The main purpose of this thesis is to investigate how the societysystem in Austria has influenced the library system. The aim is toanalyse in what way these influences have changed during thegrowth and development of the public library system and how it isdisplayed in each separate library branch. The focus of myinvestigation has been the municipality public libraries in Vienna,and mainly the three libraries in the third district of the city. Themethod I have used is literature studies, examining and analysingsource material from the internal archive of the public libraries inVienna. I have also used the qualitative interview method in orderto examine the situation in the selected libraries Rabengasse,Erdbergstraße and Fasangasse.As there is no common library law, there are significantdifferences in the library structure in different parts of Austria andeach municipality decides how they want to prioritize the libraries.Since the public libraries of Vienna are well organized together inBĂŒchereien Wien, the library structure in the separate librarybranches is coordinated.

The purpose of this study is to examine the phenomenon ?Living library?, where people are lent out instead of books. First it is looked into what the Living library means to the person who is borrowing a living book and what it means to the living book itself. Than the Living library is put in a public library context. This is done through a case study of the city library of Helsingborg and the city library of Malmö.

In this study we have examined how men and women are heard on Sveriges Televisions program Debatt. Debatt broadcast on Sveriges Televison which is a public service broadcaster. Through the use of a quantitative content analysis and a dialogical approach, we have documented how many men and women who speak, how they speak, how long they have the word and the subjects they will be heard in, in the program Debatt. We have investigated the ten last broadcast programs from the fallseason 2011. Every program is 45 minutes long and contains from two to three discussiontopics each time. By categorizing our survey and enter the result in four different tables, we found that the majority, 63%, of those that are heard are men.

Denna uppsats a?r en studie av hur teckenspra?kiga tar del av det dagliga nyhetsflo?det. Syftet med studien a?r att underso?ka vad teckenspra?kiga tycker om det faktiska utbudet av nyhetsprogram fo?r teckenspra?kiga. Studiens fra?gesta?llningar a?r:Hur uppfylls teckenspra?kigas behov av nyheter idag?Tar de teckenspra?kiga del av nyheterna fra?n Nyhetstecken?Vilken betydelse har public service fo?r teckenspra?kiga?Hur o?nskar teckenspra?kiga att nyhetsutbudet utformades?Tillgodoser nyhetsmedierna teckenspra?kigas behov ur ettdemokratiperspektiv?Att kunna ta del av den samha?llsinformation som finns a?r en viktig del i ett demokratiskt samha?lle.

The main purpose of this master thesis is to investigate in what ways library and public preschool cooperate with families with immigrants background in developing and protecting children's languages and cultures in two districts, HÀssleholmen and Norrby, in the community of BorÄs. I want to investigate the parent's meaning of view according to which roles the libraries and public preschools involvement play. The study is based on qualitative interviews. Nine interviews were undertaken with parents who live in these two districts and five interviews with the librarians and preschool teachers who work in the libraries or the public preschools. The study of relevant literature, which describes topics such as psychological aspects of immigration, facts about children with immigrant's background and their language development and multicultural librarianship, provides a basis for the discussion.

The purpose of this study was to illuminate dentists? work with guarantees. A case study was performed by personal interviews with dentists from both private and public sector. The result showed how dentists work with guarantees and how they motivate their guarantee obligations. We found that service guarantees? shaping and application should be simple and obvious.

The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

The aim of this master thesis?s is to examine what functions writing activities can have in the public library. Some public libraries offer their visitors writing activities, for example courses and camps. The public library is an institution with a particular identity, with special norms and properties which participants within the institution construct and reproduce. The main question of this thesis is to investigate how writing activities can be a part of the public library?s institutional identity and what functions writing activities in the public library can have.

The aim of this thesis is to investigate the points of view of three groups of actors about their local learning center and its collaboration with the library. By interviewing groups of actors from the municipal sector, the library staff and students, I aim to investigate their associations of the learning centre, what kind of services it should offer, and how they understand the role of the library staff in specific collaboration between the public library and the adult education administration. The study design is based on Gunnar Grepperud?s and Terje Thomsen?s three missions for a local learning centre; the mission of a broker, a meeting place and a motivator. I also use Carol Kuhlthau?s levels of mediation as an approach to investigate how the actors want the library staff to work in relation to the centre.

The rise of social media has created an endless source of possibilities for companies to interact and connect with their target audiences. As it is a new channel, companies may experience uncertainty on how to use it to its fullest potential.The purpose of this study is to describe how the Public Service radio channel, P4 Kalmar, use its Facebook page and how its members perceive the communication on this platform. We have also presented recommendations on how P4 Kalmar can improve the relationship with its members. To reach our conclusions we have combined theoretical references with a quantitative content analyze, a survey and qualitative depth interviews.By analyzing our findings we came to the conclusion that P4 Kalmar have to develop a strategy for communicating on social media. But since no general communication strategy for the organization exists they have to develop one before developing one for social media.

The aim of this Masters thesis is to examine how disabled people who receive the shut-in-service in one community define service quality. The purpose is also to examine the shut-in-service and to look at the users' context. Answers are sought to the following questions: - How do users experience the service quality of the shut-in-service? - What kind of service does the shut-in-service offer to the user? - How can the user be described and which are his/her requests? The analysis is based on theory about service quality by Christian Grönroos. The theory makes a distinction between two kinds of service quality, technical vs functional quality, as experienced by the user through the profile of the organization.

We have studied the differences between people debating on a program in apublic service-channel and a privately-owned channel. We have chosen thetwo biggest debate programs, KvÀllsöppet in the privately-owned channelTV4 and Debatt in the public service-channel SVT 1. We have in aquantitative content analysis studied female and male, how many of each thatare participating, how long time they talk in the program and in what rolethey have in the debate. We have studied 10 episodes of KvÀllsöppet thespring season 2010 and compared with Johanna Paulsson & Patrik Rosellstudy ?30/70.

Fler och fler webbapplikationer lÄter sina anvÀndare ladda upp bilder. Ibland behöver dessa bilder manipuleras pÄ nÄgot sÀtt, till exempel förminskas eller beskÀras för att bÀttre passa in pÄ webbsidan. Detta kan göras pÄ flera olika sÀtt men denna rapport behandlar endast ett av biblioteken för bildmanipulation i PHP, nÀmligen GD-biblioteket.Syftet med denna rapport var att hitta eventuella styrkor och svagheter i detta bibliotek gÀllande bildmanipulation. Detta har gjorts genom att försöka skapa, för webben vanlig funktionalitet sÄ som exempelvis tumnaglar, beskÀrning och vattenmÀrkning och sedan dokumentera resultatet.Resultatet av testningen visade att all testad funktionalitet gick att Ästadkomma och slutsatsen som drogs av detta var att GD-biblioteket Àr ett bra val för nÄgon som vill manipulera bilder..

The purpose of this master thesis is to use marketing theory on the library?s activities. The marketing theory used is the 4Ps; product, price, promotion and place, as it's presented by Philip Kotler. Because the library can be seen as a service oriented organization Christian Gronroos theory of marketing in the service industry also has been used. A case study of the public library in Broby was made to illustrate how the public libraries? activities can appear in the light of marketing theory.

Syftet med denna studie Àr att analysera hur SVT jobbar med och anvÀnder sig av förÀndringar i koncept och om detta i sin tur pÄverkar varumÀrket. Vi vill se till det unika i SVT:s situation i och med deras public serviceuppdrag och om detta pÄverkar arbetet med programmen. Vi Àmnar studera detta genom tvÄ av SVT:s mest populÀra program, för att se om vi kan se dem som varumÀrken och vad som förÀndrats efter att framtrÀdande attribut har bytts ut.Vi har i denna studie sett till vad ett varumÀrke Àr, vilka bestÄndsdelar ett varumÀrke har enligt Aaker (2002). Vi ser till hur förÀndringar av ett varumÀrke kan gÄ till utifrÄn Kapferers (2004) modell samt teoretikers ord om icke- kommersiella organisationers svÄrigheter.Empirin Àr hÀmtad frÄn tre olika intervjuer, den första med varumÀrkesansvarig pÄ SVT, den andra med PÄ spÄrets producent och den tredje SÄ ska det lÄtas projektledare. Vi har Àven sett till den information SVT ger ut via sin hemsida och sina public servicerapporter.Vid förÀndringar ser vi att de bÄda programmen förÀndrar med en viss försiktighet och verkar för att behÄlla programmens kÀrna.