Sammanfattning Detta examensarbete är tänkt att fungera som en förstudie med syftet att komma med tänkbara lösningar på hur räddningsutrustning ska kunna lastas i kabinen på en Boeing 737-800. Uppdragsgivaren är Scandinavian Airlines som har fått en förfrågan av MSB hur det skulle kunna se ut. Tanken är att det ska bli ett räddningsplan som ska komma till undsättning för människor i katastrofområden. MSB har begärt att två versioner ska finnas. En heavy- och en medium-version, där skillnaden är antalet människor och mängden utrustning som medföljer.

Different ways of naming the two pitches between A and C exist in Sweden, Norway and Denmark. The Germanic tradition uses B and H, whereas the Anglo-Saxon tradition uses Bb and B. The aim of this study was to present a survey of the various opinions regarding these pitch names. The material consisted of different opinions about this matter from Swedish, Norwegian, and Danish websites. By means of discourse analysis the material was analysed in themes, which consisted of logic, tradition and communication.

The following study aims to investigate the environmental conditions of the harbor of Sk?rhamn, a small fishing community on the west coast of Sweden. The interest to do so rose as a newly built apartment residence failed to connect the sewage pipes of 18 apartments, causing the untreated sewage running into the sea. The parameters accounted for are the C/N ratio, total organic carbon (TOC) as well as total nitrogen present (TN) and ?13C in the top ten centimeters of a sediment core retrieved in the Sk?rhamn harbour.

This essay discusses in a comparative way the Swedish and Norwegian legal system, mainly laws that contain adoption regulations. It also compares the administrative work that the government in both countries practices in relation to the individual person. In this essay, focus lies on the legal rights of the child in the adoption process and how well the government and its service meet the requirements from abroad.This essay has shown that the government has many rules and regulations that regulate their work and that all the sub processes are designed to ensure the child?s best in the adoption in both Sweden and Norway. Despite some differences in the investigation process, the work is very much alike.

In today?s fashion market there are a great number of actors that offer a huge selection ofproducts. The fashion world today covers the whole world and a result of this, the competitionamong fashion companies are enormous, leading to a tough climate for companies in today?sfashion industry. There is an overproduction of goods on the market and companies mustcompete for customers because of today's homogeneous goods and prices.

For many companies, the Internet has revolutionized the relationship they have with their customers concerning costumer service. The use of Information Technology in regard to Internet as a media has provided companies with the opportunity to build customer databases in order to target their customers individually. The airline industry was one of the first pioneers to use the full potential of Internet to improve customer relations and its profits which we aim to investigate in greater detail in our thesis.Our thesis answers the question on how Scandinavian Airlines' (SAS) Eurobonus department uses their website to create valuable and profitable relationships with SAS loyalty club members through direct marketing. In order to answer our research question, three key informants have been interviewed - each representing different sub departments at Eurobonus; service and support, IT and marketing. Our results were that the Eurobonus department use direct marketing methods by sending customized e-mail offerings to target specific customer, using their customer databases.

As self-service technologies become more common in service provisions, a deeper understanding is needed of how customer satisfaction is affected by automated service encounters. Drawing from theories of customer satisfaction, human interaction, and the dynamics of complex service provisions, the differences between automated and interpersonal service encounters in the initial part of a service provision are examined in terms of customers? evaluation of the service encounter itself, overall satisfaction, as well as the service encounter?s impact on global evaluations and evaluations of other non-dependant service encounters. The study was performed on people travelling by air on Swedish domestic routes. Passengers were asked to evaluate the airline?s performance on different attributes of the air travel they had undertaken, as well as to form an overall evaluation of the service.

Syftet är att skapa en förståelse för strategiska beteenden hos flygbolag i Europa, under en tid som präglas utav finansiell oro, detta då människor i allt högre grad använder sig utav flyg som transportmedel. Vid utförandet av denna uppsats har en kvalitativ forskningsmetod använts samtidigt som den präglats av en induktiv ansats, då utgångspunkten är empirin för att sedan tillämpa passande teorier på det empiriska materialet. Insamlandet av det empiriska materialet har genomförts med hjälp av en tvärsnittsstudie utav sex olika flygbolag, vi har då valt att enbart använda oss av sekundära källor, då vi anser att detta är passande för denna uppsats. När valet av flygbolag gjordes var kravet att bolagen skulle finnas inom Europa och bedriva flygtrafik till och från Sverige. .

Pensionen är en viktig del av en individs framtida liv som mycket väl kan innebära skillnaden mellan ett lyckligt eller miserabelt liv som pensionerad. I vardagen kan vi höra om pensionen och var vi bör vända oss, vare sig det gäller media, affischer eller annan reklam, men vet vi tillräckligt för att kunna pensionsplanera? Denna kvantitativa studie använder sig av data från en norsk enkätundersökning på internet, för att ta reda på vilka faktorer som kan påverka individers pensionsplanering i form av privat sparande. Studien lyckas bekräfta en positiv relation mellan privat sparande och fyra variabler; årsinkomst, åldersgrupp, tankar kring pension samt sysselsättning..

The bachelor's thesis is to examine the explanatory factors affecting the choice of capital structure in real estate companies. The analysis is based on data collected from the main financial reporting from 2007; all listed real estate companies listed on Swedish, Norwegian, Danish and Finnish stock market. Based on previous research and theories, we have defined five independent variables that are linked to the debt ratio, which are: profitability, growth, firm size, cost of debt and operational risk. The statistical tests have resulted in that we can say with certainty that profitable firms tend to have a lower debt to equity ratio. We can also say with certainty that property companies with high interest costs have a high level of indebtedness..

Purpose:  The purpose of this paper is that from the physical travel agencies perspective try to see how they perceive their future, knowing that the booking on Internet has increased.Problem: What are the prospects for future development of the physical travel agency? Has the technological development affected the physical travel agency and forced it to change its role and meaning?Method: This paper has a qualitative approach. Interviews have been made with employees on physical travel agencies to try to reach a deeper understanding and thereafter be able to give us an understanding of our problem.Conclusion: The physical travel agency has been given a new role as the employees are no longer seen as sellers but more regarded to as consultants. The travel agency has become more of an information bank than just a shop where travels are being sold. Despite this change, we believe that customers will continue to visit the physical travel agents because of the unique knowledge and services they can provide that Internet not yet can offer.

Business Intelligence och realtids Business Intelligence har blivit ett område som allt fler företag intresseras av. Forskningen idag involverar en rad företag som koncentrerar sig på stora kund-, produkt- och tjänstevolymer. Ett av dessa företag är flygbolaget Continental Airlines. Detta bolag har funnit sju faktorer som bör beaktas då en realtids BI-lösning ska anammas. Detta arbete kommer att lägga fokus på en av dessa faktorer. Denna faktor säger att realtids BI endast levererar något värde om besluts- och affärsprocessen ändras i enlighet med den IT-lösning som införs i företaget.Under denna studie kommer det att undersökas hur denna faktor fungerar i mindre organisationer.

This thesis deals with co-operation between municipalities viewed from the perspectiveof the small municipality. It poses two questions: How and why doessmall municipalities co-operate? and Which is the place of the small municipalityin a larger organization?. To examine this three Scanian municipalities have beenstudied and one Norwegian municipality is used to provide a perspective on theSwedish discussion.Four theoretical topics guide the thesis. Firstly the core values of municipalities;democracy, autonomy and efficiency.

The society of spreading useful knowledge started to sell its magazine Reading for the People (RFP) in 1834. The idea with the society was to, through the magazine that contained useful knowledge, enlighten the Swedish peasantry. RFP contained articles about agricultural and economy for example.My goal with this essay is to investigate how the use of foreign articles in RFP changed over time. I?m also going to present a field and language categorization of the foreign articles and study the articles from Benjamin Franklin and Charles Dickens and investigate what kind of articles they wrote.

The study set out to find how artists organize and use their personal collections from a Personal Information Management (PIM) perspective, and how that use affects their practice and their art production. A secondary object of the study was to articulate the ways that personal collections are utilized as tools by creative users.  The empirical data consisted of five qualitative, semi-structured interviews with Swedish and Norwegian sound artists. The constant comparative method was used for analysis, and Activity Theory was used as a theore- tical framework for the study. The study concluded that artists? personal collections, while diverse in content and structure, serve the same functions as tools in creative processes, and that attention to the uses of personal collections highlight needs that could be better met by integrated PIM-functionality.