Background: Rheumatoid arthritis is a common disease worldwide. The disease is described as a chronic inflammation that afflicts mainly the joints, the tendrons and the synovial joint. The inflammation breaks down cartilage, ligaments and bone. When the patient gets the diagnosis he/she frequently reacts with chock, denial or/and dissociation. Active support from the nurse can have an important impact on the patient in accepting and processing that he/she suffers from disease.

The study's purpose is to describe students' experiences of help and support in mathematics. To investigate this, I adopted the questions: What does it mean, according to the students, to get "help and support in mathematics?" Are there differences in the description of help and support depending on the age of the students? What different kinds of help and support do students feel that they get from their math teachers? What different kinds of help and support would they like to have? The study is based on a qualitative method, group interviews, with three groups of students, one from each stage of primary school in one municipality in Sweden. The students were at the time of the interview in grade 3, 5 and 8. The interviews were analysed from a sociocultural perspective. The results show that what the students primarily consider as the meaning of help and support it is to get individual support from their teacher.

This study will examine if caregivers, working with people with dementia problems, is in need of support and in what way they see how the support should be designed. Previous research shows that there are many factors in elderly care that affect all of the caregivers. Working with people in this sort if dependence, requires a lot of the caregivers, both mentally and physically. To study if the caregivers consider themselves to be in need of support, and in what way they see how the support should be designed, the study employs a qualitative approach using to types of interviews, one focus group with four assistant nurses, and two individual in-depth interviews with the administrative personnel and one nurse. The results show that the need for support for the caregivers exists. Caregivers working with people with dementia problems, daily face difficulties, some more difficult to handle than others.

Effektiv kundsupport har blivit allt viktigare och studier visar på att de kunder som lämnar företag gör det till följd av dålig service. Anledningen till att uppsatsgruppen valt Customer Relationship Management (CRM) som ämnesområde är på grund av egna erfarenheter och upplevelser av dålig och opersonlig kundsupport. På grund av detta finner uppsatsgruppen att det är intressant att undersöka hur företag hanterar kundsupport och hur informationsteknik (IT) kan stödja denna verksamhet. Uppsatsen är skriven ur ett deduktivt angreppssätt som kännetecknas av att empirisk data testas mot befintlig teori. Det empiriska materialet samlades in genom att intervjua fem företag som bedriver support med stöd av IT.

The aim of this qualitative study was to examine bereaved individuals? experiences of support from their social networks and participation in support groups. The theoretical framework is based on theories about social support and parts of the attachment theory. Data were collected from four interviews and analysed by the study?s theoretical framework.

The aim of this study was to examine how heads of unit in charge of personal assistance (PA)for the disabled experience and handle ethical dilemmas and situations within theirworkgroups when The Work Environment Act and The Swedish Act Concerning Support andService for Persons with Certain Functional Impairments collide with each other. The methodof the study was to use semi-structured interviews based around three main topics; the head ofunits opinions about the value and purpose of The Work Environment Act in theadministering and implementation of personal assistance services, the problem solvingprocess and the head of units own individual experiences of ethical dilemmas or workenvironment-related conflicts or situations within their workgroups. Four heads of unit wereinterviewed for this study. The results of this study showed that the interviewed heads of unitexperienced a lack of clear and factual information about how they were meant to solvedilemmas emerging from the two laws conflicting with each other regarding the rights of thecare recipient to layout their personal assistance to their liking, versus the rights of thepersonal assistant to have acceptable working conditions. The heads of unit could not rely onlegislation and/or other specific directive documents when work environment-relatedproblems arose.

Framför dig har du nu en studie som berör ämnet självbestämmande ur ett personalperspektiv. Studien bygger på en kvalitativ ansats där empirin har samlats in med hjälp av semistrukturerande intervjuer. De frågeställningar som ställs i denna studie är: Hur kan personal som arbetar med personer med funktionsnedsättning i sitt professionella förhållnings- och arbetssätt ta hänsyn till den enskildes rätt till självbestämmande? När personal och den enskilde har olika åsikter om vad som ska bestämmas för den enskilde, hur utvecklas då rätten till självbestämmande för den enskilde? Vilka normer och värderingar kan bli dominerande från personalens sida när oenighet uppstår mellan personal och den enskilde om vad som ska bestämmas för henom?Det viktigaste resultatet från denna studie är att personalen upplever en svårighet i att den enskilde ska bestämma själv och samtidigt få stöd och hjälp..

Every six baby that is born gets colic. It means that the child cries for at least three hours three days a week. For the child?s parents this is one big strain and feelings like despair, helplessness and isolation are common. The nurse?s task is to support the parents through respectful and empathic actions in order to relieve sufferings and increase their feelings of confidence.

The aim of this study was to examine former criminals? experiences of help and support of importance to leave a criminal life style. The study consists of six interviews with former criminals and earlier studies on the subject. These studies show that relapse in crime are most common among those who are socially excluded from society. They also show that important factors to end a life in criminality are for example a supportive social network.

The aim of this qualitative study was to examine bereaved individuals? experiences of support from their social networks and participation in support groups. The theoretical framework is based on theories about social support and parts of the attachment theory. Data were collected from four interviews and analysed by the study?s theoretical framework.

Social support is important for adults well-being, quality of life and self-esteem. The nurse should respond to the patient's care needs, knowledge of social support for young people with chronic diseases is therefore important. The purpose was to investigate who or which ones provide social support for young people with chronic diseases and what social support contributes to. A descriptiv design where used. The literature search in the database Medline via Cinahl resulted in twelwe articles.

This study examines the opinions of social workers regarding the social networks of people with a substance addiction. The intention was to get a more nuanced understanding of what characterizes a positive or negative social network, as well as which functions different types of social networks serve. Data were collected through qualitative interviews with seven social workers. More specifically the social workers were oriented towards working for social services with clients that struggle with substance abuse. The empirical material has been analyzed with a thematic analysis.

Abstract Background: More and more people receiving palliative care in the home, leading to increased responsibility for the next of kin. Being a caregiver and at the same time next of kin is a complex situation for everyone involved. Next of kin´s everyday life changes drastically when everything revolves around the one who is seriously ill.Aim: To describe next of kin´s experiences of being caregivers to a palliative sick person at home. Method: A literature review in which eleven qualitative scientific articles were analyzed and summarized. Results: The results revealed three themes; experience of support, experience of changes in life and experience of strategies.

This qualitative study is about motivation and experience of support among non-kinship fosterparents in a child welfare agency (NGO), in Paraguay. The empirical data where collectedthrough out six semi-structured qualitative interviews, with totally eight foster parentsparticipating. The aim of the study was to describe and analyze what motivates foster parentsand how they experience support from their formal and informal network. Further theobjective was to investigate how support (may) affect motivation and enable good foster care.Theoretical concepts such as solidarity, intrinsic and extrinsic motivations as well as socialsupport where used to analyze the data.The results show that there are many different motives and motivations (intrinsic andextrinsic) that correlate in the decision to become and continue to be a foster parent. Amongthem social involvement, the wish to make a difference in a child?s life, have something tooffer as a family and personal satisfaction seems to be the most frequent reasons.

Abstrakt Titel: SäljstödNivå: KandidatuppsatsFörfattare: Fredrik Palmé och Niclas ÖstlinHandledare: Jens Eklinder Frick och Jonas MolinDatum: 2015 - januari Syfte: Tidigare forskning har visat att det finns lite eller ingen interaktion mellan säljstödsstrukturerna Self-Support, Core-Team Support och External-Support. Syftet med denna studie är därför att öka vår förståelse kring säljstödsstrukturer och se om det finns ett samspel mellan dem och om de kan kombineras, samt öka förståelsen för de fyra underliggande dimensionernas (workload, complexity, prequalification och customization) påverkan på valet av säljstöd.Metod: Studien är designad som en fallstudie med en kvalitativ ansats och ett hermeneutiskt perspektiv. Den teoretiska referensramen samlades in med hjälp av deduktion och det empiriska materialet samlades in genom semi-konstruerade intervjuer. Resultat och slutsats: Studien indikerar att det finns ett konstant samspel mellan de tre olika säljstödsstrukturerna. Valet av säljstöd beror  på säljarens upplevelser av de fyra dimensionerna och Self-Support, Core-team support och External-support är ofta kombinerade för att erbjuda det mest lämpliga stödet vid rätt tidpunkt. Förslag till vidare forskning: Eftersom ett av företagen var under omstrukturering och led av viss personalbrist, finns det möjligtvis en skillnad i appliceringen av säljstöd i ett företag som har lämplig mängd personal. Det vore även intressant att se vilken påverkan kommunikationen i ett mer centraliserat företag hade haft på valet av säljstöd. Uppsatsen bidrag: Studiens bidrag är den ökade förståelsen kring samspelet mellan olika säljstödsstrukturer.