn Semester 2008 by Mattias Andersson. Tutor: Alf Sundin. ?The Swedish Centre Party and Nuclear Power. A Study of Change in a Political Party?The aim of this essay is to examine the policy of the Swedish Centre Party on nuclear power.

This thesis purpose was to contribute to knowledge which could explain the driving forces behind Corporate Social Responsibility in corporate Sweden and their strategic impact from a management perspective. The method used to archive this research was a qualitative interpretative study conducted by interviews. The thesis is based on descriptive theories of drivers for CSR, concepts of strategy and CSR and normative/instrumental theories suggesting a strategic approach to CSR and stakeholder management. The empirical study is based on interviews with Swedish business managers in a strategic board position as well as consultants working with CSR strategies, supported with internet information from companies? webpage.

Milk fever, or parturient paresis, is the second most common disease in Swedish dairy cows. The disorder is associated with the onset of lactation when some cows are unable to meet the metabolic demands of calcium to support milk production and therefore develop a state of hypocalcaemia. Clinical hypocalcaemia (milk fever) may lead to coma and death in severe cases but subclinical hypocalcaemia has also been shown to have negative effects on e.g. feed intake and production and to increase the susceptibility of the cow to develop secondary diseases. The nutritional strategy applied precalving is of great importance in preventing milk fever and e.g.

Which expectations did leading debaters place on fiction as an instrument in achieving societal changes hoped for by introducing the Public library? How can the value of fiction be described in relation to the mission of the Public library, according to these moulders of public opinion? Place and timeframe for this thesis is Sweden around the years 1905-1912 (period of formation of the Public library here according to the Anglo-American model). Starting point is the assumption that the Public library as a political institution is characterized by an ideological function. It produces meaning and norms, it sets standards of value. Method used is based on close reading and comparison.

This composition deals with questions concerning the ongoing construction of gender among personnel in different project for young girls and young boys ( ages 14): its conditions and meanings and how personnel form and mediate gender experience. The aim of this essay is to investigate how gender is made in everyday practise in three projects which address to either young girls or young boys, and to examine how the formation of gender interplays between conceptions among personnel and the practise in the projects. Central questions are: How describes the practical work and the needs of girls and boys in the project? And does the gender-segregated work justified in the projects? Qualitative methods are used to answer these questions. We made qualitative interviews among personnel from three projects, Ellen, Allan and DISA.

Who is the journalist, a conversation analysis of interviews with party leaders during the 2006 election period, focus on the ideology of journalismÖrebro University, Department of Humanities, Media- and Communication studies, C-studySupervisor: Mats EkströmAuthor: Erica HellstrandIn contemporary society the media is part of the politics, or maybe, politics is part of the media. Whatever the case, they are important to each other, the media play a conclusive role in the connect between politics and citizens, and thus, results of election. The relation between the media and politics should continuously be studied and discussed in the continuously changing modern society.This paper examines the practice of news journalism in interviews with swedish party leaders during the 2006 election period. Focusing on how the ideology of journalism and the professional identity of journalists affect the practice the researcher hopes to contribute to the further understanding of the area. Steven E.