ABSTRACTInternet use in Sweden is among the highest in Europe. The increased availability and use of the Internet has changed people's behavior patterns. This, in turn, has made many companies choose to offer their products and services online. This means that there is less personal contact and that customer relations can be described as having gone from face-to-face to face-to-screen. Swedish banks have come a long way in terms of adapting its operations to customers? demand in a global environment that is digitizing at a rapid pace.

På bara ett par år har elektronisk handel potential att radikalt förändra de ekonomiska och sociala förhållanden i samhället. Internets snabba tillväxt kopplar samman individer och organisationer till ett stort globalt nätverk som representerar enorma möjligheter. Det talas om ett nätverkssamhälle och en nätverksekonomi.Elektronisk handel driver företag mot att bedriva affärer på ett fundamentalt nytt sätt. Behovet av att dela information i realtid ökar tillsammans med förändringarna i värdekedjan.Syftet med studien är att kartlägga elektronisk handel i allmänhet. Studien fokuseras på hur elektronisk handel används för att länka samman företag, stora som små, från råmaterial till konsumenten.

If one looks at physical planning in Sweden today one can see that while talking about densification of existing development, reduced emissions and careful use of important land, urban sprawl is a fact with development of sheer residential districts in the urban edges and shopping malls in each and every municipality. As sustainable development is an essential goal for physical planning to strive towards, it is worth questioning if the direction of today?s planning will lead to the goal. A sustainable development can be seen as an obvious to goal aim at. In reality the aim means a hard and complex work.

Problem: Företaget AB arbetar med att mäta kundupplevelser inom detaljhandeln och detta med hjälp av Mystery Shopping. Genom statistik påvisar de butikers svaga sidor vilka Företaget AB:s kunder sedan förväntas arbeta vidare med. Det har dock framkommit att detta är mycket svårt och många butiker har problem med att förbättra sina mätresultat. Företaget AB har som en reaktion på detta påbörjat en tjänsteutveckling i vilken de tar fram verktyg som skall underlätta butikernas arbete med att förbättra butikspersonalens förmåga att förmedla service i kundmötet.   Syfte: Att ta fram koncept kring verktyg vilka skall vara vägledande i lärande och kompetensutveckling för butikschefer samt butikspersonal inom detaljhandeln. Metod: I kommande studie används en kvalitativ ansats där datainsamlingsmetoderna består utav intervjuer samt reflektionsformulär.Slutsats: Under studien framkom att det bör finnas en balans mellan hårda värden i form av hård kunskap och mjuka värden vilka bygger på känslomässiga aspekter.

Since the spring 2003 the tenant-owner home association the Terrace in Upplands Väsby municipality lies straight under the approach route to Arlanda Airport?s new third landing chute. Noise levels of over 70 dB have been measured in the area, which exceeds National Board of Housing?s, values for traffic noise at a terrace in connection to housing. By using the method of hedonisk pricing the essay tries to find out if there exists a willingness to pay to reduce the noise in the area.

Sit, Eat, Drink, Talk, Laugh ? Dining and Mixed Media, is an exploratory study of qualities in everyday life and challenges people to enjoy the qualities of mundanity. Seeking inspiration in ethnographic studies, field work was conducted in domestic settings, returning an extensive body of material to work from. The study challenges people to absorb the moment, reflect and enjoy, rather than pacing through a lifetime, with a constant focus on the future instead of the present. This work takes a starting point in food and dining as a social activity, where interactive sound and a reference to online social media is explored through two interventions.

Internet and digital technology has changed the way we live our lives. As individuals we've found new ways to communicate, educate and experience. But what's the effect on B2B marketing? Previous research presents transactional benefits such as lower costs and easier access to information, but there is limited research done on more complex and long term relationships as well as on modern digital tools. The purpose of this thesis is to investigate whether a deeper long term B2B relationship can be created and nurtured using digital tools for communication, and if so, how these tools and processes can be described and understood.

Bakgrund: Förmågan att attrahera kompetent personal har blivit allt viktigare på de konkurrentutsatta arbetsmarknaderna. Ett sätt att marknadsföra företag som arbetsgivare och därmed locka till sig arbetskraft är genom användningen av företagets egen webbsida.Syfte: Syftet med denna uppsats är att beskriva hur ett företag använder den egna webbsidan för att tillgodose behovet av att attrahera kompetent personal. Vidare beskrivs marknadsföringens roll i denna process.Teori: Uppsatsen bygger på teorier kring attraktionsfasen i rekrytering, kopplingen mellan marknadsföring och rekrytering, viktiga aspekter i skapandet av virtuella rekryteringsmiljöer samt teorier kring kvantitet och kvalitet i kandidatbasen.Metod: Uppsatsens empiriska undersökning baserar på en kvalitativ ansats. Tre intervjuer har genomförts hos Fazer i Finland.Slutsats: Det huvudsakliga sättet Fazer använder den egna webbsidan för rekrytering är i form av rekryteringsportalen ?Gott arbete ger mersmak?.

This paper examines the relationship between the experienced quality in the offering of a brand, emotional attachment and consumer commitment. The study aim to explore several dimensions of the experienced quality in the offering of a brand. Further we examine two conceptualizations of emotional attachment - Brand Attachment and Brand Love - and intend to declare the two of being two separate phenomena. We then conduct a relationship-based analysis wherein the mediating ability of Brand Attachment and Brand Love, between the experienced quality in the offering of a brand and consumer commitment, is examined. Therefore we conduct a focused quantitative study, wherein 171 customers of the fashion retailer H&M have responded to a comprehensive survey both online and in-store, to examine this fun-damental relationship and its components.

This essay discusses the subjective observations and opinions on the Swedish concept of stegintegrering, a form of mixed grade education in the subject modern languages at upper secondary level. I interviewed two headmasters, four teachers and conducted an online survey with 39 pupils in order to find out what effects the concept of stegintegrering has on teaching and learning from a teacher and pupil perspective. Due to the extent of this essay no general conclusions can be made but certain connections could be found. For once there was a connection between group size and the possibility of teaching each group separately during one lesson per week and the attitude of the concerned teachers and pupils towards stegintegrering. While both headmasters and teachers claimed that the cooperation between pupils across all levels was the main purpose of stegintegrering as it helps their learning and understanding, my study showed that many pupils did not really want to cooperate and that teachers often find it hard to construct tasks that stimulate every group.

In order to stay competitive and to be the first choice for customers in a world driven by a high level of competitive advantage, it is important for companies to stay ahead of the competition by conducting thorough market research. Even if this tends to be the case, many products still fail when reaching the market, leaving companies with great losses. The reason for this could be that the development of existing research methods has stagnated, or that they simply lack the ability to find the true answer as to what intentions underlie consumer?s decision making when shopping. Many believe that a new method is desired in order to get a better picture of what customers really think.

This study investigates how tagging is being used in a new way when members of a Swedish dating site get to tag themselves in an act of self-presentation with the aim of meeting new people. In the study seven members of the dating site Mazily were interviewed about their self-presentation, tagging and identity formation there. The questions concerned how they formed their own tags, but also how they interpret and use other members' tags in their search for a potential partner.I have been using queer theories for this study, in order to find out what kind of norms and structures that lie behind and affect the members' behaviour on the website. My study finds that the interviewed members to a high degree reflect about both their own and other members tagging and self-presentations. Although they spend quite some time trying to analyse other people on the website they have a great sense of understanding that a person may give two very different impressions on the site and offline.

Rapportens syfte är att beskriva det tekniska och teoretiska framtagandet av e-boktjänsten BookShark. Den innehåller bland annat styrkanden rörande tjänstens hållbarhet på marknaden samt hur teamet har förhållit sig till arbetsmetoden Scrum. Målgruppen för BookShark är kunder som vill ha möjligheten att handla böcker online på ett smidigt sätt till ett förmånligt pris. Utifrån detta har teamet arbetat enligt visionen Vår vision är att revolutionera sättet människor konsumerar böcker på genom att göra böcker billigare och mer lättillgängliga för alla.Den tekniska utvecklingen har delats upp i fyra lager: Databas, Databasinterface, Serverskript och Front-end. Teammedlemmarna har delat upp ansvarområden inom dessa fyra lager, men samtidigt haft en kontinuerlig uppdatering om varandras arbete för att på så sätt ha koll på respektive teammedlems arbete.BookShark har uppnått den kravspecifikation som sattes av teamet i projektets början, och även om viss utveckling fortfarande skulle krävas för en kommersiell lansering har önskad funktionalitet uppnåtts..

I en föränderlig värld är det viktigt att snabbt möta skiftande krav ochatt medarbetare är initiativrika, menar både företagare och forskare.Medarbetare som gör mer än plikten kräver och tar egna initiativ,uppvisar Innovative Work Behaviour (IWB). Syftet med studien varatt undersöka om organisationsfaktorerna autonomi, öppet klimat ochrolltvetydighet kan förklara variationer i IWB, med hänsyn taget tillen individuell faktor. Samtliga variabler mättes genom ettfrågeformulär online i ett stickprov om 119 personer.Korrelationsberäkningar visar att samtliga organisationsfaktorer harsignifikanta samband med IWB. En regressionsanalys visar att det ärindividfaktorn som har störst prediktionskraft, följt av öppet klimat,autonomi och bakgrundsvariabeln personalansvar. Studien visar attbåde personlighet och villkor i arbetet har betydelse för IWB..

We have seen a revolution in the area of communication on a worldwide scale. We begin talking about terms as globalisation, integration and deregulation of the financial market. Companies have been tax planning for decades, the questions is if Internet has made an increase of companies than uses tax planning and which roll Internet plays. It is hard to really pinpoint all the effects of the Internet because of the relatively new area of research. This thesis will take various factors under study such as globalisation, development of the offshore industry and the fight against harmful taxation by the OECD and other organisations in order to describe the effects of Internet.