Problem formulation: What factors influence the customer?s choice of bank? How is the customer loyalty towards the customer?s current bank?Purpose: The main purpose is to see what factors are definitive to the customer?s choice of bank and how strong the customer loyalty is towards the bank. It is also interesting to see whether customers who are satisfied with their current bank may still consider switching to something else.Method: The method is both qualitative and quantitative methods of data collection, with main focus on a quantitative survey. The qualitative part consists of interviews with a smaller focus group to receive a deeper insight of the consumer?s thoughts regarding the main purpose and problem formulations.Conclusion: The main factor when choosing a bank is recommendations from family or friends.

Background:A trauma is a potential life threatening state which demands special resources and optimal care. Trauma doesn't just mean physical violence against the body, it can also put the patient in a psychological crisis. The trauma care in the emergency department is a short and intensive assessment between the patient and the emergency staff, where there is a risk that the patient may feel exposed and uncomfortable. For the nurse to be able to provide security and meet the patients' needs of well-being during the trauma care, the nurse has to try to understand the patients' needs and experiences. Aim: The aim of this study was to illuminate the patient's experiences during trauma care in the emergency department.

 The english name of this essay is ?One man among many women?. This essay takes its starting point in the situation today with few male teachers in the earlier years of elementary school. I have decided to look at the small group of males that actually started the education to become teachers and why they did it when the profession as teacher today is low-paid, low status and is a profession with a large dominance of female teachers. I have chosen to write about this because of the importance for the children to meet both men and women as teachers in the early schoolyears.

Background: A nurse who is working in the health care is expected to show the best side for other people. An emotional work demands a lot of the role of a nurse, when she has to deal with her feelings after the given situation to satisfy the patient.Aim: The purpose of the study is to seek understanding of what nurses perceive to be the essence of the emotional work in health care. The study also wants to understand what factors could affect the meeting both positively and negatively between nurse and patient in social interactionMethod: The study?s methodology is qualitative with phenomenological-hermeneutical approach to seek understanding of the six interviewed nurses lived experiences and the experiences of the emotional work.Results: The result has four main themes developed: Emotional management, to consider the patients existential needs, meeting the patient and to do something meaningful.Conclusion: The essence of the perceived emotional work for nurses is emotional transformation where the nurse changes her feelings by acting according to the situation in the meeting with the patient. It is important that nurses reflect in the work so they do not take their work home and become exhausted and burn out.Keywords: Emotional labour, emotional management, patient encounter, phenomenological-hermeneutical, existential needs, the essence, burn out.

When going through a stem cell transplantation a patient is forced to undergo protective isolation to inhibit risk of opportunistic infections related to the low leucocyte count as a result of aggressive pre-transplant chemotherapy treatment. Protective isolation has shown to have an impact on patient experiences during treatment and the aim of this study is to elucidate experiences of protective isolation of patients undergoing hematopoietic stem cell transplantation and to deduce patient perceptions of the role of nurses in protective isolation care. The presented study was performed as a mixed qualitative and quantitative survey at a hematopoietic ward in Sweden. Results were analyzed by Mayring (2000) and by descriptive frequency charts and show that patients in protective isolation experience alienation, necessity, safety and anxiety with regards to their protective situation. Considering the role of nurses patients perceive their role to be attendant, informant and acting as an executioner of medical implementations.

Aim: The aim of this study was to investigate nurses? experiences of communicating with patients with immigrant backgrounds regarding language barriers, patient relations and use of interpreter. Method: Eight persons participated in this study. Four registered midwives were interviewed in a focus group and one clinical lecturer with a district nursing background, one midwife and two district nurses were individually interviewed about their experiences. The content was analysed using a qualitative content analysis.

Bakgrund: Sjuksköterskor är en viktig länk i omvårdnaden kring den traumatiskt skallskadade patienten och dennes anhöriga. Den tidigare forskningen inom området har visat hur viktigt bemötandet och anhörigmedverkan är för patientens tillfrisknande. De kognitiva problem som ofta uppstår hos en traumatisk skallskadad patient är också de som är svårast att bemöta och behandla. Syfte: Att sammanställa och belysa forskning, som beskriver sjuksköterskors roll i omvårdnadsarbetet av traumatiskt skallskadade patienters speciella behov av omvårdnad. Metod: En litteraturöversikt med 13 empiriska artiklar.

I varje kultur spelar kommunikationen en stor roll. Kommunikation är en process som både sändare och mottagare deltar i och omfattar såväl verbal som icke- verbala delar. En person kan visa känslor och attityder med kroppsliga uttryck om han eller hon inte kan använda språket. När det finns en brist i förståelsen mellan patient och vårdare kan detta påverka relationen mellan vårdare och patient och därmed också vården av patienten. Syftet med denna litteraturstudie är att beskriva faktorer som kan vara hindrande i kommunikationen mellan vårdare och patient med annan kulturell bakgrund, utifrån vårdare och patient perspektiv.

Qatar är ett ekonomiskt välmående land, med ett starkt auktoritärt politiskt system. Landet är därför ett avvikande fall ur moderniseringsteorin, som menar att ekonomiskt välmående leder till demokrati. Vi börjar med att förklara varför Qatar avviker från moderniseringsteorin, och fortsätter sedan med att pröva ett antal teorier och perspektiv, för att se om dessa bättre förklarar frånvaron av demokrati i landet. Följande teorier och ämnesområden diskuteras: politisk kultur och civilt samhälle, islams inverkan, sultanism, aktörsteoretiska perspektiv, rational choice, och slutligen oljans inverkan på Qatar. Två företeelser talar för demokratins frånvaro, islams starka närvaro i kulturen och politiken, samt landets ekonomiska beroende av oljeintäkter.

This essay seeks to explore which country´s laws should be applied when a dispute concerning damages in non-contractual obligations arises från illegal copying. In Europe today we have merely a few documented laws regarding choice of law concerning illegal copying. Thus, a proposition regarding a regulation which shall control the choice of laws applied on disputes in non-contractual obligations has been prepared. Another main reason for the existence of such a regulation is the need for a united set of laws to enable recognition of other countries´ judgments in Europe. This proposal will be called the Rome II-regulation.

Bakgrund: WHO:s checklista är avsedd för operationskliniker världen över som vill reducera komplikationer i samband med operativa ingrepp. Studier har visat att checklistan inte bara förbättrade patientsäkerheten utan också bidrog till bättre teamarbete och kommunikation mellan personal. Få studier finns om hur patienter som är vakna under operation påverkas av att man använder checklista. Syfte: Syftet med denna pilotstudie var att belysa hur ett antal operationssjuksköterskor upplevde att använda checklistan inför vaken patient. Metod: En pilotstudie med kvalitativ ansats där datainsamlingen genomfördes i form av halvstrukturerade intervjuer med tre operationssjuksköterskor.

Bakgrund: Sveriges största folkhälsoproblem idag är hjärt- kärlsjukdomar och den vanligaste orsaken till att personer uppsöker akutsjukvård. Att drabbas av hjärt- kärlsjukdom innebär ett lidande och en livsstilsförändring för den drabbade. Syfte: Syftet med studien var att undersöka vad som kan påverka en patient till förändrad livsstil efter hjärtinfarkt. Metod: En litteraturstudie gjordes utifrån 8 stycken artiklar där författarna inspirerades av Burnards analysmetod. Resultat: Resultatet redovisades i 4 kategorier sjukdomsinsikt, informationskällor, socialt stöd och professionellt stöd.

Palliative care concerns care of those who are dying and when cure is no longer an option. The nurse´s job is then to support the patient and to give care of good qualitive so that the patient will experience optimal quality of life. The aim of this literature review was to describe how the nurse can prepare herself/himself for the meeting with both the patient and close ones also to describe a nurse´s need of support and education. Nine studies have been used as a foundation for this literature review. Four headlines have been crystallized out of the result, a) the view of death b) the impact of the meeting c) the importance of support d) the importance of preparation and education.

I sjuksköterskans arbetsuppgifter ingår venösa blodprov och insättande av perifera venkatetrar (PVK). Även då patienten bär en blodsmitta skall detta utföras, vilket sätter sjuksköterskans professionalism och biologiska säkerhet på prov. Sjuksköterskans upplevelser inför att sticka en patient med känd blodsmitta är ett ämne som bör diskuteras mer. Föregås stickmomentet av rädsla eller obehagskänslor? Denna studie syftade till att undersöka sjuksköterskans tankar och upplevelser inför att sticka en patient med känd blodsmitta.

 The english name of this essay is ?One man among many women?. This essay takes its starting point in the situation today with few male teachers in the earlier years of elementary school. I have decided to look at the small group of males that actually started the education to become teachers and why they did it when the profession as teacher today is low-paid, low status and is a profession with a large dominance of female teachers. I have chosen to write about this because of the importance for the children to meet both men and women as teachers in the early schoolyears.