Course:Business Administration, Master Thesis, Second Level, 30 Credits.Authors:Sara Frännlid and Helena RamstedtTutor:Jim AndersénTitle:Internet, relationships and loyalty ? Best praCtice foR the bankMarketPurpose:The study aims to explain how banks use electronic customer relationship management, eCRM, to create loyal customers. A figure will be created, which will enlighten the factors a bank should focus on when enhancing customer loyalty through the internet. Through interviews with two successful banks is it possible to study how a bank can successfully create loyal customers.Methodology:A qualitative method in terms of semi-structured interviews is used. The empirical results were then analyzed with the theory in order to contribute with a new figure.Theoreticalperspective:The theory describes how a bank can create a loyal customer over the Internet.

 There is an ongoing reorganization within media industries today as they adapt to new and changing demands - the environment is changing fast and the organizations with it. The development of new technology is contributing to new forms of media distribution in the present media industry. The structure of media organizations is getting flatter and the co-workers are getting a new and bigger role. All this is bringing new challenges for the leaders of the organization. Caught in the middle of these new structures is the middle manager who now is facing different demands from all sides.

In this report the importance of irrigation scheduling in dry climate is shown, how it can save water and energy; how this method can improve crop yield by supplying the right amount of water at the right time. It is shown how irrigation scheduling and irri-gation technology together increase the irrigation efficiency..

The world is currently facing a huge severe challenge in handling the issue of climate change. One of the ways to lower the green house gas emissions, which is seen as one of the main contributor to the climate crisis, is to use renewable technologies such as for example photovoltaic (PV) systems. PV-systems are also suitable for so called micro production, small scale energy production facilities, since it can be placed on practically any rooftop with the right solar conditions. In Sweden the usage of PV-systems has not yet gotten any wider spreading, even though the solar radiation conditions are very similar to countries that produce a lot of solar energy, as for example Germany. The aim of this paper is to describe non-adopter perceptions of PV-systems. The study holds a qualitative approach using deep interviews for data collection.

When performing a QRA you have to consider a number of accident scenarios. How many scenarios you choose often determines the time and resources needed to perform the QRA. The report investigates the possibility that a QRA can be performed using only a few representative scenarios. Further it presents a discussion on how these scenarios should be constructed..

Vi ämnar, med denna uppsats, att utforska det kreativa området efter ett fenomen vi valt att kalla för Det kreativa samarbetet. Uppsatsen undersöker om huruvida en arsenal av kreatörer inom olika kompetensområden kan vägas mot den ensamma kreatörens arbetssätt. Sammanfattningsvis vill vi undersöka kombinationen av de två begreppen kreativitet och samarbete och dessas inverkan på en arbetsprocess inom kreativt skapande..

 This degree project aims at developing a concept for how to use solar energy to pump up water. The target audience is people living in areas where the functioning of the electricity and water network is absent. In these areas, the hand-powered water pump is the most common technology. The degree project's goal is to find an economically viable alternative to the time consuming hand-powered water pumps. The power comes from solar energy.

Detta arbete beskriver hur man ljudlägger konstfilm, hur man plockar upp ljud vid inspelningsplatsen och hur man ställer ut en flerkanalig ljudläggning av en konstfilm. Detta är de tre huvuddelarna i detta kandidatarbete, och dessa kommer att förklaras med hjälp av mitt eget tillvägagångssätt, tillsammans med problem jag stött på och hur jag löst dem. Reflektionen redogör även för betydelsen av kommunikation mellan konstnär och tekniker och hur man som ljudansvarig kan använda sin maximala kreativitet och kunskap, samtidigt som upphovsmannen ska få som hon/han vill..

Sweden's drinking water quality is considered to be high partly due to a high quality of the raw water and a well developed sewage infrastructure. Despite this, there is water contamination that could be prevented by installation of a sophisticated early warning system. Some of the major players in the production of drinking water have already invested in different types of early warning systems to ensure drinking water of high quality. There are various forms of early warning systems where automatic monitoring of E. Coli is an interesting alternative.

Målet med projektet är att utveckla ett system där det skall gå att komma åt information från en intern databas på ett enkelt sätt med en mobil enhet. Eftersom varje enskild databas är unik så skall det gå att justera systemet enkelt genom ett administrationsgränssnitt så att det passar till varje databas. Informationen är oftast känslig och skall inte åtkommas av obehöriga användare, så den mobila enheten behöver autentiseras för att skydda informationen. Systemet kommer alltså bestå av ett par applikationer:1. Webbtjänst som skall kommunicera med databasen och skicka information till webb- och den tjocka klienten.2. Webbaserad klient, skall kunna visa data från databasen.3. Tjock klient, skall kunna visa samt uppdatera data från databasen.4. Administrationsgränssnitt som skall kunna konfigurera webbtjänsten. För autentisering av användaren används telefon ID:et och sköts automatiskt av den tjocka klienten.

Swedish horse breeders have generally very few mares producing a few foals a year and the breeders have relatively few traditions, little knowledge and experience to breed foals successfully. It is therefore important to provide adequate information about new findings in horse nutrition. However, there is not much research about feeding the suckling foal to ensure a sound growth. Current feeding recommendations in the literature seems to be different. This gives a confusing message and the information is difficult to apply. This paper reviews some publications in the area of feeding the suckling and weaning foal. Most authors stress that it?s important to start feeding the foal early in life.

Student recruitment is a subject that seems to be forgotten in the theory of event communication. Yet the area has some specific reoccurring features. Our purpose was to examine these specific features and how to work with these in the best way, and also see how to get the most out of the event communication to the young at event and fairs. Special features we have looked at are the student ambassadors ands their impact, the meaning of a give-away and also if there are any essential factors to get in contact with the young at fairs and events, and if new technology had an important role to play in the area.Our research has been inductive, and therefore, we have created our own theory and reflected it to the larger topic of event communication and its theories. Our research method has been triangular, both quantitative and qualitative; interviews with those who work with student recruitment, and surveys to young people in upper secondary school.Our study showed the importance of student ambassadors and their specific task to be nice, friendly and outgoing.

This bachelor thesis examines the activities and values associated with automation and technical development at four Swedish research libraries. It does so by applying textual analysis to annual reports and job advertisements from the respective libraries. The study also questions whether some assumptions of automation have changed or remain over time, and includes a short historical discussion in relation to the contemporary analysis. As an added perspective it introduces the methods and philosophies of French sociologist Bruno Latour. The author reflects on the merits of Latour in research of library automation.

The background to this report is the author?s ambition to understand individuals? work situation, how it?s formed in interaction between the individual and factors in the work-setting. Such an ambition is well in line with the concept of Human-Technology-Organization (HTO), a cross-scientific approach that puts a system-oriented perspective on how human, technolog-ical and organizational factors interact within work systems.The aim of this report was to explore managers? work-situation and generate an understanding of it from an HTO-perspective by using an organizational model as a framework for an interview guide and to analyze the work situation from an HTO-perspective following the ques-tions at issue:1. How does the managers experience their work situation?2.

The background to this report is the author?s ambition to understand individuals? work situation, how it?s formed in interaction between the individual and factors in the work-setting. Such an ambition is well in line with the concept of Human-Technology-Organization (HTO), a cross-scientific approach that puts a system-oriented perspective on how human, technolog-ical and organizational factors interact within work systems.The aim of this report was to explore managers? work-situation and generate an understanding of it from an HTO-perspective by using an organizational model as a framework for an interview guide and to analyze the work situation from an HTO-perspective following the ques-tions at issue:1. How does the managers experience their work situation?2.