Syfte: Identifiera vad befintliga företagskunder vill ha för service. Detta för att banken ska behålla och vårda sina kunder samt skapa konkurrensfördelar.Metod: För att komma fram till svaret på vår problemformulering använder vi oss av intervjuer, enkäter och företagsbesök. Informationen vi får fram ur dessa jämför vi sedan med våra teorier.Slutsats: Kristianstads Sparbank har i nuläget ett serviceutbud som stämmer väl överens med vad deras företagskunder efterfrågar. Banken har lyckats väl med sanningens ögonblick då företagen generellt ger höga medelbetyg på den service som banken erbjuder. De mest intressanta slutsatserna har vi kunnat dra utifrån kommentarerna på enkäten.

Encounters between students and religious believers is common in the subject of Religious Education in Swedish schools. For pedagogical reasons teachers arranging these encounters hoping that exciting things will happen. But which qualities and experiences arise out of these encounters?In this study representatives of eight different religious communities are interviewed who regularly receive pupils coming to their respective communities. The proposed theoretical framework is related to Phenomenology and Hermeneutics and the methodological approach is interpretive.

This is a study of the work of a Danish music teacher at a free school (grade 1 9) in Copenhagen. The teaching is based explicitly on playing in ensemble and the pupils play at a high artistic level compared to a normal school. Data collection was made during three days with the help of observation, video recording and qualitative interviews. The report contains video clips where the pupils and the teacher play together. The great differences between this model of teaching and the normal, lie in the teacher participation in the music making, the central role of the rhythms, the early start (grade two), the form of songs and arrangements and the lack of notation in favor of music making by ear.

ABSTRACTOur work deals with antisocial behavior among elementary school students between 7 and 16years in the school environment. The aim of our study was to examine how school personnelare experiencing antisocial behavior among students from a gender perspective. We were alsointerested to find out what the school's staff has of the experience of the differences andsimilarities between girls 'and boys' antisocial behavior. We used gender theory, when weanalyzed our individual responses to interview questions. We made six qualitative interviewswith low-and high school teachers, assistant principals, counselors and special educationteachers training in Kalmar County.

The purpose with this thesis was to form an opinion of how the animal welfare in Sweden is experienced by both farmers and animal inspectors. A great part of this work consists of an inquiry concerning the south and the middle of Sweden. We sent the inquiries to milk and meat producers and to animal inspectors. The response was high, which indicates that this is a subject that affects many people. Our literature study is mostly made on the library bases LIBRIS and LUKAS. The facts we found there were directed towards animal experimentation and furred animal breeding. In order to compare with earlier results we used investigations that had been made by Riksrevisionen 2003. There is a difference in opinions about the new Swedish animal welfare agency that started first of January 2004.

This is an examination that investigates how daycare during nights, evenings and weekends, so called ?nattis?, is produced in media with restriction to three big Swedish newspapers during 2004-2012. The main intention and the base to this work is to see how media chooses to produce daycare during nights. As a help to find a result to this main intention there are four questions. These questions are which similarities and differences that can be shown in the articles, which main arguments that can be shown, if it?s a positive or negative picture that the articles are producing and which patterns and themes that can be shown.                      The method to find an answer to these questions and the main intention were an investigation of 21 articles.

 Abstract Study: Degree project in teacher education, Advanced level, 15hpUniversity of SkövdeTitle: A study on students' self-esteem Students' statements on the encouragement and support in a sixth gradeNumber of pages: 26 pagesAuthor: Marie Agapuu & Ingrid SvenssonTutor: Anna-Stina AhlrikDate: January 2009 Keywords: Self-esteem, encouragement, support  A good self-esteem of students will often coincide with good academic performance, but it has also shown that students do not have low self-esteem due to low academic performance. Students' self-esteem is both a complex topic and concepts. We want this study to draw attention and to discuss teachers' efforts to enhance students' self-esteem in school. Encouragement and support of the school adopted in the study contribute to strengthening students' self-esteem. The study examines whether and how nine pupils in a sixth class is that they get encouragement and support of / from their teachers in school subjects and in learning situations.

Den här undersökningen handlar om hur flickor respektive pojkar i en årskurs fem använder värderande uttryck i sina narrativa texter. 22 elevtexter, 11 skrivna av flickor och 11 skrivna av pojkar, har analyserats enligt Appraisal framework. Jag har undersökt hur många och vilka typer av värderande uttryck eleverna använder och även hur de har fördelat uttrycken över texterna i förhållande till den narrativa berättelsestrukturen. Resultaten visar att flickorna använder värderande uttryck i större utsträckning än pojkarna. Fördelningen över de olika typerna av värderande uttryck liksom fördelningen av uttrycken över texten är dock ganska likartad för flickorna och pojkarna.This study concerns the use of evaluation in narrative texts written by pupils in fifth grade.

Title: ?The letters jump?- to struggle with decoding and still understand what you are reading.Author: Maria EkUniversity of UmeåDepartment of EducationSupervisor: Asbjörg WestumExaminer: Fredrik KarlssonKeywords: Poor readers, Structured text talks, Reading strategies, Reading comprehension, Commitment and Motivation.During the past decades, Swedish studies show that reading comprehension and skills in reading strategies have decreased. In secondary school for individuals with learning disabilities there has been a focus on care-taking rather than on comprehension in general, and on reading comprehension in particular.The purpose of this study was to investigate whether Reciprocal Teaching would increase reading comprehension and motivation among upper secondary school for individuals with learning disabilities. The study presents how three 17-year-old pupils and their teacher, discussed expository fact texts during twelve lessons using the reciprocal method combined with power point-presentations to get the students to read more actively with interferences and reflections. The ambition was to make the structured text talks as interesting as possible with texts easy to read, technical aids, structure to make the students feel security when reading and to get committed pupils with an increased interest in reading.The results show an increase in motivation in reading, and the students were more prone to take an active part in discussions..

The web sites of Swedish public libraries display a high level of heterogeneity when it comes to design and graphical user interface. The thesis is based on the opinion that the visuals of a public library web site have implications for the user as well as for the library. The design of the graphical user interface influences the attention of the user and his/her ability to absorb information. Furthermore, there is a connection between the visuals and the users opinion about the credibility of the content of the web site, as well as of the organisation itself. The research question is: Which factors may have an impact on the design of the graphical user interfaces of a public library web site? The purpose is to create an understanding for these factors and emphasize them.

This Master's thesis aims at pinpointing the political arguments that appear in the recent debate on scientific publication. There is a widely spread opinion that prices on digital resources are far too high, thus taking up a major part of the University libraries budget, while publishing companies make high profits. It is also a common opinion that the current publishing method does not take full advantage of the possibilities of electronic publishing. Lately a number of alternative ways of publishing have been initiated and discussed, generally referred to as open access. Open access published material is available free of charge and free of most copyright and licensing restrictions on the public internet.In this thesis the minutes from four hearings held by the UK House of Commons in the spring of 2004 are examined.

GIS är inte längre en ny teknologi utan har funnits i snart fem decennier. Trots det har GIS inte hittat sin plats i den svenska gymnasieskolan, jämfört med t.ex. webb-design och andra datorteknikkurser som har funnits under en kortare tid. På den tekniska gymnasieutbildningen på Polhemsskolan i Gävle har GIS-utbildning bedrivits sedan 1999.De slutsatser som framkommer i rapporten är att en teknisk GIS-utbildning inte enbart är för elever på tekniska gymnasieutbildningar utan även för elever på andra gymnasieprogram eftersom de har samma förutsättningar att lära sig verktyget. Det konstateras även att det genom åren har funnits både nationella och internationella problem med att införa GIS-undervisning i gymnasieskolan.

Hörselskadades riksförbund hävdar att en stor del av hörselskadade barn och ungdomar misslyckas i skolan idag. Det är vanligt förekommande att hörselskadade elever ska integreras i hörande klass. Trots detta finns det speciella hörselklasser för hörselskadade elever.Syftet med studien är att undersöka två hörselskadade elevers erfarenheter av att vara integrerade i hörande klass samt deras erfarenheter av skolsituationen i hörselklass. Fokus ligger på sociala- och lärandeaspekter. Studiens mål är att få fram positiva samt negativa konsekvenser för den hörselskadade eleven av att gå i de två skolformerna, så som de själva uttrycker det.Studien använder sig av livsberättelser som är en del av en narrativ metod.

Citizens are in need of information to form an opinion about how society works. As a reviewer of the Public power the media plays an important role in a democratic society. The communicative power shift appears in contemporary media landscape, where technology offers great opportunities for actors to use their own channels to communicate their own image and thereby influencing power over the agenda. Alongside this, the number of communicators is increasing which makes power of resources affects the communicative whole picture. The study is based on a media profile case of the described assault and looks at what can happen strategic communicative at a police department when journalism offers a negative image.

Den här uppsatsen undersöker lärarnas betydelse för musik- och kulturskolornas utbud och prioriteringar. Den undersöker också deras attityder inom olika områden som skulle kunna ha betydelse för dessa prioriteringar. Undersökningen är gjord enligt kvalitativ metod, genom intervjuer med instrumentallärare vid olika musik- och kulturskolor. Det är mycket som talar för att musiklärare uppfattar att de har ett stort inflytande över beslut som fattas inom musik- och kulturskolan. För det första upplever lärare att musikskolan själv har ett stort inflytande över sin verksamhet och att kollegiet bör vara en viktig grund för de beslut som tas.