As IT service departments in organisations are becoming more complex and customised, the indirect costs are increasing in relation to the total costs. The difficulty of fully estimating and identifying the spread of the cost in the IT service department is increasing. As a result, firms tend to budget the business unit as a total cost rather than as a spread of defined costs. In order to deal with this challenge an ABC calculation will be applied. The Time Driven ABC model will be conducted in OMX´s Servicedesk unit within the IT services.

Background: It is required that health care professionals continuously work with patient safety and quality improvements, and the skills of registered nurses are significant in this work. However, quality improvement also requires commitment and knowledge about how to improve health care and ensure patient safety. There is a lack of studies that highlights the importance of supportive functions for this work. Nurses in clinical settings can be utilized as facilitators that make things easier for other health care professionals who are engaged in quality improvement and patient safety. In order to gain understanding about the significance and needs of nurses with a role of facilitator, it is urgent to learn from their experiences of facilitating quality improvement in health care.Aim: The aim was to study nurses? experiences of facilitating quality improvement of nursing care, patient safety and multi-professional collaboration in health care.Method: Semi-structured qualitative interviews were performed with ten registered nurses who had experience of being in the role of facilitators.

The purpose of this study was to examine how the genrebased instruction applied in multicultural classrooms. My observations were carried out in three different classrooms, whit the educators constantly working on language development off the students. Two observations were carried out in Swedish, with a teacher of Swedish as a second language and the Swedish-teacher working with students together. In these two lessons in Swedish, I took away from Pauline Gibbons model, while the third lesson in civics I assumed from Eija Kuyumcu genre model. Both models are based on the Australian research around the genrebased teaching.

This bachelor thesis has the purpose to visualize and document the air movementsprovided by different ventilation principles in an operating theatre. The visualizationwill be made as simple as possible in a physical model. The model and thedocumentation should be able to use in educational purposes.The study is based on the two most common systems for airflow, currently used inoperating theatres. The first principle is displacement ventilation in which the air issupplied at low velocity along the floor. The second principle is vertical parallel laminarairflow in which the air is compressed like a piston from ceiling to the floor.A review of literature resulted in the choice of size, design, and scale factor for themodel, as well as choices of ventilation principles and airflows.

Reumatoid artrit är den dominerande sjukdomen inom svensk reumatologi och i Sverige har cirka 0,5-0,75 % av den vuxna befolkningen denna sjukdom. Syftet: denna litteraturstudie belyser sjuksköterskans omvårdnadsroll och patientens upplevelse av sin sjukdom. Metoden: en litteraturstudie baserad på elva artiklar som uppfyllde kravet på vetenskaplighet. Resultat: sju subteman identifierades efter analysen av artiklarna utifrån delsyftena sjuksköterskans roll samt upplevelsen av att vara en reumatoid artrit patient. Resultatet visar att sjukdomen påverkar patienter fysiskt, psykiskt och psykosocialt.

With background in the rapidly growing need to find solutions for sustainable energy production and the increasing interest for wind power, this report was written. With take-off point from the wind power plant Big Glenn, which has been built in the harbour of Gothenburg, a model of the adjacent power grid has been created in Simulink/SimPowerSystems. Parameters for the power grid and its components has been provided by Göteborg Energi Nät, that has also been the supplier of measurement data of produced power, the power need from loads in the vicinity, voltage levels, current values and also the variation of power factor at the wind power plant.The SimPowerSystems model has been used to perform simulations of power flow in the grid. These simulated values have then been compared to the measured values to verify the functionality of the model. Further, the model has been used to perform simulations of a grid fault, which causes a voltage drop.

The role of small businesses is fundamentally important for the economic development in countries. Within this context, business incubation is used as an entrepreneurship development instrument to promote and support new firms in the early stage of their existence. However, research in the field tends to disregard the perspectives of incubatee entrepreneurs. The performed investigation is based on interviews with entrepreneurs from two different business incubators at Swedish universities. This study uses a Situated Learning Theory (SLT) as a theoretical framework, to examine the entrepreneur's experience of the learning environment in a business incubator.

This bachelor thesis has the purpose to visualize and document the air movementsprovided by different ventilation principles in an operating theatre. The visualizationwill be made as simple as possible in a physical model. The model and thedocumentation should be able to use in educational purposes.The study is based on the two most common systems for airflow, currently used inoperating theatres. The first principle is displacement ventilation in which the air issupplied at low velocity along the floor. The second principle is vertical parallel laminarairflow in which the air is compressed like a piston from ceiling to the floor.A review of literature resulted in the choice of size, design, and scale factor for themodel, as well as choices of ventilation principles and airflows.

Humor har i omvårdnaden ingen erkänd roll som förhållningssättoch har sedan länge blivit förbisett. Humorns flerapositiva effekter för relationen mellan sjuksköterska och patientgör att detta är ett ämne som bör uppmärksammas ytterligare.Syftet med litteraturstudien var att belysa sjuksköterskansanvändande av humor i mötet med patienten för attstärka omvårdnadsrelationen. Studien genomfördes som enlitteraturstudie och är baserad på tio vetenskapliga artiklar.Resultatet visar att humor är betydelsefullt för att skapa ochunderhålla relationen mellan sjuksköterska och patient samtatt humorn alltid bör utgå från patientens upplevda situation.När humor används i omvårdnaden är det viktigt att sjuksköterskanhar i åtanke i vilket syfte humorn används så att hälsaoch livskvalitet främjas. Fortsatt forskning inom ämnetbör fokusera på att ta fram mer vetenskaplig evidens förhumorns effekt för relationen mellan sjuksköterska och patientoch även forskning på om humor kan användas merkonkret som omvårdnadsåtgärd behövs..

A growing interest for the climate and the environment has led to an increased interest forenvironmentally friendly and renewable energy sources, such as biogas. Planning new biogasplants requires a decision basis including facts about approximate amounts of biogas possibleto produce at the plant. The purpose of this thesis is to develop a model that calculates theapproximate biogas and digestate production from a planned or existing biogas plant.Developing the model required a literature review and studies of calculations concerningbiogas and digestate production performed by WSP Sweden AB. As a complement to themodel development, facts about substrates for biogas production were compiled through aliterature review. In addition the methane potential from selected materials was determined bybatch experiments.

Sexual dysfunctions concerning women with multiple sclerosis (MS) are common. Since the disease preferably affects young individuals when establishment of family occurs, the result of these problems have a great impact on the individual and her family. The purpose of this literature review is to throw light upon these problems and respond the questions if the nurse may be the right person to give sexual counselling and in which way this may be done. The theoretical framework was Antonovsky´s concept "sense of coherence". The result is presented in four themes: bodily aspects, social aspects, information/counselling, and practical implications for nurses.

This report describes a study aimed at uncovering flaws and finding potential improvements from when the modelling tool EAAT is used in conjunction with the modelling language CySeMoL. The study was performed by developing a framework and applying it on CySeMoL and EAAT in real life context networks.The framework was developed in order to increase the number of flaws uncovered as well as gather potential improvements to both EAAT and CySeMoL. The basis of the framework is a modified version of the Quality in use model from ISO/IEC 25010:2011 standard. Upon the characteristics and sub characteristics of this modified model different values for measuring usability where attached. The purpose of these values is to measure usability from the perspectives of both creating and interpreting models.

Studies show that older is an increased proportion patients in hospital and that it is a patient group that can be difficult to communicate with because of older patients' often multiple disease picture. Relatives to the patient can be help for caregivers in the communication and the care of the patient. The aim with the study was to examine relative's experience of participation, meeting/support, accessibility and information on a geriatrics rehabilitation care unit. The study had a descriptive design and was designed as a questionnaire study. It was implemented on one geriatrics rehabilitation care unit on the countryside in central Sweden, belong to Uppsala University hospital.

Befolkningen i Sverige blir alltmer mångkulturell. Detta bidrar till att hälso- och sjukvårdspersonal möter fler patienter med en annan kulturell bakgrund. Kommunikationen är ett viktigt hjälpmedel för sjuksköterskan i omvårdnadsarbetet och det kan därför leda till allvarliga konsekvenser när sjuksköterska och patient inte förstår varandra. Syftet med studien var att belysa sjuksköterskans erfarenhet av kommunikation med patienter med olika kulturella bakgrunder i hälso- och sjukvården. 12 kvalitativa artiklar ligger till grund för denna litteraturstudie.

Varje år insjuknar ca 25-30 000 människor i stroke i Sverige. Sjuksköterskan måste ha i beaktande att dessa patienter kan ha kommunikationssvårigheter av olika grad. Syftet med studien var att undersöka och beskriva hur sjuksköterskan ska gå till väga när hon ska kommunicera med en patient som har fått diagnosen stroke. Resultatet visar att sjuk-sköterskorna ofta saknar kunskap i hur hon ska agera och bete sig när hon kommunicerar med en patient som fått diagnosen stroke. Brist på tid är också ett vanligt förekommande problem som gör att sjuksköterskan helt enkelt inte hinner lägga den tid som krävs för att kommunicera med den individ som insjuknat i stroke.