This qualitative case study, made with four companies, looks closer at how more effective information management, with the help of IT-systems, affect companies market communication and relations to customers and suppliers. Customer Relationship Management perspective is used and Enterprise Resource Planning-systems are the ground for new technology change. The main conclusions are that new technology affects the outcome of companies? relationships towards their customers and suppliers and that the processes and activities between the involved parties are more closely linked. Also involving your suppliers and external actors makes the information handling more effective and companies that do so most likely have a competitive advantage..

Outsourcing is today a common phenomenon among businesses in most industries. The term outsourcing means transferring the responsibility of performing a certain function to an external supplier. There are usually certain methods to investigate the effects and the outcome of a function that is performed by the company itself. When this function is performed by an external party, the complexity of the function will increase.This leads us to our purpose: Based on different theories clarify how a company ensures a desired effect out of marketing when this function is outsourced to a certain retail- and advertising agency.In this essay we have defined us to study one of Sweden´s leading mobile operators who have outsourced their sales management to a retail- and advertising agency. To get an additional point of view, we have included one of the mobile operator´s intermediates, which is a selling agent whose sales function is led by the retail- and advertising agency..

The working alliance between therapist and client has been proven important for the treatment outcome in psychotherapy, as well as the therapist?s characteristics. The aim of the current study was to examine the experience of important characteristics when forming a working alliance, among psychotherapy trainees. Eight psychotherapy trainees at Umeå University were interviewed and the material was analyzed using Interpretative Phenomenological Analysis (IPA). Characteristics described as positively impacting the working alliance were interested, empathic, warm, genuine, secure, flexible and accepting.

Facebook´s importance has grown significantly regarding crisis communication. A deficiency concerning what types of companies has been investigated earlier and how their crisis communication should be carried out on Facebook, has been identified. The aim of this study is to examine the crisis communication of a smaller company on Facebook and explore how this communication has been received by the company?s recipients. We apply an explorative approach on to a case study in order to answer the aim.

The purpose of my study is to investigate whether luck egalitarianism can be savedfrom its inability to draw a line between risks which can reasonably be expected to beavoided, and risk which can not. Such a demarcation is of particular importance forthis influential theory of distributive justice, since it serves to judge whether a personis entitled to compensation for a bad outcome of a taken risk, or not. Testing theintuitiveness and coherence of various contending principles for how to separateavoidable risks from unavoidable ones, I conclude that luck egalitarianism seemsunable to draw a clear line between the two kinds of risks. Instead the theory appearsto be dependent on conceptions of a 'normal life', making it remarkably vague.Furthermore, I argue that luck egalitarianism seems unable to manage without takingsufficientarian and utilitarian concerns into account, for the purpose of decidingwhich risks are avoidable, and which are not..

SyfteSyftet med föreliggande studie var att undersöka genomförbarheten av en hög-intensiv träningsintervention efter knäplastikoperation samt hur knäplastikopererade personers självvalda gånghastighet, maximal vadmuskelstyrka, vadmuskeluthållighet och självupplevda symptom, smärta, ADL funktion och hälsorelaterad livskvalité påverkas av tidigt insatt hög-intensiv styrketräning av vadmuskulaturen.MetodFemton forskningspersoner randomiserades till en träningsgrupp (n=7), som utförde hemträningsprogram i form av hög-intensiv vadmuskelträning samt till en kontrollgrupp (n=8) som utförde samma rehabiliteringsprogram som träningsgruppen utan hög-intensiv vadmuskelträning. En testprocedur genomfördes 3 respektive 12 veckor efter knäplastikoperationen. Självvald gånghastighet mättes genom ett 30 meters gångtest, vadmuskeluthållighet mättes med ett standardiserat tåhävningstest på ett ben, maximal isometrisk vadmuskelstyrka mättes med hjälp av en isometrisk dynamometer och självskattad symptom, smärta, ADL funktion och livskvalité utvärderades genom Knee injury Osteoarthritis Outcome Score (KOOS).ResultatDenna studie påvisar viss problematik med följsamheten i träningsregim för båda grupperna. Båda gruppernas sammanslagna resultat uppvisade signikant förbättrad självvald gånghastighet, maximal vadmuskelstyrka och uthållighet över tid. Trots detta ökade träningsgruppen den självvalda gånghastigheten signifikant mer än kontrollgruppen över tid.

This paper is a study of documentary film production with focus on the filmmakers choice and usage of sound equipment. Using professional articles and literature have first of all helped us determine a standard for the conventional use of sound equipment in documentary film. Afterwards, by analyzing our own interviews we?ve received answers on how filmmakers relate to the conventional usage and why they select equipment as they do. Thereafter, we describe a technical method which helps a filmmaker to be able to record sound for documentary film on his/her own, using simple measures without reducing quality.

This report is a joint venture with SCA Forest, Ångermanlands forest man-agement area. The purpose of the study is that SCA Forest wants to know what the landowners in Ångermanlands forest management area think about SCA Forest and who they deliver their timber to. SCA Forest is the largest private landowner in Europe, with an area of about 2.6 million hectares. Today, SCA offers lumber, wood products, tis-sue and packaging and has factories all over the world. SCA Forest has five forest management areas in the north of Sweden, with the headquarters in Sundsvall. A questionnaire was sent to 265 landowners, where they had to answer 15 questions with possibilities to give comments. The survey was sent out on 21 of February with a response requested by 3 of March 125 landowners responded to the survey, giving a response rate of 47%.

Death is the only experience we know we will come across in our lives. Yet it is so difficult to speak about death and the sorrow before and after death occurs. The aim of this literature study was to find out how as a general nurse one can help relatives to handle their situation in mourning. The question was: How does the nurse feel when confronted with mourning relatives? What measures and caring should the nurse take to alleviate the handling of the relatives in mourning? After scrutiny and critical analysis of ten scientific papers, some common denominators have remained.

The aim of this thesis is to study the possibility of the existence of a specialist in bone tools manufacturing during the Mesolithic. The thesis describes the climate during the Mesolithic, argues for an experimental approach, and describes social organization in hunter-gatherer-groups and the processes behind cultural transmission. It also gives some examples of excavation sites in Scandinavia. An experiment simulating a teaching situation is made, in addition to the theoretical information, with the intent to explore how advanced the crafting of bone really is. The physical result is then studied and documented.

The Swedish State Road Administration has since 1992 procured operations and maintenance of state roads on the open market. The procurement has been termed ?Grundpaket Drift?, GPD, and comprises mostly operational measures for road networks.The clients of GPD, SRA regions, have gradually changed the original documentation in order to adapt it to local conditions. This process has gradually led to that some parts of the documentation are creating problems for contractors interested in procuring jobs.This thesis tries to analyze GPD and clarify the differences that may be essential to the procurement process and to facilitate future joint working projects and processing descriptions..

More efficient energy consumption is essential to secure a sustainable future, not least within the building and real estate sector which answers for approximately 40 % of the EU countries total energy consumption. One part of EU: s work to reduce the energy consumption is the directive on energy performance of buildings which among other things have lead to stricter demands on energy performance in new and renovated buildings.One of the difficulties with making buildings more energy effective is that it often demands big investments and although it results in lower operating costs the extent of these savings and therefore also the repayment time can be difficult to decide beforehand. To make it interesting for property owners and also tenants to invest in energy efficient buildings powerful incentives are needed. Favorable loans to energy efficiency projects are one example of governmental instruments that have been tested in other European countries with good results.Reduced operating costs appear to be the main incentive for property owners to make their buildings more energy efficient. The best result of an energy efficiency project is usually achieved by cooperation between property owners and tenants but in order to make that interesting it is important that both parts can profit from the savings.

The aim of this thesis was to evaluate the music downloading service Musikwebb regarding its indexing and retrieval effectiveness. This was done by performing various kinds of search in the system. The outcome of these searches were then analysed according to the criteria specificity, precision, recall, exclusivity and authority control. The study showed that Musikwebb had several flaws regarding its retrieval effectiveness. The most prominent cases were the criteria exclusivity and specificity.

Övervikt bland barn är ett utbrett folkhälsoproblem och att vara överviktig som barn är relaterat till övervikt också i vuxen ålder men även till följdsjukdomar. Syfte med denna litteratur studie var att erhålla kunskap om vad sjuksköterskor behöver kunna för att förebygga och minska fetma och övervikt hos barn. Granskning av elva vetenskapliga artiklar visade att sjuksköterskor bör ha kännedom av livsstils faktorerna som fysisk aktivitet, mat konsumtion och föräldrar rollen. Åtgärder så som patient undervisning, stödsamtal, motivation och empati torde vara omvårdnads åtgärdes som kan underlätta preventiv sjuksköterske arbete..

Through this thesis, we want to discuss how the marginalization of people, several precedent political, city planning- and engineering decisions resulted in a catastrophic outcome after hurricane Katrina in New Orleans 2005. We also put forward a case study of the Make It Right Foundation, to demonstrate how the residents of the Lower Ninth Ward are involved in the urban development of their community. We would like to draw attention to the power of citizens and how they can influence the urban development of a community after a trauma. This study also focuses on the mission of The Make It Right Foundation: which is to rebuild the Lower Ninth Ward with firm concepts on sustainable development where all dimensions are accounted: ecological, social, cultural and economic. The empirical data was collected by a field study in New Orleans 2010-03-22 and semistructured interviews were made during the same days..