Course:Business Administration, Master Thesis, Second Level, 30 Credits.Authors:Sara Frännlid and Helena RamstedtTutor:Jim AndersénTitle:Internet, relationships and loyalty ? Best praCtice foR the bankMarketPurpose:The study aims to explain how banks use electronic customer relationship management, eCRM, to create loyal customers. A figure will be created, which will enlighten the factors a bank should focus on when enhancing customer loyalty through the internet. Through interviews with two successful banks is it possible to study how a bank can successfully create loyal customers.Methodology:A qualitative method in terms of semi-structured interviews is used. The empirical results were then analyzed with the theory in order to contribute with a new figure.Theoreticalperspective:The theory describes how a bank can create a loyal customer over the Internet.

Bakgrund: Sjuksköterskeutbildningens karaktärsämne bygger på ett metaparadigm bestående av begreppen människa, hälsa, miljö och omvårdnad. Detta metaparadigm ligger till grund för de omvårdnadsvetenskapliga teorierna, begreppsmodellerna och slutligen den kliniska professionen. Huruvida vetenskapen ska benämnas omvårdnadsvetenskap eller vårdvetenskap råder ännu ingen konsensus kring, inte heller huruvida omvårdad eller vårdande ska användas som term för sjuksköterskans kunskaps- och kompetensområde. Denna oenighet leder till en begreppsförvirring och en begreppsoklarhet hos studenterna. Vidare uppfattar studenterna ett glapp mellan teori och praktik.

Introduction: Pain is a subjective experience. People subjected to pain often experience a reducedquality of life. Chronic pain is pain that has been going on for at least threemonths.Problem area: People with chronic pain are subjected to unnecessary suffering and disability. Therefore it is crucial that the nursing staff takes their situation seriously.Purpose: The purpose of the study was to describe the patient's? experiences and apprehensionof living with chronic non-malignant pain, and how this affected their everydaylife.Method: Systematic analysis of 23 depicting articles.

Studiens syfte har varit att se vad sjuksköterskan i sin omvårdnad kan göra för att stödja barn i åldrarna tre till tolv år som är anhöriga till svårt sjuka föräldrar samt i samband med förälderns bortgång. Studien har genomförts som en litteraturstudie. Det har inte direkt forskats så mycket om sjuksköterskans roll vid bemötande av barn som är anhöriga till en svårt sjuk förälder. Den forskning som finns om barn fokuseras till stor del på situationer då det är barnet som är sjukt och föräldrarna är anhöriga. Vissa forskare har dock intresserat sig för stöd av anhöriga i stort.

Introduction Malignant lymphoma is the most common haematological blood cancer diagnosis. In spring 2013 a questionnaire was handed out to patients with various haematological malignancies. The results showed that the patients requested more verbal and written information about their disease and treatment. Providing information about chemotherapy and how it affects the patient's quality of life is part of the nursing care. Communication between nurse and patient is very important to share experiences and knowledge with each other Aim The aim is to describe the information and communication patients with malignant lymphoma demand, based on their own experience, in meeting with the nurse before and during curative chemotherapy treatment at a haematology outpatient clinic.

Nurses in health care have a responsible and sometimes stressful job. Nowadays there?s a high pace in health care where many decisions have to be made during time pressure, a lot of information has to be transferred between health care units and sometimes complicated equipment are used. Cases of mistakes are reported more than ever to the national committee responsible for health care. Many of the mistakes, where the nurses are involved are due to the nurses? stress.The aim of this study was to gather information to describe causes of stress in nursing care and the nurses? experience of stress influence on health care.The method that was chosen for this study was a literature review where scientific, critically reviewed articles were analyzed.  The analysis resulted in two main themes.

The aim of this systematic review is to study the scientific literature related to the implementation of evidence-based nursing..

Dystrofia myotonika Typ 1 (DM 1) är en kronisk, progressiv och ärftlig neuromuskulär sjukdom. För patienten innebär det en livslång sjukdom där försämring sker över tid och där även flera i familjen är eller kan vara drabbade. Patienter med DM 1 är i behov av regelbunden uppföljning gärna varje år. För att kunna tillgodose patientens behov skapades på Neuromuskulärt centrum, Sahlgrenska sjukhuset Göteborg, en sjuksköterskemottagning. Syftet med föreliggande litteraturstudie, var att kartlägga kunskapen om sjuksköterskemottagningar samt belysa mötet mellan patient och sjuksköterska.

Hygien spelar en viktig roll inom hälso- och sjukvården och i arbetet att förebygga smittspridning. Nightingale är en föregångare som talade om effekterna av korrekt handhygien och ren vårdmiljö. I svensk sjuksköterskeutbildning har hygien en central del, som det diskuteras mycket kring. Hälsoorganisationer över hela världen har utarbetat olika riktlinjer kring hygienens betydelse i vården, ändå visar tidigare forskning på brister i följsamhet. Syftet med studien var att belysa sjukhusmiljön med avseende på vårdhygien vid ett sjukhus i Tanzania.

Hygien spelar en viktig roll inom hälso- och sjukvården och i arbetet att förebygga smittspridning. Nightingale är en föregångare som talade om effekterna av korrekt handhygien och ren vårdmiljö. I svensk sjuksköterskeutbildning har hygien en central del, som det diskuteras mycket kring. Hälsoorganisationer över hela världen har utarbetat olika riktlinjer kring hygienens betydelse i vården, ändå visar tidigare forskning på brister i följsamhet. Syftet med studien var att belysa sjukhusmiljön med avseende på vårdhygien vid ett sjukhus i Tanzania.

Background: The patient meets nurses in the emergency department that provide both nursing and has medical skills. The care that the patients are receiving should be individually adjusted. The care is shaped by the individual meeting with the patient according to the nursing theorist Orlando. There are large variations between the number of patients in an emergency department and it sets high demands on the staff, both physically and mentally. When the emergency department is highly loaded there is a priority for medical care and psycho-social and aesthetic aspects will have to wait.

In the forest sector, non-industrial private forest (NIPF) owners commonly interact with numerous stakeholders (e.g. forest managers, timber buyers, harvesting contractors and advisors) for counseling, planning, selling and hiring. Forest management is therefore built and influenced by the relationships between NIPF owners and other stakeholders. In the local context of a Southern Sweden, the Swedish Forest Agency (SFA) and the Southern Forest Owners Association (SÖDRA) are very influential stakeholders in small-scale forest management. Based on qualitative interviews and by means of grounded theory, an analysis of the relationships between NIPF owners and the mentioned organizations was carried out in order to understand the social context at the genesis of forest management decisions.

This project has been created with the assistance of Fredells. Fredells is a Stockholm based company with a focus on the retail of building products. Fredells also produces prefab- or prefabricated products which are either completely or partially ready for assembly the moment they arrive to the building site. These prefab-products are primarily delivered to customers within the Stockholm region. The building industry is a conservative market where the incentive to changes has been relatively low compared to other industries.

Abstract          Background: End of life is difficult to establish in patients with dementia and many patients die due to complications related to the disease. To document that care are palliative in this group of patients is not common among nurses and physicians. This may depend on that the palliative course is extended and not similar to the palliative course common among patients with cancer. Aim: To describe how the registered staff in nursing homes document the care of persons with dementia in a late palliative phase. Method: A retrospective record study with a deductive approach.

The aim of this study was to investigate the meaning and experiance of humour for patients and nurses in nursing. Gender and cultural differences are also highlighted..