The aim of this master thesis is to measure library service quality in two groups of libraries, newly developed and well established, and to see if there are any differences in the users perception of the dimensions in LibQUAL+. The thesis also examines the different perception of quality for the user groups: undergraduate students, graduate students, and faculty. Another approach is to test the Swedish translation of LibQUAL+. Different theories on service quality are presented but the main theories are from the marketing perspective. The grounding and development of LibQUAL+ is described as well as the use of the instrument in different libraries.

Bakgrund:Senaste tiden har konkurrensen hårdnat för att locka invånare, företag och investerare till städerna. Detta har gjort det allt viktigare att utmärka sig som en attraktiv plats att bo på och leva i. Städer profilerar sig alltmer genom platsmarknadsföring. Däremot skiljer sig tillvägagångssättet och samarbetet inom planeringsgrupperna av det strategiska marknadsföringsarbetet.Syfte:Med studien vill författarna studera FMJ:s samarbete mellan privat och offentlig sektor samt om de enskilda intressenternas verksamhet påverkar det gemensamma arbetet inom FMJ. Författarna kommer samtidigt att undersöka om intressenterna anser att FMJ har uppnått de riktlinjer och mål som har tagits fram.Metod:Författarna har valt att genomföra en kvalitativ fallstudie i form av samtalsintervjuer.

The demand for shopping centers has increased in recent time and more shopping centers have been built. To become competitive shopping centers has evolved to become more than just a place for shopping. In the recent past Galleria Duvan in Karlstad has been run by foreign owners who has not been involved or renovated the shopping center. During the spring of 2011 AlbérFastigheter bought Galleria Duvan and they are now renovating and negotiating new deals with the tenants. Our problem has led us to the following question: How can a centrally located shopping center, such as Galleria Duvan, develop a strategy to strengthen their position on the market.

Since 2007, I´ve been working in the steel industry in a place called ?SSAB?. That?s why itseemed right to contact them for this thesis.The SSAB concern is global, but SSAB Sweden involves raw steel producing in Luleå, heavyplate producing in Oxelösund, and sheet metal producing in Borlänge..

This study takes place within a publicly owned art producing organization and dwells on the problems of a change process that the organization was involved in. Both leaders and staff were disappointed by the way the change process had developed. The management team explained the outcome by referring to the uniqueness of working with artists who constantly put their own personal objectives before the benefit of the whole. The aim of this study is to find a complementary explanation to the one the management team provided us with; an explanation that can help in the understanding of the dynamics of a change process. Can perhaps theories on information, communication and change processes give an alternative explanation to why the change process faltered? To investigate this, we have used a qualitative single case study.

This thesis studies if public libraries in Sweden have taken part ofinformation regarding the Swedish government policy that publicareas are to be made accessible by 2010. Also studied is thesignificance of information and resources on the execution ofaccessibility adaptations at public libraries.The analysis uses Lennart Lundquist?s theory of implementation ofpublic policies, that the person executing the policy needs tounderstand, be able to and want to in order for the policy to besuccessfully executed. The study was carried out through a surveyand the thesis focuses on the factors of understanding and beingable to.The survey was sent by email to all 290 municipal libraries inSweden with an answering frequency of 65%. The results arepresented in table format with explanations.The thesis finds that a clear majority of respondents have hadaccess to information about accessibility adaptations, but thatmuch fewer consider the information clear enough.

This paper examines the texts written on shards from wine-jars found at El-Amarna, Tutankhamuns tomb (KV 62) and Deir el-Medina. Information concerning the administration of wine and its production, found in these texts, is examined. Wine was an important element in Egyptian society and a common iconographic motif in tombs at Thebes during New Kingdom.A survey on previous research on the subject is presented. This is followed by analysis of the different reoccurring elements found in the texts. A definition of the standard formulation of the wine jar label texts is given and the minimal level of information needed for the administration of wine production and distribution is identified. The chapter of the analysis deals with the various types of information given in the label texts, such as date, wine classification, and function.

 This essay is a study of whether Japan is secularized on an individual level or not. It is written with the aim of examining if secularization on an individual level has taken place in Japan, and if so, is it possible to make a comparison to Europe and the USA.Key words: Japan, Secularization.

The competition between the Swedish municipalities has increased as the world has become more globalized, which means that they need to become more attractive for sustaining sound finances and not to find themselves to have a downward trend. One possibility to show the attractiveness of a place is by using place marketing and therewith attaining a stronger brand position. There are 20 suburban municipalities in the county of Stockholm, of which six are multicultural or are having a minimum of 20 percent immigrants among the residents. These immigrant areas are segregated based on class, income and culture. Problems associated with these areas have historical aspects that dates further back than modern immigration does.

This study departs from Gállok, an area 40 kilometres northwest of the city Jokkmokk, in northern Sweden. This is a place to which local people and Saami reindeer herders have material interests and emotional bonds. The mining company JIMAB wants to prospect for extracting minerals from this area. In the summer of 2013 local people, Saamis and environmental activists gathered in Gállok in order to protest and make resistance against these plans. Activism was made, debate articles were written, demonstrations were organized and information about what was going on in Gállok was shared through social media.The aim of this study is to examine the cultural processes of the anti-mining movement, in particular the happenings in Gállok in summer 2013.

Frågeställningar:På vilket sätt påverkas personalens arbetsmotivation av personalkostnadsbesparingar?Vilken betydelse har arbetsmotivationen vid personalkostnadsbesparingar för det finansiella resultatet på kort och lång sikt?.

With increased need for flexibility in timber deliveries, forest roads become an important factor. The disintegration of roads during the spring season can be avoided if it is possible to rule cutting areas to stands with good carrying capacity along roads with good carrying capacity. The goal with this work was to create a method to find the stands with high carrying capacity located near roads with high carrying capacity, and select them into a collection file. The method was based on Esri ArcGIS 9 and the tables that follow within that program. The method resulted in four different themes: 1. Collections with GYL 100 that cross the bufferzon for 0, 1, 2 and 3 class roads. Result 36 collections. 2. Collections with GYL 100 and 200 that cross the bufferzon for 0, 1, 2 and 3 class roads.

This paper examines the structure of The Golden Notebook and in which way it reflects thethemes in the novel. This paper also describes the context of the 1960`s in which a certaintype of ideas were developing and wants to place The Golden Notebook in this context. Finallythe paper investigates what can be understood by reading the novel as a part of that context..

Worldwide result over internetusers show that Sweden internet users comes at third place. The technological development has been explosive. Individuals can with the help of technology live some, in other cases all their social lifes through social media. Therefore organizations has a lot to gain by using social media to interact and start up dialogue with their audicence. There are different views whether a civic society has developed on internet or not.

This thesis work was made to optimize the writing of the construction specificationsat FKA. These construction specifications are created before each plant modificationsthat is started because requirements from the Swedish radiation safety authority(SSM) and internally on Forsmarks nuclear group as constructions / implementationdocumentationThe study was done through seven interviews of two people at three different groupsinvolved in the construction specification and an interview from the group accreditedverification. The four selected groups were selected through an extensive analyticalwork resulted in an elimination matrix where these four groups was considered to bemost involved with the construction specification.The questions asked to these individuals were based on the instructions and sampletext that are described in the construction specification. To ensure the quality of thethesis were to limit itself to the chapters that were considered most relevant toimprove. The analysis revealed a number of points that should be improved, partlyinto the routines when writing the construction specification and when ether sampletext or suggestions should be changed and complemented.