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368 Uppsatser om One missed call - Sida 11 av 25

Self-efficacy, arbetsprestation och arbetstillfredsställelse på ett callcenter företag i södra Sverige

This essay looks into the concept of self-efficacy and its implications for work performance. The participants in this study work for a call center company situated in the southern part of Sweden. The hypothesis is that a high degree of self-efficacy exerts a positive effect on work performance. Furthermore, the study seeks to identify the factors that give rise to work satisfaction among the participants. The results of the study show that there is a negative correlation between high self-efficacy and work performance.

Drop in samtal som vägledningsmetod

The point of the study is to investigate educational and vocational counselors' strategies on drop in calls. In order to answer the purpose, the issues concerning the educational and vocational counselors' strategies and guidance models/methods at drop-in calls investigated.Qualitative interviews were conducted with six educational and vocational counselors'.In the study it appears that the educational and vocational counselors' are unable to have any strategies for drop-in conversation because the applicant will come spontaneously and the educational and vocational counselors' lack information about the individual and its purpose of the interview. Guidance models/methods designed to facilitate for the applicant and give them a sense of understanding about them selves there environment and results in a clarification of the election, not often used during the drop-in calls.These are not often used due to the lack of time because the intention of the call is to provide with information to the applicant in as little time as possible. In an educational and vocational counselors? perspective the guidance that is offered at drop-in calls defective..

Patienters förståelse för erhållen läkemedelsinformation vid utskrivning från sjukhus

It?s known that the drug information patients get at discharge from hospital is often insufficient. Patients? ignorance of which drug they use and how to take them can lead to drug related problems, can cause suffering and heavy expenses.The aim of this study was to shed light on the patients? understanding for drug information, which was given at discharge from hospital. The literature survey was used as a method and based upon a systematic choice of scientific articles, which were found in different databases during the period of April 1 to May 31, 2008.

Kons fertilitet : kostnader och åtgärder

To get a good economy on the dairy farms the fertility control of heifers and cows is a crucial factor. It is also important to know which key parameters that should be tracked. In this work well established routines for heat detection have to be applied. When the dairy farmers use technical aid in estrus control it is important not to forget that technical aids can not replace the human eye. Approximately 50 % of all opportunities to inseminate are missed because clear signs of estrus have not been displayed and/or recorded. The cattle fertility has been declining over recent years. During the same time the cow?s proceeds have increased, consequently applying a higher pressure on the cow and the manager.

Avena Sativa - En hyperackumulator? : En studie av havres kadmiumupptag

The aim of our research was to investigate if oat is capable of extracting cadmium to such extent that it is usable in decontaminating polluted soils. We grew oat in a hydroponic culture during 28 days in a controlled environment and a total of 30 plants were used. The nutrient solutions were contaminated with cadmium of ten different concentrations after seven days. After harvesting the plants, the roots were separated from the shoots, placed in separate containers and then turned to ashes. The cadmium content was measured three times per sample in an atomic absorption spectrometer.Our results indicate that the ability of oat to extract cadmium from a solution is linearly dependent of the cadmium concentration of the solution.

Ett meningsfullt arbete : En socialpsykologisk studie om hur ett till synes monotont och enformigt arbete kan kännasmeningsfullt

Studiens syfte är att undersöka meningsskapande som ett socialpsykologiskt fenomen. Mer specifiktförsöker studien förstå vad som motiverar kundtjänstarbetarna på ett callcenter i västsverige, till attfortsätta arbeta med ett arbete som är lågavlönat, hårt reglerat och monotont.I studien kommer läsaren att få ta del av empiri baserad på tio livsvärldsintervjuer, därkundtjänstarbetare berättar om sina upplevelser av att arbeta i ett callcenter. Empirin visar attmajoriteten av kundtjänstarbetarna upplever sitt arbete ogynnsamt, då kundtjänstarbetarna sällan fårutvecklas eller självförverkligas inom arbetet. Flera kundtjänstarbetare finner heller inget tydligtsyfte med att göra sina arbetsuppgifter. Istället arbetar flera kundtjänstarbetarna för att få enekonomisk tillgång.

"You call this archaeology" - om uppfattning och fördomar av det arkeologiska yrket med film som ingångspunkt

In my essay I will study the injustice within science in movies, in this particular case: Archaeology. This essay will also examine whether there is reason to believe that there is aconnection between this unfairness and what's being displayed of the archaeologist in popular culture. In my case I have decided to focus on the movie industry because it's a dominant part of our daily life. I have chosen to explore two different groups of students studying an occupation. One is, of course, the archaeological institution at Lund University, and the other is a high school (upper secondary school) program called ?Omvårdnadsprogrammet? at Rönnens in Malmö.

I dig finner jag mig : Väninnor som narrativ motor i tre 2000-tals romaner

By reading three 21st century books am I trying to see how the female friendship is described in literature of our days. The books are Rebell med frusna fötter by Johanna Nilsson, Lutherska badet by Unni Drougge and I närheten av solen by Hanna Wallsten. They are all written by Swedish authors and taking place in Stockholm in the early years of 2000. I am doing a critical reading against the roles of ?heteronormativitet? as the word is described by Tiina Rosenberg and Fanny Ambjörnsson trying to see how the characters are following or breaking these roles.

Läsa, läsa, läsa ? skriva, skriva, skriva

The period of church awakening in Sweden during the first half of the nineteenth century, has had a great influence on the Swedish society. During that time certain persons are to be noticed. Peter Fjellstedt and Peter Wieselgren, priests in the Swedish Church, are among those who were of special importance. But even the British preacher George Scott and later the Swedish layman Carl-Olof Rosenius became aware of the importance of networking. They all felt a call from God to preach a message of redemption and restoration.

Grön olja? - En fallstudie av ett oljebolags miljöprofilering

While the call for regulations against greenhouse gas emissions are louder then ever before, demand for oil is also at an all time high. Oil companies face the dilemma of making sound business without being perceived as environmental villains. In this essay I will examine how BP, one of the largest companies in the world, broke rank with the industry and devoted itself to being an environmental friendly oil company. The actions and motives of this change will be evaluated through up-to-date theories about company motivation to environmental adaptation. We see that BP:s transformation can be well explained through Simone Pulvers theory about the socially embedded company.

Tjänst eller björntjänst? En studie av europaparlamentarikernas röstningsbeteende gällande EU: s tjänstedirektiv

When studying the voting behaviour of the Members of the European Parliament (MEPs) concerning the Services Directive within the EU, what patterns can be observed? With a starting point in previous findings about voting behaviour, this study analyses the results of the given Roll-call votes in the European Parliament in regards to the Services Directive. Here I focus on the division of votes within and between the member states and the parliamentary political groups; with the aim to identify patterns that might show clash of opinion concerning this issue. I found that ideology seems to play a role in the MEPs voting behaviour. Parties on the far left reach the highest level of cohesion and together with the party on the far right, they voted against the Directive, but due to different reasons.

Skapa kreativa möten : En visuell gestaltning av situationer och funktioner runt ett community table.

This work is a study in how I as a designer can create the conditions for people to work, socializing and refreshments at one place. A place that encourages creativity, where I made a suggestion at a community table designed for Urban Deli?s new business. By visiting various similar sites I have identified what I think is important in an environment like this and then gave an answer to it in a visual form.A cafe-office will draw lots of different people. Which guests come here to work? Residents, freelancers, but also those who may want surrounded by a new creative work place and maybe leave their regular offices for a day at Urban Deli.

En plats - En identitet

We live in a society where we are not bound to one place. We are encouraged to be mobile and constantly moving between different locations. The life in a convent is a contrast to this; nuns live at a specific place they are bounded to by vows and can not leave. The sisters in the convent of St. Birgitta, Pax Mariae have promised to stay at the same place and live by the rules of the convent.

Att skapa en plats : - En studie av historiebruk i form av web-baserad marknadsföring av tre Vasaslott

The purpose of my research has been to analyze the communi-cation of three cultural heritages and how they are being ex-posed on their respective webpages. The essay has also touched the subject as to how webpages can, through marketing of cul-tural heritages, create a connection to the marketed locations and their cultural environment. A phenomenon you could call ?creating a location?. My study has also resulted in an under-standing of how historical sites as cultural actors position them-selves to attract visitors to the location.

ISO14001:2004 : ett humanekologiskt verktyg?

ISO14001:2004 : A Human Ecological Tool?This is a study by means of litterature analysis and personal experience to find out wheather you could call ISO14001:2004 a Human Ecological tool. The ISO14001 is an environmental management system. I'm approaching the issue from a users' perspective and putting my experience of implementing the ISO 9001 at my work to good use. Though my personal experience is limited to the implementation of the ISO 9001, it is quite relevant to the task since the update of 2004 the ISO14001:2004 is brought closer to the ISO 9001 standard in many ways.

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