Att förstå sina kunder är en grundläggande faktor för att bedriva en framgångsrik affärsverksamhet. Men hur gör man för att förstå sina kunder och hur ökar man det upplevda kundvärdet? Företag är idag allmänt dåliga på att ta reda på vad kunderna egentligen efterfrågar, stora resurser läggs på utveckling av områden som företaget internt anser är viktigt. Men inte nödvändigtvis kunderna. Vi utförde en fallstudie med tre svenska företag, för att ta reda på hur man går till väga för att utveckla kundvärde samt hur synen internt i företaget kan skilja sig beroende på vad man har för arbetsuppgifter.

The project has been oriented for development of fixtures to ateljé Lyktan to provide a more efficiency line. In the year 2012 the company invested in a new coating booth, which leads to opportunities to upgrading the fixtures and also new design. The request is to minimize the area for storage of fixtures, and therefore should fixtures be designed to apply as many articles as possible The priority of products that fixtures have development to has been products that are most frequently coated and new products that don?t have any fixtures. The product families that the project has been having focus on is TIME and FOVEA with RONDO.

On Ericsson Ltd in Borås a wireless communication system called MINI-LINK? is produced. In order to sell their product with the best possible quality guaranty, there is a signal processing circuit called ATLAS implemented in the system. This circuit would eventually be useful in the production and for the repairs of the radio units. Our commission was to examine the possibility for this use.

The purpose of this study is to look at the line extensions of the Swedish dairy company Skånemejerier. We have chosen to focus on how trends in ecological products and Functional Food influence the line extensions. The competition in the food sector have made it harder for companies to be seen in the market area and the companies have to make their brands more visible. That is one of the reasons why companies work with line extensions. The study is based on a qualitative approach because we wanted to come closer to our subject in order to establish a greater understanding for the case itself.

I dagsläget är en stillasittande livsstil med inget eller endast litet inslag av fysisk aktivitet vanligt förekommande. Med sin slogan ? Inspiring all generations ? vill HAGS Aneby AB bjuda in alla generationer till fysisk aktivitet genom sina produkter inom lek, sport och fitness. Genom att styrka idén om utomhusgym kan den fysiska aktiviteten ökas ? användare ska vilja använda utomhusgym och kunder ska vilja köpa in utomhusgym.

This essay focuses on the term usability while conducting a user centred system design. Usabilitymeans to what extent a user can use a product to achieve effectiveness, efficiency and satisfaction.Development using a user centered system design means that knowledge about the end-users andit?s opinions becomes a crucial part of the development process. The question of this essay is if usinguser centred system design will lead to good usability.We used methods from a user centered system design point of view while developing an applicationfor a Swedish bookstore company called Bokia AB. This included user and task analysis following by aclose relationship between the developers and end-users by using sketches and showing themprototypes of the system while collecting feedback.After concluding our case study we determined that using methods from user centered systemdesign could be used as a great tool to further improve the usability and to improve an applicationssuccess chances..

The aim of the paper is to explore the dominating perception of the Other after the conflict regarding the Danish Mohammed caricatures. How Swedish newspapers have portrayed Arabs, which role they have been given in society and what problems they are struggling with is going to be the focus of this thesis.As methodological approach I chose discourse analysis, since it presents a view where language defines and structures our understanding of reality. Through the study of various Swedish newspaper articles, this essay tries to illustrate the implicit yet existent negative image of the Arabs as a group and potential alternative ways of understanding the Other.The perception of Arabs is a product of a necessary imaginary foe, a mirror image of the bad and strange in contrast to the idyllic and safe Swedish nationality. The rhetoric?s of the discourse are therefore constructed between a politics of acknowledgement and a will to culturally dominate the Other.

Invoxicated is an interactive play sculpture where children can explore the wonderful and playful opportunities of sound. Talk into one end of the sculpture, and the sound will travel through the sculpture and come out in the other end. On its way, the sound gets distorted by a number of sound effects. By bending the sculpture?s body, and pressing the sculpture?s buttons, the sound effects gets altered in real time.

I det ha?r examensarbetet underso?ktes hur biblioteksbeso?kare kan delta i en kollektiv designprocess. Under tre dagar genomfo?rdes ett designpedagogiskt projekt pa? Dieselverkstadens bibliotek i Sickla, Stockholm. Da?r erbjo?ds beso?karna att delta i formgivningen av en bordsduk.

I det ha?r examensarbetet underso?ktes hur biblioteksbeso?kare kan delta i en kollektiv designprocess. Under tre dagar genomfo?rdes ett designpedagogiskt projekt pa? Dieselverkstadens bibliotek i Sickla, Stockholm. Da?r erbjo?ds beso?karna att delta i formgivningen av en bordsduk.

The notion of door policy has received little academic investigation. In the media this phenomenon has however received much attention and has been connected to allegations of discrimination. The authors of this thesis take another view in trying to identify the mechanisms behind door policy from an economic perspective.Based on case studies in nightclubs in Stockholm the authors conclude that there are two types of door policy: including and excluding. While including door policy aims to comply with regulations and commonly is part of a cost-leadership or focus strategy, excluding door policy is primarily a tool for attracting and selecting a certain audience in line with a product differentiation strategy. It thrives on the principles of exclusivity and reciprocity.Forming the identity of a club, audience is of great importance and excluding door policy is found to be an important tool in creating the correct composition of audience, which ultimately aims to increase profitability..

Thesis completed by Johan Arvidsson, Alex Rasooli and Pontus Winroth, students at master program Product development and Design at the School of Engineering in Jönköping Sweden. The project comprises 30 ECTS credits and was carried out during the semester in the autumn of 2007.It was carried out in cooperation with Eksjöverken AB, subcontractor within the truck industry with special knowledge within the area of complicated machinery construction work. Job initiators at Eksjöverken were Mats Svanberg and Kjell Nygard. Dag Holmgren was acting as a tutor from the university. The task was to develop tools for trucks, primary toolboxes but in case of time also under run protection.

The quality of a design can improve essentially through a participatory designprocess. Initially, The Mulberry School project was supposed to be finished in two months but the involvement of artist Scott G Burnham extended the work and brought a new dimension into the project. In the beginning, Scott and I both worked on the project unaware of each other. I was appointed by the architect to design the external areas of the school and based on a site survey and analysis of the factors infl uencing the site I created a design proposal with the concept form and function. At the same time Scott performed a series of workshops initiated by the school. The purpose and goal was to include the students in the redevelopment of the school and to produce a design based on the thoughts and wishes of the students.

This thesis is a product of research about how implementation issues occur due to the relationbetween bureaucrats and politicians. Our study treats the democratic dilemma that occurs whenschools are to implement environmental certifications. Through a comparative study we comparetwo schools in Norra Hisingen, a district in Gothenburg municipal where one of the schools iscertificated and one is not. By using theories from top down and bottom up approaches toimplementation we develop key factors that will lead us to answer our research questions.Through text analysis of policy documents and through interviews with bureaucrats we analyzewhat may be the causes for only one of the two schools to be certificated though Gothenburgmunicipal wish all schools to be. Through our analytical tool we can establish that the policydocuments are well formed according to our top down-theory and that these documents does nothave a major impact on the fact that one school is certificated and one is not.

This report discusses developing a software log tool for analysis of industrial processes. The target was to develop software that can help electro Engineers for monitor and fault finding in industrial processes. The tool is called PLS (Process log server), and is developed in Visual Studio.NET Framework 2005. PLS works as a client with Beijer Electronics OPC Server. The program is able to read data from PLC (Programmable Logic Controller), trough the OPC Server.