Title: Time to renovate ? The effect of communication on the relationship between company and customer in a change situationCourse/subject:Busniess administration, Leadership, 15hpAuthors:Fredrik Elghag, Ossian OlssonTutors:Ingemar WictorKeywords:The Million Programme, Communication, Relationship Marketing, Tentant, Landlord.Problem formulation:How does communication affect the relationship between company and customer in a change situation?Purpose:Examining how different parts of a communication process affects customers trust, commitment and loyalty to their company.Theoretical framework:The starting point for the study?s theoretical perspectives have been Morgan and Hunt?s (1994) previous studies on relationship marketing and Laswell?s (1948) communication model.Methodology:The paper is performed with a qualitative research approach and a deductive approach to answer the research question. Personal interviews were conducted with four employees in real estate companies and two tenants in each company stock.Conclusion:We have found that communication affects the relationship between company and customer. Tentants have experinced credibility of businesses is important for them to have a confidence and loyalty in the relationship. .

På regeringens uppdrag har Livsmedelsverket och Statens Folkhälsoinstitut tagit fram ett underlag till en handlingsplan för goda matvanor och ökad fysisk aktivitet i befolkningen eftersom det har blivit ett samhällsproblem med fetma och ökad vikt bland barn och vuxna. Syftet med detta arbete är att undersöka och beskriva hur pedagoger ser på barn och mat. Finns det olika tankar och synsätt? Hur viktigt är det med regler när det gäller mat? Hur mycket ansvar ska pedagogerna ha när det gäller vad barnen ska äta på förskolan. Hur mycket inflytande ska föräldrarna ha när det gäller vad det serveras för mat till deras barn? Jag tog kontakt med en förskola i Malmös stadsdel centrum och intervjuade åtta pedagoger om deras syn på barn och mat.

This Masters thesis investigates user education at academic libraries. The increased demand on students to keep themselves updated in the information society of today urges libraries to develop their user education, concerning both content and teaching strategies. The aim of this study is to examine user education at academic libraries, and the approach of librarians in their teaching. The research questions address how librarians implement the user education and what they focus on. We also want to explore what differences and similarities there are between the user educations, and if anything could be further developed within them.

The purpose of this study was to illustrate a parental perspective of children´s participation and quality of live through personal assistance. Important aspects of parents' experiences were highlighted based on how they experienced participation and quality of life for their children. We chose to use a qualitative approach in the form of four individual interviews with parents from different municipalities in central Sweden. The study was conducted with a narrative approach in which we used a holistic perspective. Parents' experiences were highlighted over time to create a complete picture.

Title: Time to renovate ? The effect of communication on the relationship between company and customer in a change situationCourse/subject:Busniess administration, Leadership, 15hpAuthors:Fredrik Elghag, Ossian OlssonTutors:Ingemar WictorKeywords:The Million Programme, Communication, Relationship Marketing, Tentant, Landlord.Problem formulation:How does communication affect the relationship between company and customer in a change situation?Purpose:Examining how different parts of a communication process affects customers trust, commitment and loyalty to their company.Theoretical framework:The starting point for the study?s theoretical perspectives have been Morgan and Hunt?s (1994) previous studies on relationship marketing and Laswell?s (1948) communication model.Methodology:The paper is performed with a qualitative research approach and a deductive approach to answer the research question. Personal interviews were conducted with four employees in real estate companies and two tenants in each company stock.Conclusion:We have found that communication affects the relationship between company and customer. Tentants have experinced credibility of businesses is important for them to have a confidence and loyalty in the relationship. .

Det finns en problematik kring anmälningsplikten för pedagoger i förskolan i mötet med barn som utsätts för våld i hemmet. Studier pekar på att pedagoger i förskolan i låg utsträckning anmäler till socialtjänsten där det borde ha skett.Syftet med denna studie var att undersöka och belysa pedagogers syn på mötet med barn som utsätts för fysiskt våld i hemmet samt att förstå vilket eventuellt stöd pedagogerna anser de behöver i mötet med barn som befinner sig i riskmiljön att fara illa på grund av fysiskt våld i hemmet.Studien är en kvalitativ undersökning med pedagoger. Metoden vi valde att använda oss av för insamlingen av data bestod av kvalitativa intervjuer. Vi genomförde intervjuer med sex pedagoger som har arbetat olika många år inom förskoleverksamheten.Resultatet av studien visar att pedagogerna har olika erfarenheter kring barn som misstänks fara illa av fysiskt våld i hemmet. Relationer framstår som en avgörande faktor i mötet med nämnda barn.

Mathematics is a central topic in today?s society. There are many different approaches each teacher has their own way. In this essay, I compare four teachers? mathematics teaching in two different countries with regard to ways of learning, particularly in the four operations.

When single-family lots are valued for development of new residential areas,the valuation is influenced by several factors. The valuation is a matter ofdefinition that varies according to its interpreter. Previous research conductedin other countries, has identified a number of value-influencing factors. Thesefactors are the basis for this study.The study's purpose is to highlight the value-influencing factors thatcustomers value and are looking for in the choice of single-family lots. Thestudy also seeks to determine if there is an unknown difference between howprofessionals and clients value single-family lots.The study showed that the value factors considered important for customersand also professionals are consistent and applicable with the factors reportedfrom previous research.

The aim of the study is to examine which present conceptions of sexuality there are in treatment of substance abuse for men. The intention is to examine how staff members in these environments perceive clients? sex and sexuality as well as studying if and in that case how they work with sexuality in treatment. A qualitative method formed the methodological approach and semistructured interviews were carried out for the collection of data. Four staff members from two different treatment institutions for substance abuse were interviewed.

The information technique is developing at a fast pace and almost all new technique is being welcomed with opened arms. The newest on the market is the tablet device, it´s a device used for surfing the web, sending email, watching movies and playing games. It is now also being used in some schools for educational purposes. My research goal has been to find out how the teachers feel about using the tablet device for educational purposes. I have conducted interviews to find the answers to my questions.

This report describes an interview study of Swedish elementary school teacher?s view on stu-dent influence. The objective is to find out about teachers' approach to student influence, what do they think happens with students that are allowed to influence and what are the negotiables and non-negotiables when it comes to student influence in elementary education? And do the teachers really want their students to have influence?According to the official policy documents for the Swedish school system the Swedish school shall work towards a democratic school. Not only should the students be educated about de-mocracy but they should also learn to use democratic values and processes.

The purpose of this thesis is to outline an appropriate model in order for companies to successfully act and compete physically as wholesalers at the same time as acting on the virtual market by selling directly to the end consumer. The approach of this thesis is hermeneutical and abductive with elements of hypothetically deductive approach. Our research has a qualitative research strategy based on case studies and interviews as well as on secondary data. Interviews were conducted with the case company JaymJay Wear AB as well as with other companies, so called mini cases. The secondary data consists mainly of textbooks, web sites and journals.

1.1 billion people are today living without sustainable access to improved water. The debate over the water sector has been dominated by the discussion over whether public or private actors are the most competent to manage it. In this paper the arguments pro and contra the two positions are presented to try to overview the debate and to try to find new ways to approach the question of the people living without clean water. By examining possible alternatives towards the discussion of public and private actors, it might result in some new approaches on how to move closer towards a solution. One alternative is local, small- scale projects which focus on the situation of the targetgroup in most need.

Problem The culture sector is characterized by qualitative goals which raise questions such as how do you measure culture and what is ?good? culture? Both the goals and the measurements tend to result in subjective judgments, which according to the theory make result control inefficient. Yet, result control is frequently used in the culture sector; which leads up to our research question: What characterizes the problems of result control in the culture sector?Purpose The aim of this study is to make a survey of how the Gothenburg Opera works with result control and follow-up. By defining how it tackles the different problems, which could arise with result control in a non-profit organisation, we aim to map how the problems regarding result control are characterized in the Gothenburg Opera.

Denna uppsats handlar om religiös slakt och hur etiskt försvarbara den judiska kosherslakten och den muslimska halalslakten är, detta utifrån ett människorättsperspektiv i jämförelse med ett djurrättsperspektiv. Uppsatsen utgår till stor del utifrån författaren Martha C Nussbaums teorier kring människors rättigheter och djurs rättigheter, där hon i båda ämnena tar upp ?the capability approach?, som handlar om vad varje människa och djur som ett minimum, för vad ett värdigt liv kräver, har rätt till. I uppsatsen finns även avsnitt om kosher- respektive halalslakt samt ett kapitel om jordbruksverkets syn på konventionell slakt och dess innebörd men också deras syn på kosher- och halalslaktI analysen, analyseras de olika delarna för att försöka hitta svar på min frågeställning. Analysen inleds med ett människoperspektiv utifrån, ?the capabilities approach?, där jag analyserar konsekvensen av ett förbud mot kosher- och halalslakt.