The purpose of this paper is to examine the effect that price has on quality expectations and customer satisfaction and how price fits into a customer satisfaction model. An experiment in which participants are subject to scenarios of a high or low quality flight are used to test the hypotheses. The analysis shows that perceived quality has a bigger impact on satisfaction than price. Furthermore, price and quality do not affect customer satisfaction independently of each other. The importance of value compared to quality changes whether the actor is a high or low price actor.

Abstract:Theoretical framework:  The Theory of Suffering by Katie Eriksson was used.Aim: The aim was to illuminate factors that influence women?s choice to seek care for urinary incontinence.Method: This literature review was based on a sample of nine qualitative and quantitative studies. Modified templates were used to assess the quality of the studies. Analysis of the results was done withmanifest content analysis.Findings: Findings made clear that the experience of shame is a central factor for women not to seek treatment for their urinary incontinence UI. Women had to have severe loss of quality of life in order to seek help for their UI, and the loss of quality of life had to be subjectively larger than the feeling of shame.

This report has been performed for WSP Construction Design located at Arenavägen 7 in Stockholm. WSP Construction Design is one of the leading departments in Sweden in construction solutions regarding everything from building construction to industrial building. Great competencies regarding steel, wood and concrete constructions are available within the department which is well sought.Crane girders used in the industry are exposed to large loads that vary over time that includes instantaneous lifts and the crane girders movement which lead to the phenomenon fatigue in the crane girder and its ingoing welds. A control of fatigue needs to be performed after a certain lifespan measured in time which in turn is converted to a number of loadcycles. When the number of loadcycles amounts to a greater number the input welds resistance will have been reduced and the rate of utilization thereby increased.

The aim of this essay is to investigate what is burnout and how women who are affected by it manage their condition. Furthermore, we have investigated stigma and whether or not those affected by burnout are in turn stigmatised.A qualitative approach has been used to achieve our aims with this project. To support our analysis we have interviewed ten women who all have been diagnosed with fatigue syndrome along with studying relevant literature. The main theories used in this investigation are the symbolic interaktionism by G.H Mead, the term stigma by Erving Goffman and different theories on coping.The results show that the majority of women in the study had suffered from burnout due to work related stress and changes in their working environment. How they coped with and recovered from the condition depended on their own activity and how it related to their own support system.

The purpose of this study was to illustrate a parental perspective of children´s participation and quality of live through personal assistance. Important aspects of parents' experiences were highlighted based on how they experienced participation and quality of life for their children. We chose to use a qualitative approach in the form of four individual interviews with parents from different municipalities in central Sweden. The study was conducted with a narrative approach in which we used a holistic perspective. Parents' experiences were highlighted over time to create a complete picture.

As the occurrence of obesity increases amongst young people, so increases the risk of more people suffering from heart failure as early as during middle age. The aim is to describe the life experiences of middle aged persons living with chronic heart failure. The literature study is based on twelve published, qualitative, and scientifically proved articles derived from MedLine and Cinahl using queries representing the subject, as well as from manual searching in ScienceDirect and LIBRIS. These articles have been analyzed from a life world perspective. Four main themes and four sub themes were identified from the articles' results.

Background:Chronic heart failure (CHF) is a complex clinical condition. The higher survival rate after heart attack and other heart diseases, plus aging population, has led to more CHF patients. Symptoms can have negative impact on exercise capacity, ability to perform activities of daily living and quality of life. Heart failure clinics have been established to help better quality of life. Helping to stabilize and maintain patients´ health can reduce the need of hospital admission.

Bakgrund: Cancer är en sjukdom där både behandlingen och sjukdomen kan påverka och begränsa den drabbade personens vardag. Det finns evidens för att regelbunden fysisk aktivitet eller motion har en lindrande effekt på sjukdomens symptom och cancerbehandlingens biverkningar. Syfte: Syftet med studien är att undersöka hur personer med diagnostiserad cancer upplever sin livskvalitet, fysiska funktion samt om humöret påverkas i samband med adjuvant cancerbehandling. Syftet med studien är även att undersöka dessa patienters möjlighet till träning, vad som kan underlätta och motivera till träning samt vilka svårigheter och hinder till träning och annan fysisk aktivitet som finns. Metod: Studien är en kvalitativ semistrukturerad intervjustudie av fokusgrupper där cancerdrabbade personer som genomgår eller har genomgått adjuvant behandling blivit intervjuade om deras erfarenheter och upplevelser av vardagliga aktiviteter och träning. Huvudresultat: De vanligaste upplevelserna som deltagarna uttryckte var: en sorts trötthetskänsla, koncentrationssvårigheter, nedstämdhet, oro samt minskad livskvalitet till följd av bland annat minskad matglädje och sjukdomsinsikt. Vanliga hinder som deltagarna upplevde var otillräcklig energi, dålig motivation eller risken att känna sig obekväm i en träningsmiljö. Möjligheter och faktorer som underlättade till träning upplevde deltagarna var fasta rutiner, att tycka om träningsformen samt att ha inställningen att träning underlättar vardagen. Slutsats: För att hjälpa cancerdrabbade personer i deras tillvaro bör det läggas ner mer tid och energi till att motivera personen till en mer positiv vardag. Detta leder då till att denne själv kan inse vilka möjligheter som finns till fysisk aktivitet och att personen inte bara ser problem som kan kännas övermäktiga utan istället fokusera på lösningarna till dessa problem..

The print- and mailroom at Gefle Dagblad (GD-tyck) is handling an increasing amount of commercial jobsalong with the newspaper production. Investments have above all been done in the mailroom to be able tooffer commercial costumers a higher degree of finishing and there are plans to expand further in the commercialmarket. GD-tryck is of the opinion that they need to secure the quality of their production to be ableto do such expansion, which is the reason why a quality system of some kind may be appropriate. Howeverthere are no plans to certify such a quality system according to ISO 9001:2000.In this exam report the present methods of working have been analysed from a quality perspective.Suggestions on how GD-tryck should be working with quality development is presented in the fields whereshortage of quality has been discovered. The suggestions taken together do not form a quality system butcan be looked at as ideas of approach to quality fields that have to be developed if a working quality systemshall be accomplished.Many of the quality fields that have been discussed do not have anything to do with technical qualitydirectly but are in some degree requirements for a working quality system.

Background:Chronic heart failure (CHF) is a complex clinical condition. The higher survival rate after heart attack and other heart diseases, plus aging population, has led to more CHF patients. Symptoms can have negative impact on exercise capacity, ability to perform activities of daily living and quality of life. Heart failure clinics have been established to help better quality of life. Helping to stabilize and maintain patients´ health can reduce the need of hospital admission.

Kolorektalcancer är den tredje mest förekommande cancerformen i Sverige. Patienter med kolorektalcancer upplever mellan 8-10 symtom under sin sjukdomstid. Syftet: Med utgångspunkt från Lenz et al. (1997) symtomteori, ?The middle-range theory of unpleasent symptoms: An update? var syftet med litteraturstudien att utifrån ett patientperspektiv studera upplevelse av symtomen cancerrelaterad fatigue, diarré och illamående samt påverkansfaktorer och dess konsekvenser under behandling av kolorektalcancer.

Quality Assurance in Service Procurement --- Total Quality and Total Quality Management refer to popular management philosophies in organizations these days. The purchasing department has an important part in the strive for organizational quality as several studies show corporate spend is significant and increasing. In this master thesis I study the actions companies take to ensure quality in service procurement. I argue that managing quality when sourcing services is particularly tricky, because of the special characteristics that belong to services. The purpose of the study is to examine whether different actions are taken to ensure the quality of different kinds of services.

Introduction: More and more children and young people get the diagnosis celiac disease established. Celiac is a life-long disease, which means that the child during the rest of its life has to be on a strictly gluten-free diet. There are few studies so far, which have examined how children having a life-long disease with food treatment and increasing prevalence really experience their health related quality of life (HRQoL).Purpose: The purpose of the study was to examine how children (8 ? 18 years old) suffering from celiac valued their HRQoL and to illustrate as well whether the age of the child and its extent of disease when it was taken ill affected the child?s evaluation of HRQoL later in life. The purpose was also to compare whether the children?s parents valued the HRQoL of their children to the same extent as the children did.Method: 160 children, 54 boys and 102 girls were included in the study.

The care for the elderly in the municipalities has recently seen the need for a formalized system for quality assurance. Under increasing demands for monetary efficiency while bound by law to retain acceptable standards in health care, there is need for efficient and at the same time quality-assured management. The municipalities often solve this puzzle by introducing systems and standards influenced by theory-clusters such as NPM (New Public Management), TQM (Total Quality Management) or other quality management theories.This essay focuses on how the public administration in the municipalities defines quality and designs and implements system for formalized quality assurance. Our basic view of organizations is institutionalist and our theoretical framework includes theories about quality, NPM and TQM..

Systematic quality work in preschool ? How preschool teachers thinking and working with systematic quality work The purpose of this study was to investigate how Swedish preschool teachers thinking and working with systematic quality work. All Swedish preschools are required to work systematically with quality. This involves several steps that follow each other in a specific order. It includes following up, documenting and evaluating preschool activities.