Title: Time to renovate ? The effect of communication on the relationship between company and customer in a change situationCourse/subject:Busniess administration, Leadership, 15hpAuthors:Fredrik Elghag, Ossian OlssonTutors:Ingemar WictorKeywords:The Million Programme, Communication, Relationship Marketing, Tentant, Landlord.Problem formulation:How does communication affect the relationship between company and customer in a change situation?Purpose:Examining how different parts of a communication process affects customers trust, commitment and loyalty to their company.Theoretical framework:The starting point for the study?s theoretical perspectives have been Morgan and Hunt?s (1994) previous studies on relationship marketing and Laswell?s (1948) communication model.Methodology:The paper is performed with a qualitative research approach and a deductive approach to answer the research question. Personal interviews were conducted with four employees in real estate companies and two tenants in each company stock.Conclusion:We have found that communication affects the relationship between company and customer. Tentants have experinced credibility of businesses is important for them to have a confidence and loyalty in the relationship. .

AbstractMatchmaking on an organisational level? about co-operation between municipal introduction-units and voluntary organisationsEssay in Political Science D, by Rebecka Johansson, spring 2006The aim of this study is to examine co-operation between municipal introduction-units, which work to integrate newly arrived immigrants and refuges, and voluntary organisations in Sweden. The essay is a comparative case study which examines three local authorities and the main questions are;- Do voluntary organisations constitute a functioning co-operation partner to the municipal introduction-units? Are there conditions for future co-operation?The answer to the questions is that there are no, or rarely any, co-operation between voluntary organisations and municipal introduction-units. It is difficult to judge whether there are conditions for future co-operation.

English title: Is a literary canon necessary? A comparative study based on seven senior high school teachers´ different approaches towards the place of canon in the education of Swedish. The purpose of this study is to describe and analyze how seven senior high school teachers relate to a literary canon in Swedish while teaching literature in senior high school, identifying similarities and differences among the teachers? view and opinions about an outspoken formal literary canon and a silent, informal canon.The earlier research opens the door slightly to the American debate and gives insight about the complexity of the concept of canon. The study continues with exploring possible relations to postcolonial theory and didactics.    The study reveals that the majority of the concerns against canon are that too much centrally governed education may decrease the motivation and commitment of the teacher. In addition, the dominant canon passivizes a certain variety of literature, thus various points of views. On the other hand, views on the equalizing effect of canon on the level of education and its benefits in increased knowledge of the history of the literature are salient. .

Benchmarking is an established method of working which is often used in order to develop the quality of the organization. However, almost 70% of the organizations with benchmarking fail due to the lack of planning and structuring of the benchmarking exercise. Maintenance sections in the paper and pulp industry are one of those who have decided to conduct benchmarking. Therefore, the purpose of this study is to gain knowledge of how the maintenance sections in the paper and pulp industry deliberately structure and plan to use benchmarking as a driving force for quality development in the maintenance sections.The study is a hermeneutic case study. Telephone interviews and document analysis have been used as data acquisition methods.The results show that there is a lack of both planning and structuring in the benchmarking process, and lack of management commitment for quality improvements within industrial maintenance.

Syftet med denna kvalitativa studie var att genom semi-strukturerade intervjuer undersöka hur lärare ser på sin pedagogiska förmåga att individanpassa undervisningen för elever med ADHD, eller liknande svårigheter, samt vilka kunskaper lärare har om ADHD. Vidare undersöktes deras uppfattningar om möjligheter och svårigheter i undervisningen, vilka strategier de kunde använda sig av, samt hur de såg på inkludering. Med en hermeneutisk forskningsansats gavs lärarna möjlighet att fritt uttrycka sina tankar och åsikter kring forskningsfrågorna. Resultatet visar att möjligheter och svårigheter i undervisningen till stor del handlar om vilka resurser de har i form av tid, pengar och personal, eftersom elever med särskilda behov är en extra kostnad för skolorna. Majoriteten av lärarna är beredda att ta egna initiativ till vidareutbildning för att lära sig hur de på bästa sätt kan bemöta dessa elever.

Denna rapport är resultatet av ett examensarbete utfört vid Institutionen för industriell och ekonomisk utveckling vid Linköpings universitet på uppdrag av konsultbolaget Sustainia AB. Lean produktion, ofta benämnt Lean, har det senaste decenniet blivit en allt mer attraktiv produktionsfilosofi för att minska kostnader och öka kundnöjdhet genom förbättrad leveransservice och effektivare flöde. Ett flertal författare har påpekat att införandet av Lean direkt kan förbättra ett företags miljöprestanda, främst till följd av det minskade slöseri som Lean avser ge upphov till. Vidare finns studier som visar att vissa möjligheter till förbättringar och kostnadsbesparingar riskerar att gå oupptäckta om verksamheten ses ur ett strikt Lean-perspektiv. Med ett miljösynsätt finns dock chans att dessa blir upptäckta.

The purpose of this research is to investigate the group constellation that is, what thoughts, feelings and sensations that arise when students and pupils change groups. The study will also affect students and pupils knowledge of why they should work in groups. Their perceived security will also be something that this study is looking for.The main questions of this study are:How does students and pupils experience the phenomenon of "group replacement"?What is considered to work or not work in the new group formations?The method that is used in this study is based on six qualitative interviews with students and pupils from three different levels of education. The target groups are college and high school students.

The fashion industry is a line of business which is characterised by tough competition. Often the consumer target groups exposed to advertisements identify them as attempts by the fashion industry to persuade them. When this happens, the consumer disregards the information due to selective attention. Faced with these conditions, companies need to find new, creative ways to market their product lines. This essay is about Public Relations, in particular Public Relations that appear in editorial spaces.

This study examines how formal mathematics can be taught in the Swedish secondary school with its new curriculum for mathematics. The study examines what a teaching material in formal mathematics corresponding to the initial content of the course Mathematics 1c could look like, and whether formal mathematics can be taught to high school students.The survey was conducted with second year students from the science programme. The majority of these students studied the course Mathematics D. The students described themselves as not being motivated towards mathematics.The results show that the content of the curriculum can be presented with formal mathematics. This both in terms of requirements for content and students being able to comprehend this content.

The aim with this essay was that on the basis of the care staff?s interpretations study how the unaccompanied refugee children consider cultural differences in the Swedish society and how it influenced the children. The study was carried out through six qualitative interviews with care workers at a municipal group accommodation for unaccompanied refugee children in the south of Sweden. The individual interviews were semi-structured and built on a list of questions with different subjects that were linked to the aim and question formulation for the essay. The analysis was carried out from Lazarus theory about coping and Antonovsky?s theory about ?SOC?, sense of coherence, with focus on the three components, comprehensibility, manageability and meaningfulness.

Background: The fierce competetivness that characterize todays market force the companies to differentiate their offerings to a greater extent. The customers do no longer choose their supplier on the attributes of the products alone. Their purchase decisions also depend on the relationship the customers have with their supplier. With new customer channels like the Internet and advanced computer systems companies can increase the value for their customers through a better understanding of the customers needs and preferences. In this way companies can create longterm relationships with their customers.

Abstract: The world in which companies are acting today offers challenges in the sense that it is rapidly changing and that a vast amount of information is available. In order to ensure the competitiveness and survival of the company, an effective and efficient environmental scanning is essential to the company. Our aim with this Master's thesis is to investigate what factors constitutes important and basic conditions in a well functioning environmental scanning and how companies strategically can go about to achieve this. In order to highlight and specify how these factors can be applied on a specific company Thule has been our focal point. Thule.

The consociational democracy model in Macedonia, which came out from a warcrisis and a peace agreement from 2001, in addition, putting an end to the violent conflict, actually admits the division of the society along the ethnic lines. Paradoxically, there is an attempt to bridge the ethnic gap with this model. As a result, the consociational democracy model holds solutions that can be abused if somebody misuses its power and desires to disintegrate the country. The future development depends therefore on the moderate attitude of the citizens, and first and foremost, on the political elites and their commitment to the values of democracy and human rights instead of their nationalistic goals. Furthermore, thepresent democratic consolidation in Macedonia is established on the execution of the peace agreement and the improved effectiveness of the institutions.

Syftet med studien var att undersöka samband mellan global arbetstillfredsställelse, personlighetsegenskaper, psykosociala arbetsmiljöaspekter och arbetsattityder på arbetstagare i en verkstadsindustri. Dessutom var syftet att få ökad kunskap om vad det är som bidrar till global arbetstillfredsställelse. 74 deltagare besvarade frågeformuläret innehållande 53 påståenden rörande global arbetstillfredsställelse, personlighet, arbetsattityder och psykosociala arbetsmiljöaspekter. Resultatet visade samband mellan global arbetstillfredsställelse, upplevelsen av den psykosociala arbetsmiljön och arbetsattityderna job involvement, organizational commitment och arbetsengagemang. Det fanns inget samband mellan personlighetsegenskaperna och global arbetstillfredsställelse.

This report is the result of a thesis work done at the Department of Engineering Sciences, Uppsala University, and includes 15 ECTS points. The work has been performed at Företag A, a company specializing in electronics whose major product has become a sophisticated tool used by authorities across northern Europe. Företag A has initiated a quality management system according to the criteria set by ISO 9001. Following demands from customers, Company A has now decided to also start working towards a certification according to SS-EN ISO 9001:2008, this work is the foundation for the thesis work. The thesis work has been limited to the production process and the aim has been to enable this process to be certified according to ISO 9001:2008. The work has been performed by analyzing the existing quality management system and the requirements for each process included, whereby the gap between the current and the target state has been mapped. Suggestions have then been made on how this gap can be filled, some of these suggestions have also been carried out during the thesis work. The conclusions drawn are that quality management does not have to be complicated, but quickly becomes so when the complexity of the processes increases.