In August 2007 we went to New Zealand for a placement at Child Youth and Family Services. There our interest in Family Group Conferences (FGC) took off. FGC is not near as common in Sweden as in New Zealand. Therefore the purpose of this study was to examine how the Social Services in Helsingborg and Höör in Sweden and Belfast in Northern Ireland work with FGC. We had the privilege to go to Belfast in Northern Ireland as part of the project Insight Europe.

The company System Andersson is developing systems for controlling materials and production in industries. They want to add a new service, where parts of those systems are accessible through cell phones.In this paper we are investigating which technology are best suited for this kind of application. And then we describe how we are developing a prototype fort this application, based upon that technology. After investigating technologies such as Java ME, Microsoft Silverlight, and web applications we settled upon building the system as a web application, customized for a mobile environment.To build a web page which is readable by many different cell phones we use the markup-languages which are developed for cell phones. We put much effort in reading about the standards and recommendations for the mobile web, produced by the organizations W3C and OMA.

Nethouse Sverige AB is an IT consultancy in need of a mobile solution to inform participants of in-house events and distribute news to their consultants working in the field. This report  describes the planning and development of such a solution. The result of this thesis is a three system-solution. A mobile application where it is possible to view news and information about in-house events, and also receive suitable notifications, a web service which assists the mobile application by providing the corresponding information and finally a website to manage the information and notify mobile clients..

This is a qualitative interview study of the importance of the non-verbal communication related to the reference situation at public libraries. The experiences of both librarians and users of the reference service have been explored with regards to non-verbal communication. Eight interviews have been carried out. The results reveal that the users and librarians consider that it is important that the librarian find eye contact as well as give affirmation through nodding and smiling. To demonstrate interest and involvement in the questions through attentive listening is also of great value.

Internet Service Providers (ISP) har på senare år etablerat ett ökat antal Wi-Fi Hotspots på publika platser för att erbjuda Internettjänster så som e-post, Web och andra Internet-baserade program, till resande användare. Exempel på dessa platser är flygplatser, skolor, parker och städer. Växjö universitet har valt att bygga etttrådlöst nätverk på campus som man ska påbörja under sommaren 2005. Uppsatsen tar upp detta som fallstudie för diskussion av ämnet..

The financial crisis in 2008, effected companies around the globe and forced them to change their operational strategies, in order to survive. Companies with international links needed to consider external effects and due to that adapt their strategies on a global level. Demands for goods and service were decreasing and companies could only manage the cost during a recession to not face bankruptcy. Organisations need to reconsider their optimal strategy as this will determine their future outcome when managing a crisis as the one in 2008. British Airways - Air Cargo is a global company with an international network which serves about 80 countries, with about 200 destinations.

Background: The real estate market has previously been subsidized by the government. The construction has been characterized by standardization and large scale complex. In the current situation there are other conditions on the real estate market, subsidies do not occur at the same degree and the market is more competitive. Customer influence has also changed. Today the customers want to customize their apartment by personal needs and lifestyle.

The de-regulation of commercial air traffic in the early 1990?s lead to that many new airline companies entered the market. Many of these new actors were low budget airlines which meant that the traditional airlines met a new type of competition. This situation contributed to the fact that ticket prices dropped in many countries. It has become more and more common that the traveller prefers to fly with low budget airlines rather than with the traditional airlines.

Background: The real estate market has previously been subsidized by the government. The construction has been characterized by standardization and large scale complex. In the current situation there are other conditions on the real estate market, subsidies do not occur at the same degree and the market is more competitive. Customer influence has also changed. Today the customers want to customize their apartment by personal needs and lifestyle.

In December 2008 the municipal council in Nybro, decided that the municipality shouldreduce the budget for food service. The budget should be reduced by 2 100 000 SEK.They decided that the children- and education committee, and the care committee would haveto lower their budget with 1 264 000 SEK respectively 636 000 SEK. The change have to bedone under two years, 60 % should be done under 2009 and 40 % under 2010.As a result of the decision, many kitchens have to become kitchens that only serve food, notcook it. This will result in preschool staff and nursing staff take over some of the tasks fromthe kitchen staff. The municipal council also decided that entrepreneurs could take over one(later two) cooking areas.A kitchen that serves food means that there isn?t any cooking involved.

Nivå: Magisteruppsats i Service Management, vårterminen 2007 Författare: Mikael Andersson, Pär Augustsson & Gustaf L Bjerne Handledare: Mikael Bergmasth & Pavla Kruzela Frågeställning: Hur ser förväntningsskapande ut inför resor? Hur ser resenärens syn på relationsskapande ut inom resebranschen? Vilka krav har resenärer på resebolagen, ur ett relationsperspektiv? Syfte: Syftet med vår uppsats är att undersöka vilka faktorer som påverkar förväntningsskapandet samt vilken inverkan förväntningar har på den upplevda kvaliteten..

The study aims to describe and analyse the relationship between norm and practice regarding social services casework on honour-related problems. The relationship between norm and practice involves the difference between the way it is intended that social workers shall operate in these cases and how they perceive that this works in practice. We interviewed two focus groups of eight Swedish social workers, four in each group. We also held an individual interview with a social services business developer. Focus group interviews were based on two vignettes; one depicting an honour-related case and the second an "ordinary" case.

In today's society there are a lot of offers towards consumers, where they actively have to choose the most appealing offer. In order for an offer to be attractive it must add value in line with the customers demand. Also, it requires that the offer provides a sufficient level of attraction so that the customer selects the particular product/service over another. Furthermore, each offer must exceed the expectations of the visitors to an event, so they feel that the event is something "extraordinary". We have chosen to study how LHC (Linkoping Hockey Club) works with marketing in order to improve the overall customer experience.

Medias rapporter om nedskärningar i välfärd och service, inte minst på Sveriges landsbygd, kommer allt tätare. Allt fler bygder väljer nu att ta aktiv del i att kompensera för dessa och gjuta nytt liv i bygden, bland annat genom att starta lokala utvecklingsbolag i en ny form av aktiebolag med särskild vinstutdelningsbegränsning (svb). I denna kandidatuppsats inom ämnet landsbygdsutveckling undersöker jag utvecklingsbolagens lokala roll och hur de kan förstås i förhållande till det senmoderna samhället. Frågan har undersökts genom en kvalitativ intervjustudie i sörmländska Stavsjö där engagerade bildat bolaget ?Kiladalens utveckling? och genom mitt deltagande i en nationell träff för så kallade svb-bolag.

The term "Project" have become a growing work model that exist in almost all bransches. A project is a work effort made over a finite period of time with a start and a finish to create a unique product, service, or result. Science shows that time limitation has an impact on humans to perform under pressure, which challanges the contributor to deliver. This report contains an examination about project management, both coming from scientific results and an external business. The point of this study is to bring ideas of improvement, which can make the work method more effective in this company..