This study focuses on the internal marketing and how it affects the complaints by companies? communication control. Our purpose with this subject is to increase the understanding of which components affects the relation between internal marketing, communication control and complaints. We have chosen the subject, internal marketing because it caught our interest in an earlier course. On the basis of the literature of costumer complaint there have not been so much research about it and that is why we have chosen this perspective on internal marketing.This study is based on a qualitative approach.

AbstractMany pupils struggleto read. Teachers must therefore know how to motivate these pupils. In this qualitative study the aim is to investigate what some teachers do to motivate pupils to read. Data were collected through interviews with four teachers from two schools. The teachers said that the choice of book was extremely important for making pupils interested in reading, and that reading aloud and cooperation with parents and libraries are of great importance.

The purpose of this paper is to study how the wooded hay meadow of the forest district of northeastern Scania is preserved today, and what local history it has, to thereby achieve a better understanding of the dynamics of the landscape and the complex of problems involved in keeping a historical element of the cultural landscape alive. To accomplish this, literature concerning the subject has been studied, experts have been consulted and an example, the old farm Sporrakulla in Östra Göinge municipality, has been studied. The paper states that the wooded hay meadow constitutes an important part of the history of northeastern Scania, where it provided leaf fodder and hay for the farmers keeping cattle. Today, however, only a few wooded hay meadows remain. One of these is the studied example at Sporrakulla, where juridical protection like Natura 2000 and financial support of maintenance like miljöersättningar make sure that the wooded hay meadow will remain.

The interest in horses and equestrian sport is constantly increasing, and so is the will in both riders and trainers to learn more about the effect the rider and its equipment have on the horse. The last twenty years, more and more studies have been performed were the horse and its kinematics have been in focus. The access to more advanced technology has made it possible to study areas, which earlier have been hard to reach. The knowledge about kinematics in the horse, and how riders and their equipment interact with the horse?s movement, is also of great interest to veterinarians in equine practice.

In today?s technological society, there are increasingly less physical demands on the locomotor system. However, despite that notion strength and function in the hand?s complex biomechanical system are in fact both needed to cope with daily life. The grip function is a main function in the hand and is used in many examples of scientific research, for instance when assessing physical health and predicting the probabilities of premature mortality.

Inledning: En vanlig missuppfattning är att feta individer är lata och inte vill försöka uppnå viktkontroll, eller gå ner i vikt. Syfte: Identifiera faktorer, vilka respondenterna uppfattar påverkar viktuppgång som upphov till övervikt och fetma hos sig själva samt hos andra individer. Urval: Fyra kvinnor och två män i åldrarna 39-50. Ingen respondent har varit överviktig som barn, men har någon gång efter 18 års ålder upplevt fetma. Metod: Studien har en kvalitativ forskningsansats där semistrukturerade intervjuer har använts för att ta reda på respondenternas uppfattningar kring fenomenet viktuppgång.

The primary ambition of this degree thesis is to create a representative outdoor environment that surrounds Malmö Konsthall (Malmö art center) which reflects the amazing inside of the artcenter. During this work it has become more and more obvious that Magistratsparken, which is situated right next to the artcenter, ought to be incorporated into this project. This thesis aims to examine the possibilities of implementing temporary outdoor artshows on this site. First; is there any interest in exhibiting art at this site? And secondly, if that is the case, what are the spatial needs and how can you prepare the place for future exhibitions and still keep its flexibility for different kinds of art forms to comfortably perform at this site?.

Achievement Goal Theory (AGT) utgår ifrån att alla individer vill visa sin kompetens vilket tar sig uttryck i två målinriktningar; ego och task. Individen påverkas av omgivningen som driver ett motivationsklimat som kan uttryckas i samma typer av målinriktning. Motivationsklimatet och målinriktningarna anses påverka hur individen agerar och hanterar t.ex. ängslan/oro och prestation. Denna studie behandlar samband mellan individuella målinriktningar, upplevt motivationsklimat drivet av tränare, träningskamrater och föräldrar, tävlingsrelaterad ängslan/oro och upplevd prestation.

3nine has developed oil mist separators for the manufacturing industry. They are used in factories and workshops in Sweden as well as many other countries. The basis for this thesis is to investigate the performance of these separators in applied environments under different circumstances and to find factors that influence the performance. It has been shown both theoretically and in laboratory environments that the sizes of the particles in the oil mist influences the performance of separation. This is to be verified under applied circumstances as well.The separators also have in most cases, after the centrifugal separation, HEPA-filters mounted that separates the remaining oil mist.

To maintain production in high salaries countries and strength in competition against other companies, it is today more important than ever to maximize production, offer a wide spectra of products and be able to deliver on the customers desire of shorter and shorter delivery time. Flexible production and short time spent on die changes is vital to achieve these desires. The interest for die changeover time reduction grew in the same pace as the demand for increased product variety grew. SMED as a method of reducing time spent on die changeovers were developed in between 1950-1970, by the Japanese Shigeo Shingo.The purpose of this thesis work has been to investigate the result of SMED in a die casting facility, and compare the result from it with the result considering time spent on die changeovers when investing in new equipment. The goal is to implement a thorough investigation by using the SMED method at Tenhults Pressgjuteri AB and make a brochure that have to be simple to understand, in purpose to draw interest to the advantages of using SMED as a method.Commissioned by the Swedish foundry association Swecast, the work has been carried out by studying die changeovers at Tenhults Pressgjuteri AB, where filming and interviews with the operators have been included in the analysis.

Att vara fotbollstränare är stressfyllt, och efter en för lång period av stress kan denna leda till utbrändhet. Det kan finnas flera bakomliggande orsaker till att en fotbollstränare blir utbränd. Ledarskapet skulle kunna vara en sådan orsak och det finns få studier med just den kopplingen, ledarskap och utbrändhet. Det finns olika typer av ledarskap, och vilken ledarskapsstil en tränare har är beroende av olika ledarskapsbeteenden. Ett specifikt ledarskapsbeteende skulle i sin tur kunna leda till olika grad av utbrändhet.Syftet med denna studie är att undersöka om det finns ett samband mellan utbrändhet och ledarskapsbeteenden.47 stycken tränare på elitnivå i Sverige har deltagit i studien.

Few would disagree that the media landscape has undergone significant changes the last decade. From bulky computers and plain mobile phones to portable High-Definition computers and multi-functional smartphones. Other media, such as newspapers and music, have evolved and prospered in a digitalized environment. The constant urge to digitalize aspects and functions of our daily lives seems almost instinctive. Television has taken further steps into this environment as it is now accepted and featured via the Internet.

How to motivate yourself to learn has always been an area of interest, gamification has become a way of capturing and enhancing ones motivation. But how should the learning applications be designded to maximize the users motivation? This paper adresses wether Yu-Kai Chous framework Octalysis, is applicable on learning applications. The study is conducted by using a modified set of heuristics that are applied to the evaluated applications to gather data that is then used to evaluate the framework. The paper concludes that the framework can be used to evaluate learning applications but it should be modified to improve the results.

ABSTRACTThe aim of this study was to ascertain whether there was any interest among dental hygienists, raising their level of competence throught attending additional courses or gaining further qualifications. The study was carried out by sending out two-hundred questionarires to randomly chosen dental hygienists. After one remainder come the answer frequency up to 66%. The study shows that many of the dental hygienists are interested to study at college. Many wanted raising level of comtpetence by education, wich also the study shows.

The purpose of this study is to analyze and evaluate the suitability of the three instruments SERVQUAL, SERVPERF and Zone of tolerance to measure service quality, from the respondents' perspective. This study has been carried out by a quantitative method in which respondents answered three questionnaires, which was based on the three instruments. The SERVQUAL instrument is a revised version based on criticism by Carman (1990). It is based on the five dimensions; reliability, responsiveness, assurance, empathy and tangibility, with 22 items in which each dimension is associated with a number of items. SERVPERF is the instrument most similar to SERVQUAL and is also composed of the same five dimensions.